Save yourself the frustration
This company was a vendor at the 2025 Minneapolis Home and Garden Show in early March. I ordered a personalized family door sign where they told me it would be about 30 days.
Just over 30 days I emailed to find out what the status was since we hadn't heard anything. We went weeks before we heard anything. Once he promised a proof and even that took several more weeks.
When the proof arrived we approved it within minutes. More radio silence, no communication and finally I sent a more pointed email.
On May 31st he sent this email:
Thank you for your email. I apologize it took a bit to respond to your email’s We are stopping production on your sign and will be issuing you a refund. We were in the final stages to where this would be sealed and ready for pickup/ shipping this week. I believe normal processing for most banks is 7-10 days.
So after three months he just up and cancels the order instead of doing the work I paid for.
Just don't give this guy your money and save yourself the frustration.