HEY...Less than 1 star BTW,,,,,, So I went thru a lengthy conversation with Representative April, and finally received a quote, although it went to the wrong email address,, I specifically requeste... See more
Company replied
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See what reviewers are saying
Joost Elling was fabulous today! He replied to my voicemail and began the process of getting a preliminary flood insurance quote immediately. We then talked via phone several times to get clarity on o... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
Company replied
Connor Gleason is Awesome! I emailed Neptune to issue a policy under special circumstances. I was concerned it would be a day or two before I would hear back, since that is the general response time... See more
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Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.3
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fair pricing and seamless service
Fair pricing and seamless service. It takes little time because Neptune has their act together.
August 11, 2023
Reply from Neptune Flood
Tony, thank you for the review! We're glad our system was able to make the process of protecting your property from the risk of flooding easy.
The service is fantastic
The service is fantastic. I have not had to make a claim, therefore I can not attest to the expansive jargon of how they specifically perform regarding policy claim payments.
August 9, 2023
Reply from Neptune Flood
Thank you for the review, Krystal! We're here to answer any questions you have about your policy.
Reply from Neptune Flood
Thank you for the review! We're glad our system made it easy for you to get flood coverage for your property.
Phone response Documents
Phone response was quick answered questions directly and provided document{s} as requested immediately...
August 8, 2023
Reply from Neptune Flood
Hi Gaetan! Thank you for the review.
Reply from Neptune Flood
Thank you for the review, Ernie! We're glad you were able to get coverage quickly with Neptune.
Reply from Neptune Flood
Thank you for the review, Harold. Our team works hard to provide great coverage at a competitive price!
Too many reminders on premiums due
Too many reminders on premiums due. Started too early too. Easy to change coverage.
August 3, 2023
Reply from Neptune Flood
Hi Carolyn, thank you for the feedback on notifications. We're glad you find it easy to update you coverage. Thank you for trusting Neptune to protect your home.
Quick and efficient.
July 27, 2023
Reply from Neptune Flood
Kateyras, thank you for the review! We're glad our team was able to get your covered quickly.
Good communication
August 3, 2023
Reply from Neptune Flood
James, thank you for the review! We're always here if you have any questions about your policy. Thank you for trusting Neptune.
Efficient sign up and I feel the…
Efficient sign up and I feel the pricing is reasonable.
July 31, 2023
Reply from Neptune Flood
Thank you for the review.
Jan Carlos was great and quoting many…
Jan Carlos was great and quoting many different options and getting the certificate to my lender.
he followed through as promised and worked with me over the course of several months before I was ready to bind.
July 26, 2023
Reply from Neptune Flood
Thanks for the review! We're glad JanCarlos was able to assist you in finding the right flood coverage for your property.
Reply from Neptune Flood
Thank you for the review, Kathy!
Reply from Neptune Flood
Thank you for the review, Ruth!
I was very pleased to find your…
I was very pleased to find your company. Obviously the proof will be should I actually need the insurance, which I hope is not the case.
I could have used more assistance in determining what level and limits would be best for my specific situation, but overall I would hope I made the right choice.
July 22, 2023
Reply from Neptune Flood
Thank you for the review! We're always here to help if you have any questions about your policy coverage.
Made the experience of buying flood insurance stress free…
Made the experience of buying flood insurance understandable and great coverage options. The least amount of stress, the better.
July 21, 2023
Reply from Neptune Flood
Thank you for the review! We're glad out team and technology were able to make the process stress-free.
Coverage page poorly reviewed by mortgage bank
Coverage eventually accepted by mortgage bank. Coverage declarations page not professionally designed causing delay with bank review.
June 17, 2023
Reply from Neptune Flood
Thank you for your feedback.
You always give me reminders before due…
You always give me reminders before due date of insurance so that I can plan for paying it off at one time.
July 10, 2023
Reply from Neptune Flood
Thank you for your review, Maryann!
The best company for Flood Insurance…
The best company for Flood Insurance and it is not expensive .
July 10, 2023
Reply from Neptune Flood
Thank you for the reivew, Jairo!
My policy went from 650.00 to 3600.00…
My policy went from 650.00 to 3600.00 and no one can explained why.
July 5, 2023
Reply from Neptune Flood
Hi Michael, it looks like our team has reached out and is working with you on this policy. Please continue to work directly with them and let us know if you need any further assistance.
Reply from Neptune Flood
Thank you for the review, Andrew!
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