Neomachi Reviews 

869
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and durable designs that often withstand multiple washes. Many people appreciate the unique and appealing designs, finding them comfortable and well-made. Reviewers frequently highlight the fast delivery and efficient order processing, along with responsive and helpful customer service that quickly resolves issues. However, some customers also noted that sizing can be inconsistent, particularly for hoodies, often recommending sizing up for a preferred fit. A few reviewers mentioned receiving incorrect sizes or items, which required further communication with customer support.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction with the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the solid quality, stylish designs, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and a desire... See more

Customer service

Users describe positive interactions with customer service, with many reviewers giving it a 10/10 and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality articles, beautifull designs. Warning, the T-shirt are sized properly, but the hoodies size really small, take at least one size bigger than what you're used to with other brand.

Rated 4 out of 5 stars

I love the design which Is why I ordered a T shirt and hoodie. I assumed, due to the price that they would be made from premium, more heavyweight material however on receipt of the goods I was disa... See more

Rated 4 out of 5 stars

Amazing designs, great delivery and good products. As described the size is a neat fit and should be over-sized for a more casual style.

Rated 4 out of 5 stars

Hoodies are good quality, bright colors, stiff and soft cotton. Delivery into finland taked 14 days.


Company details

  1. Clothing Store

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

869 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(869)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

The hoodies are super warm and fluffy! The designs are also really amazing. Same goes for customer service! I had some issues with the shipping process (my own fault) and Rosalie from Neomachi was able to help me out quickly. I can absolutely recommend this shop ☺️ Thanks again for the help!

January 14, 2025
Rated 4 out of 5 stars

Fair prices, great service, but some items are flawed

I think the prices are fair because the quality of the joggers, hoodies and T-shirts is quite good and they are comfortable to wear. However, you should order 1 or 2 sizes larger because the items tend to be cut small. The colors of the print between the hoodie and matching jogger are not always identical. In addition, the subjects on the chest are not always nicely centered, which I personally find annoying. The service, on the other hand, is great. Emails are answered immediately and wrong or defective goods are exchanged within a very short time at no additional cost. I also really like the futuristic “cyberpunk” styles and I think I'll be ordering another piece soon.

February 5, 2025
Rated 5 out of 5 stars

I love this company

I love this company. Their clothing is awesome and the quality is great <3
Ive purchased atleast 3 hoodies, 2 tshirts, a parka and a zip-up hoodie from them. All are great quality with awesome designs. The parka is amazing, I absolutely love it.
I will definitely be buying a lot more from them!

Before buying the parka I contacted customer support to make sure I had the right size. They were spot on and also very quick with a friendly reply.

January 15, 2025
Rated 3 out of 5 stars

Ok product, overpriced but good customer service

The printing quality is average, with colors appearing a bit duller than shown on the website. Prints also feels undersized on larger sizes.

Clothes are small, consider sizing up if you're looking for a better fit.

The prices feels quite high.

I received my hoodie with a defect, the customer service handled my request for a replacement well and fast.

February 1, 2025
Unprompted review
Rated 4 out of 5 stars

Very good quality

I have found the clothing to be at least as good as advertised. My reason for 4 stars instead of 5 stars is / product delivery. I do not know why it took 3 weeks to get from The Netherlands / Germany to London, U.K.
BAFFLED ! But the gear is great ! Let's see how it lasts daily wear and tear.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Superb

The clothes arrived quickly and as expected to a high quality. Really pleased and will buy again. The sizes are standard as UK mens size so no need to go up or down like some reviewers have said.

December 30, 2024
Unprompted review
Rated 4 out of 5 stars

Great designs, sizing a bit disappointing

Fantastic designs, and the quality of the hoodies I ordered looks good too.
My only issue is sizing, and it might just be a personal thing. I'm a 40 inch chest with long arms, so naturally a UK large or a US medium. I love baggy fit for my hoodies, just as the look in the website's photos, so went for an XL.
Just a little disappointed as for an XL it's not much bigger than my average size L if any. So it fits but not really how I wanted it to.

So if you're into baggy fit and are a UK size L, I'd go for the 2XL hoodies.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Distinctive yet comfortable clothing

Distinctive yet comfortable clothing. I was attracted by this webstore and bought a hoodie to try. It looks good, fits well and is warm.
It's flexible, allowing me to move between my sports training and general life seamlessly.
Happy enough with my first purchase that I've recently ordered a t-shirt from the range

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

I've ordered twice now from Germany.

I've ordered twice now from Germany.
First order was over a year ago and I wear the clothes almost daily and even after a year they look great.
The quality is really good and shipment was always fast and easy. I'll most likely order again in a couple of months. Would recommend 👌🏻

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome company

I have ordered several hoodies from Neomachi and also received a T-shirt as part of a deal , delivery didn’t take long at all as I received them way before Christmas😁. Love the designs and will probably order more in the future. 🖤

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great design, fast delivery.

I had ordered a T-shirt. It arrived in Germany within a few days. The shipping costs were pleasantly low. The T-shirt itself met my expectations, even if I would have liked a little more “neon pop” in the colors. But all in all, I'm very pleased because the design is simply great. I will certainly be ordering again.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful design

Beautiful design, delivery on time. The size of the t-shirts is larger than normal, for example a M actually fits like an L. Overall I'm satisfied with the product.

December 6, 2024
Unprompted review
Rated 4 out of 5 stars

Reasonable value and quality until customs charge

Got my Neomachi order, spent £155 on 2 hoodies and three Tees, not bad value. Took two weeks to arrive, which was within estimated delivery time, there was no tracking. There was a delay in ordering as my emails went in the companies spam folder, for which they plan to check spam more often in future.
It's no fault of the company but the UK customs charges were eye-watering, £55!!! Wish I had calculated it prior to ordering, as £210 for a few items of non designer clothing was too expensive.
Quality of printing appears good, clothing is medium quality, certainly not poor but not fruit of the loom either. Not worth what I paid after customs charge, not the fault of the company but any UK buyer beware.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Super sleek cyberpunk style clothing, high quality

Super sleek cyberpunk style clothing
My favorite style. They get new stuff every year that fits just in your wardrobe. The quality has also improved drastically over the years, and I would say it is top notch.
My only wish is they had a lightblue option on T shirts to fit the theme with the Wabori joggers, or just some themes in that colourscheme.
5/5! <3

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Design, Comfort, and Longevity!

Love the T-shirts designs and the material they are made out of. Placing my second order after owning my first T-shirts from Neomachi for over a year and after several uses they still look and feel amazing. Thank you for everything!!!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great clothes and great customer service. Had to swap size for some hoodies and everything was smooth and well communicated. The prints are just awesome to look at. A+!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great quality, I love the fit and material and the prints are awesome. I will order at Neomachi for sure again|!

September 6, 2024
Unprompted review

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