I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more
Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more
Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more
Company details
Written by the company
Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.
Contact info
United Kingdom
- neretravel.co.uk
4.4
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such smart luggage clever design and…
Such smart luggage clever design and great lockage system. I’ve yet to use it but excited to take on its first trip tomorrow!
I brought the medium in the natural colour.
June 17, 2026
Good product information and photos on…
Good product information and photos on their website. Easy to order and delivered on time.
June 17, 2026
I love my new suitcase.
I love my new suitcase it is really spacious and versatile. The quality seems very good.
There was a problem with the dispatch which was resolved and then a problem with delivery so instead of 4 to 5 working days for delivery it was ordered on 5th June and delivered on the 23rd June.
June 23, 2026
So pleased l purchased this cabin case…
So pleased l purchased this cabin case ( will certainly be buying more ) great delivery so quick and a beautiful quality case
Highly recommended
June 5, 2026
Very easy to order and quick
Very easy to order and quick, free delivery. Products looks great. So far so good!
June 2, 2026
I ordered two suitcases and only got…
I ordered two suitcases and only got one. The one I got was in the wrong color as well. And they’re taking a long time so answer. They say that they can only refund me for the missing suitcase, and won’t accommodate for the one sent in the wrong color
June 14, 2026
Reply from Nere Travel
Hi Iman - we can see that our team responded to your enquiry within 24 hours and if you do need anything further if you respond to that email they will be happy to assist you further
Poor service
Couldn’t find details how to set suitcase lock
Sent E mail without reply
Seems the platform is just E sails no back up
Beware
June 7, 2026
Reply from Nere Travel
Hi Andrew - a response was provided to your enquiry the same day it was received - we have asked our team to resend this as it appears you have not received it and would advise both checking your spam/junk folder and adding the Nere service email to your safelist as Hotmail can be aggressive with marking emails as spam
Reply from Nere Travel
Hi James - if you have returned an item to us a credit will be processed for you as soon as our warehouse team have received/inspected and returned the item to stock. This usually takes around 14 days depending on the volume of returns being processed
Poor communication
It saddens me to leave a poor review. I have ordered two suitcases, the first purchase was and is still fine but the second one broke within a couple of weeks of ownership and despite two emails to services and waiting a month for a response I have heard nothing from them.
June 8, 2026
Unprompted review
Reply from Nere Travel
Hi Julian our team have emailed you 6 times requesting further information - could you check your junk/spam folders and maybe add the Nere service email to your safelist as it appears you are not receiving our replies. We have requested our team reach out to you again but would suggest using an email address other than hotmail as the spam filtering can be aggressive and lead to issues with the receipt of emails
Lack of response to an email
I wrote an email about my order on the 3rd June and have had no response.. It was regarding a bondi bag I brought.
May 30, 2026
Reply from Nere Travel
HI Ian we can see that our service team responded to you on the 04th July but if you have not received this we would recommend checking your junk/spam folder and adding our service email address to your safe list
Gorgeous little cross over bag
Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lovely colour of pink . Good quality material and very well made. Would definitely recommend
May 27, 2026
Really speedy delivery and items were…
Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orchid pink M Stori Suitcases). It's just a shame that some of the colours available in the cabin size aren't available in the M and L sizes
May 23, 2026
Great suitcases, bad customer service
Absolutely adore these suitcases however one came with a small red mark that did not come off and I am not a complainer I just sent a nice email in to customer services asking if they knew a way to remove it and got completely ignored. Cute and practical suitcases highly recommend, bad customer service
May 22, 2026
Reply from Nere Travel
Hi Iona - our team actually replied to you on the 20th May so maybe check your spam/junk folders as hotmail accounts can be aggressive with marking emails as spam/junk resulting in emails not being received - if you have an alternate email ID we would suggest using this to contact our team so that they can respond directly
Great quality
Great quality. Good service including delivery. Would have been helpful to have had instructions regarding the locking system. Otherwise, very pleased .
May 28, 2026
I got my items in great condition and…
I got my items in great condition and love the quality.
May 26, 2026
Lovely, useful bag.
Great service and a beautiful bag if a little bigger than expected! Love the colour.
May 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.