Nere Travel Reviews 

616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of products, noting that the luggage and bags are stylish, lightweight, and very well made. Many buyers are also impressed by the speedy delivery service and the secure packaging that ensures items arrive safely. However, some customers also noted frustrating issues regarding unresponsive customer service and difficulties resolving faults. A few buyers experienced significant delivery delays, missing items, or receiving incorrect products without adequate support from the team. These occasional problems highlight areas where experiences did not fully meet expectations despite the generally positive feedback.

What people talk about most

Product

People report positive experiences with product, noting that items are very well made, stylish, and durable.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders consistently arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy luggage... See more

Order

Customers had positive experiences with order, highlighting the quick and easy online process alongside... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, highlighting a stark divide in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(616)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissatisfied …

I ordered a suitcase and a week later it still had t arrived so I contacted them for them to tell me the suitcase I had ordered was out of stock and they had done nothing about it

November 28, 2025
Nere Travel logo

Reply from Nere Travel

Hi Jon - we are sorry to note that the item you ordered was out of stock but if its unavailable to sell there is very little our team are able to do to assist other than to process a refund which has already been done. We apprecate your frustration but as peak times of demand even with inventory management systems in place there are sometimes instances where items are oversold.

Rated 5 out of 5 stars

Go for it, they are absolutely worth the price!

Very reasonable prices and excellent quality. I was able to grab a carry-on suitcase during Black Friday that met all my expectations and more.
The products are incredible, and they look cute too!
Shipping and delivery took merely a couple of days, which I was extremely impressed with, and I can't wait to start travelling with it :)

November 27, 2025
Rated 1 out of 5 stars

Absolute Horrific Delivery and Customer Service


I ordered a suitcase from Nere Travel, and honestly I have no idea if their products are good because their shitty courier DPD never delivered it — and the worst part is Nere was completely unreachable the entire time. No phone number. Emails ignored. No support whatsoever. I’m travelling in a few days, and instead of stepping in when their courier messed up twice, Nere basically vanished. I was stuck watching fake “missed delivery” updates with no help from the company I actually bought the suitcase from. I ended up not being able to withdraw my order because I couldn’t get a single real response from them. It’s ridiculous. If a company won’t communicate and lets their courier screw customers over, why would anyone bother ordering from them?

December 2, 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Ellen - Thanks for providing the additional information. We have passed this to our service team who will review your order and reach out to you directly to provide an update

Rated 5 out of 5 stars

Venture Dual Open Cabin Suitcase & Stori Medium Suitcase

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the way they look and feel. Quick delivery-literally within 4 days. Not used the cases yet but will be doing on my next trip abroad. Seem very spacious and love the colors on both. I am particularly excited to use the Venture suitcase due to the dual opening and storage-will probably get a lot in there for a good few days! Offers were very good!!

November 14, 2025
Rated 1 out of 5 stars

I would not recommend this company…

I would not recommend this company based on my experience. Their suitcases are advertised as having a 10 years warranty, but in my case, any issue I raised was dismissed as airline damage. This felt misleading as a customer.
We spent a lot of money on these cases, used them once, and had multiple problems broken zips, broken handles on two suitcases, and noticeable colour wear. I’m happy to share photos with anyone who wants to see what happened. When I contacted Nere Travel, I was told all of this was considered “general wear and tear.” I asked what actually falls under their 10 year warranty, and was told only “structural faults.” If a handle and zip breaking after a single trip doesnt qualify, I’m not sure what would.
Overall, based on my experience, the quality felt very poor more like a one-time-use product. Personally, I’d avoid this brand. Happy to send images.

November 27, 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Tiffany the warranty is actually 10 years and as set out on our site covers repairs on all functional damage to your suitcase within 10 years. We can see our service team have already responded and advised to raise the issue with the ticketing carrier as the damge to the case arose in transit and is not a manufacturing defect that is covered under warranty

Rated 5 out of 5 stars

Lovely style handbags and reasonably priced.

I had not heard of Nere Travel before but I liked the look of the handbags and they were a great price.

I was pleasantly surprised at the quick delivery and even more happy with the handbags.

I really like the style of the handbags especially the safety clip on the front zip.

November 18, 2025

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