Nere Travel Reviews 

616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of products, noting that the luggage and bags are stylish, lightweight, and very well made. Many buyers are also impressed by the speedy delivery service and the secure packaging that ensures items arrive safely. However, some customers also noted frustrating issues regarding unresponsive customer service and difficulties resolving faults. A few buyers experienced significant delivery delays, missing items, or receiving incorrect products without adequate support from the team. These occasional problems highlight areas where experiences did not fully meet expectations despite the generally positive feedback.

What people talk about most

Product

People report positive experiences with product, noting that items are very well made, stylish, and durable.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders consistently arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy luggage... See more

Order

Customers had positive experiences with order, highlighting the quick and easy online process alongside... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, highlighting a stark divide in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

616 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(616)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Perfect, lightweight, well made and very roomy! Perfect cross body bag for traveling. Super quick delivery and excellent value for money.

November 17, 2025
Rated 5 out of 5 stars

Amazing

Great Black Friday discount which is when I got my suitcase quick and easy delivery too and luggage arrived in perfect condition with a 10 year warranty, perfect.

November 17, 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I ordered my new luggage on the Sunday afternoon & they arrived on the Tuesday morning. I can’t wait to use my new suitcases on my next holiday in January 26

November 24, 2025
Rated 1 out of 5 stars

I was at home and able to take delivery…

I was at home and able to take delivery of the suitcase.!!I then received a message to say my parcel was at no 58 Leicester Road. It was quite a walk and I took ages for anyone to come to the door (there were workmen who ignir d the bell)!finally I was handed what was a bulky parcel for someone my age to carry home….. not impressed by your delivery when there is pl not of parking outdid my house.

November 17, 2025
Nere Travel logo

Reply from Nere Travel

Hi Mrs Hilton we are sorry to note the issue with the delivery of your order and where its not possible to deliver the item directly to you the courier will sometimes deliver to a neighbour - this should be an immediate neighbour however and you can set delivery preferences via your DPD account

Rated 1 out of 5 stars

No idea what the product was like as…

No idea what the product was like as never received my delivery and it was returned without delivery even being attempted.

November 14, 2025
Nere Travel logo

Reply from Nere Travel

Hi Nicola - the tracking for your order indicates that there was a delivery attempt but it was refused so the courier marked the order as return to sender. We can see that our service team were able to assist with processing a refund for you and can only apologise for the dissappointing experience

Rated 5 out of 5 stars

Fast delivery

I can't believe how fast delivery was! super impressed. The luggage is really nice too. Sturdy and big. Can't wait to use it!

November 14, 2025
Rated 5 out of 5 stars

Would recommend!

Great bag - looks smart, good quality and well packaged. I ordered a few styles as I couldn’t decide from the website, and the returns process is really easy. Very impressed, will be using again.

November 11, 2025
Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish.
I was buying a suitcase for my Granddaughter for her birthday and emailed for some advice , Ryan dealt with my query so quickly and efficiently , he was so lovely with his help and advice .
I purchased the suitcase for my Granddaughter and she was absolutely thrilled with it .
Thank you so much

October 13, 2025
Rated 4 out of 5 stars

Update

I bought three cases of various sizes and received just one of the small ones in the wrong colour. There is no telephone number to contact this compan. However I found a correct email address and have emailed.
The correspondence could be quicker when there is a problem. However Ryan has eventually sorted everything out and I’m happy to say that I have actually received the suitcases finally and I’m very very happy with them. Beautiful colour really lovely luggage!

October 28, 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Thank you for your comments and we are pleased to note our team was able to assist and resolved the issue for you

Rated 5 out of 5 stars

Venture Dual Opening case, a superb suitcase

A superb suitcase, we purchased the medium Venture dual opening case. The dual opening is such a bonus having just used it for the first time on a trip to London by train.
The quality of the case is very good and the wheels make it a delight to move.
Good capacity for 3 nights away.

October 7, 2025
Rated 5 out of 5 stars

Good quality products.

Bought a tote bag and suitcase strap, both of which were very well made and well designed. They look like they'll last but too soon to comment on that.

Very pleased with purchases and delivery.

October 13, 2025

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