Nere Travel Reviews 

622
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of products, noting that the luggage and bags are stylish, lightweight, and very well made. Many buyers are also impressed by the speedy delivery service and the secure packaging that ensures items arrive safely. However, some customers also noted frustrating issues regarding unresponsive customer service and difficulties resolving faults. A few buyers experienced significant delivery delays, missing items, or receiving incorrect products without adequate support from the team. These occasional problems highlight areas where experiences did not fully meet expectations despite the generally positive feedback.

What people talk about most

Product

People report positive experiences with product, noting that items are very well made, stylish, and durable.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders consistently arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy luggage... See more

Order

Customers had positive experiences with order, highlighting the quick and easy online process alongside... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, highlighting a stark divide in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

622 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(622)

215 reviews in the last 12 months

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Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish.
I was buying a suitcase for my Granddaughter for her birthday and emailed for some advice , Ryan dealt with my query so quickly and efficiently , he was so lovely with his help and advice .
I purchased the suitcase for my Granddaughter and she was absolutely thrilled with it .
Thank you so much

October 13, 2025
Rated 4 out of 5 stars

Update

I bought three cases of various sizes and received just one of the small ones in the wrong colour. There is no telephone number to contact this compan. However I found a correct email address and have emailed.
The correspondence could be quicker when there is a problem. However Ryan has eventually sorted everything out and I’m happy to say that I have actually received the suitcases finally and I’m very very happy with them. Beautiful colour really lovely luggage!

October 28, 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Thank you for your comments and we are pleased to note our team was able to assist and resolved the issue for you

Rated 5 out of 5 stars

Venture Dual Opening case, a superb suitcase

A superb suitcase, we purchased the medium Venture dual opening case. The dual opening is such a bonus having just used it for the first time on a trip to London by train.
The quality of the case is very good and the wheels make it a delight to move.
Good capacity for 3 nights away.

October 7, 2025
Rated 5 out of 5 stars

Good quality products.

Bought a tote bag and suitcase strap, both of which were very well made and well designed. They look like they'll last but too soon to comment on that.

Very pleased with purchases and delivery.

October 13, 2025
Rated 5 out of 5 stars

Quality item

Excellent customer service as order delivered promptly and well packaged. Suitcases handles beautifully and has been well designed. Gorgeous colour ( lilac)

September 30, 2025
Rated 5 out of 5 stars

Great travelling lightweight bag

Bag arrived very quickly and is really lovely. Bought this as a cabin bag for long trips but used it for a weekend break for all the last minute bits and pieces. Bought the grey which is a great colour. Has enough pockets and is very useful. Maybe a bit bigger than I envisaged but very lightweight which is so important

September 19, 2025
Rated 5 out of 5 stars

Lovely product and amazing customer service

Lovely product, great customer service and when ordered the delivery time stated 2-4 days however it arrived the next day which was amazing. Would definitely recommend for product quality and customer service.

September 21, 2025
Rated 5 out of 5 stars

Different zipper compartments

Happy with my item bag is great it has so many different pockets. two outside and three inside There was a pocket I didn’t even realise that was there. I’m not sure about the lining of the material I dude the bag, doesn’t seem that great but let’s see. I love the pockets. I’m not a big fan of the writing on the strap But everyone has different taste. Item arrived quickly and the return portal was also easy.

September 6, 2025

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