Neomachi Reviews 

869
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and durable designs that often withstand multiple washes. Many people appreciate the unique and appealing designs, finding them comfortable and well-made. Reviewers frequently highlight the fast delivery and efficient order processing, along with responsive and helpful customer service that quickly resolves issues. However, some customers also noted that sizing can be inconsistent, particularly for hoodies, often recommending sizing up for a preferred fit. A few reviewers mentioned receiving incorrect sizes or items, which required further communication with customer support.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction with the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the solid quality, stylish designs, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and a desire... See more

Customer service

Users describe positive interactions with customer service, with many reviewers giving it a 10/10 and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality articles, beautifull designs. Warning, the T-shirt are sized properly, but the hoodies size really small, take at least one size bigger than what you're used to with other brand.

Rated 4 out of 5 stars

I love the design which Is why I ordered a T shirt and hoodie. I assumed, due to the price that they would be made from premium, more heavyweight material however on receipt of the goods I was disa... See more

Rated 4 out of 5 stars

Amazing designs, great delivery and good products. As described the size is a neat fit and should be over-sized for a more casual style.

Rated 4 out of 5 stars

Hoodies are good quality, bright colors, stiff and soft cotton. Delivery into finland taked 14 days.


Company details

  1. Clothing Store

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

869 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(869)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

Neomachi Irezumi Shorts

After wearing it around 4-6 times over 1 year and washing it 3 times, one of the seams broke and the rubber band is sticking out now. Honestly dissapointed in the quality of this product especially for this price!!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

The tshirt i ordered was great quality…

The tshirt i ordered was great quality and was super comfortable!

There was a mix up of orders where I received someone else's accidentally but the team sorted this out for me so quickly and efficiently and I couldn't be more grateful. Really happy all around and when I've saved up a little more I'll be getting more!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Solid quality and Good Customer Support.

TL;DR: Shirts are good quality and customer service was able to correct all issues that were present as well as communicate in a timely manner.

If you're international, you can expect your packages to take a while but that's not within Neomachi's control after shipping. While it will bear no part in the score for this review, it will act as a fair warning to any and all who do order outside of the EU. Be patient.

I have ordered twice from Neomachi. My first order got here in a little over 2 weeks. No issues. Quality is good and cleaning instructions are on the tags for longevity.

The second order unfortunately had some setbacks. It seemed to have been lost somewhere and I did not even receive a tracking number after almost 2 weeks. I reached out on one of the emails that the Neomachi team had used to reach out to me. After a few days of back and forth, they re-issued the order and a tracking number was made. They even went out of their way to manually update me via email on any new developments during this time.

The items arrived finally after almost a month and the detail and quality is as good as the first order.

Despite the problems that had occurred, everything was set right in the end.

October 3, 2024
Unprompted review
Rated 3 out of 5 stars

okayish clothes but..

Clothes are fine, bit pricey but fine.

Only issue with this shop is customer service which seems to be pretty low on their daily todo list. I has taken ne almost 3 weeks to do a size swap and im still not certainly sure if they have received my info about package because they dont send any kinda of confirmation.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

I'm just going to make this easy...Buy…

I'm just going to make this easy...Buy neo machi! Their products are very good quality and I'm quite fussy when buying for quality. I purchased one of the premium bomber jackets,3 tees as well. I'm a size xl uk and went for xxl which fit absolutely amazing
Another great thing about them is their genuine and lovely customer service. I spoke to one of their customer service team about my sizing and she did everything she could to helpe work it out. Brilliant service.
Their tees are really good quality and the printing is superior to anything I seen before . Lovely large colourful printing and I can tell it will last. I'm very impressed. I can't wait to buy more.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

Great Material, great print, fast delivery. A great experience all around.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great product, runs VERY small (US sizes)

I ordered two hoodies and they run VERY small! I wear a large (US) typically and ordered XL and they were still too small. Customer service was really great in assisting with this size issue. Super soft, great design.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

The T-shirts are amazing

The T-shirts are amazing, 100% recommend. They look great and the material is fantastic. The only negative was the delivery, it ended up taking over 2 weeks and I had to email them to check before they even got sent, it left a really sour taste and has put me off ordering again.

July 19, 2024
Unprompted review
Neomachi logo

Reply from Neomachi

Thank you for the great feedback on the T-shirts; we're glad you’re happy with the quality and look. Our sincere apologies for the delivery delay – a temporary server error caused some orders not to import correctly, which led to the holdup. Thanks again for your support and understanding!

Kind regards,
Neomachi

Rated 4 out of 5 stars

Good customer service, great quality, but...

After my first bad experience, I contacted Rosalie who did everything to help me out. I received new T-shirts and the quality of them is nice and the print is vibrant enough. I can now say that I am happy with my purchase.

I do have to take half a star out for the print on the back being quite small compared to the print on Neomachi shirts from EMP. That might be my personal taste though.

Another half a star out for the fact that the issue I had in the first place is still not addressed anywhere and I've seen a few reviews that pointed this issue out as well - There was a batch of T-shirts that were from a different supplier and the fabric was thinner and not very nice. Apparently, there was a shortage that has been sorted out now, but I can see that there are still a few of these thin T-shirts in stock. Now I was able to sort this out with Rosalie and I am now satisfied with the product, but some people might've received this thinner shirt and just thought that the quality is bad and they will now never come back, which is a shame. Be wary of this as you can't see this info on the website and if your T-shirt is of a different brand (currently Stanley/Stella) than what they describe on the website, make sure to contact support and you will be able to sort it out.

UPDATE 26.10.2024: I got an email saying that they have a 48 free shipping so I went on their website, thinking i will use this promo but I could see that all T-shirts went up in price and the price hike is almost like the shipping fee. I was happy with how the store owner handeled my situation but this is just shady. I will check the prices after the promo ends and edit my review further.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome!

T-shirts I ordered are awesome! The printing is top-notch and and quality of the shirts is good. I took my usual size (L) and I think the sizing was normal instead of fitted/slim. I could have gone with one size smaller to have more fitted look.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Quality, no communication

Where do i start?
T-shirts don't look like displayed in the shop. The fit is terrible, arms are not as long as shown, instead the shirt is way too long. Although the website implies that The shirts are printed with glowing neon uv-light color thats NOT the case. In general the fabric has a poor quality, it's like wearing a 2$ tshirt.
Another point is communication. I've sent several mails to make a change in my shipping (i accidentally set the wrong adress) but no confirmation of recieving my message at all. Instead a lot of Spam with Advertising and the backstory of the creator which is pointless regarding the tiny effort on the quality of the products. If there would have been an option to refund my order, i would hav done it by now. Very disappointing.

August 25, 2024
Unprompted review
Neomachi logo

Reply from Neomachi

Dear Kunde,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our products has not met your expectations. Our goal is always to provide our customers with high-quality items and excellent service, so it’s disappointing to hear that we fell short in your case.

Regarding your concerns, we’d like to clarify that while our colors are designed to be vibrant and eye-catching, they are not marketed as glowing, and we apologize if there was any confusion. As for the fit and fabric quality, your feedback is valuable, and we will certainly take it into account as we strive to improve. About the fit of the t-shirt we would like to hear some more details about the specific issues with the t-shirt. If possible, we'd be happy to look into providing a replacement to ensure you have a product that meets your expectations.

We’re also sorry to hear about the communication issues you’ve encountered. It sounds like your previous emails may not have reached us, as we’ve unfortunately not received any correspondence from you regarding a shipping change. Please double-check that the emails were sent to the correct address. We encourage you to reach out to us directly at hello@neomachi.com with your order number, so we can assist you as quickly as possible.

Once again, we apologize for the inconvenience and disappointment. We genuinely appreciate your feedback and would like the opportunity to make this right.

Rated 5 out of 5 stars

Great all-round!

Amazing designs, good quality and extremely helpful and friendly staff. Neomachi ticks all the boxes which is why I keep coming back for more! 👍

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied.

Good quality product that was delivered in pristine condition quicker than originally produced. Multiple payment options gave some good flexibility on the order placement. I'm always a little cautious when ordering from new brands and I was happily surprised when doing business with Neomachi.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Love these! Let me order some more..

The designs are amazing and the colours are really next level! The quality is of the shirts is good, might be a little on the thin side but at least not too thick, so you can still wear these comfortably on scorching summer days. I went for a size XL, which is my normal size. Definitely take some shrinking into account when they get washed. I've washed them 3 or 4 times now and the print and colours remain perfect. Shipping was fairly quick as well, even though the package came from Germany. Did I mention that I'm absolutely in love with the designs. I'll definitely order more!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Love these designs 🩷

Love these designs. They're beautiful, and the colours are so vibrant. The material and make are really good quality too. Delivery time was really quick and the sizes were spot on.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

first order experience

I bought a lot of t-shirts and a bomber jacket for my boyfriend here and we are sooo happy with everything!
Design, size and quality are great :)
You helped me to get the best birthday present, thank you!
I'll be definitely ordering more clothes from Neomachi :)

P.S. the package arrived very fast too so that's another +

July 3, 2024
Unprompted review

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