Nere Travel Reviews 

616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of products, noting that the luggage and bags are stylish, lightweight, and very well made. Many buyers are also impressed by the speedy delivery service and the secure packaging that ensures items arrive safely. However, some customers also noted frustrating issues regarding unresponsive customer service and difficulties resolving faults. A few buyers experienced significant delivery delays, missing items, or receiving incorrect products without adequate support from the team. These occasional problems highlight areas where experiences did not fully meet expectations despite the generally positive feedback.

What people talk about most

Product

People report positive experiences with product, noting that items are very well made, stylish, and durable.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders consistently arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy luggage... See more

Order

Customers had positive experiences with order, highlighting the quick and easy online process alongside... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, highlighting a stark divide in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

616 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(616)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a lovely site

What a lovely site. Colours were great. Great sale as well. Fast delivery for my sale and great quality. I got a crossover travel bag. So many compartments and will be great for our trips. Thank you.

January 8, 2026
Rated 5 out of 5 stars

As described

Easy to use website. Product arrived safely packed and delivered. The check in luggage is exactly as described. Seems sturdy and wheels move easily, but I have not used it for travel yet (in the near future I will be doing so) so cannot comment on its value for money or its quality.

January 5, 2026
Rated 4 out of 5 stars

Excellent and quality product

Excellent and quality product. Sale price made it very good value for money.
I will definitely consider further purchases from Nere travel.
One little concern was that, the parcel could have been packaged a little better. The tape on the box was half open showing what was inside and the case protector I also ordered was loose inside the box, so it’s lucky that it didn’t fall out.
This was probably a one-off and I wouldn’t hesitate to recommend their products.

December 29, 2025
Rated 5 out of 5 stars

Good service from Nere Travel

Easy to place an order and delivery was faster then I had expected and with care.
The suitcase looks and feels quality.
Will certainly look to purchase from Nere again.

December 24, 2025
Rated 5 out of 5 stars

Great quality product

Great quality product - sling bag is well designed & great fabric. Looks even better than I hoped. Fast delivery too and eco conscious/safe clay desiccant and easily removable card tags.

December 21, 2025
Rated 5 out of 5 stars

I got my Bondi travel luggage set in…

I got my Bondi travel luggage set in Slate and It arrived on time for my travel. it is sleek and very durable. I recommended it to my sister. I am planning to buy it in another colour. I will recommend it to all my friends.

December 20, 2025
Rated 1 out of 5 stars

Missing Items

Ordered on the 18/11/25 during the sales and as of 12/12/25 i have still not received any items. I have emailed twice and there has been no reply from the customer service team....
I do not see a DM! NU22833

December 12, 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi without an order number or contact details we are not able to locate your order to pass to our service team but if you can please reply to the DM we have sent we will get those details across and the team will provide an update for you directly

Rated 1 out of 5 stars

I purchased one suitcase but was…

I purchased one suitcase but was charged twice and only received one item. The customer service team handled the situation very poorly and unprofessionally. I had to go back and forth over email just to prove that I was charged twice and never received a second item.

There was no real effort to help me, no compensation offered—just a message asking me to "understand that mistakes happen." Meanwhile, my money was missing from my account for four weeks before they processed a refund.

Overall, a very frustrating experience with poor customer service. I would avoid this company in the future.

November 26, 2025
Nere Travel logo

Reply from Nere Travel

Hi Priaporn you were not double charged as you placed 2 orders and were charged for both of these correctly. We can see that our service team were able to assist you and process a refund for one of the orders but this is not a matter for which we would consider providing compensation and note with regret your disatisfaction

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