Nere Travel Reviews 

619
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive range of products, noting that the luggage and bags are stylish, lightweight, and very well made. Many buyers are also impressed by the speedy delivery service and the secure packaging that ensures items arrive safely. However, some customers also noted frustrating issues regarding unresponsive customer service and difficulties resolving faults. A few buyers experienced significant delivery delays, missing items, or receiving incorrect products without adequate support from the team. These occasional problems highlight areas where experiences did not fully meet expectations despite the generally positive feedback.

What people talk about most

Product

People report positive experiences with product, noting that items are very well made, stylish, and durable.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders consistently arrive promptly... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy luggage... See more

Order

Customers had positive experiences with order, highlighting the quick and easy online process alongside... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, highlighting a stark divide in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more

Rated 5 out of 5 stars

Really speedy delivery and items were nicely packaged. The 2 luggage items we bought are a really nice colour and seem really sturdy. Hopefully, they will accompany us on many travels (Seafoam and Orc... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(619)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Great suitcases, bad customer service

Absolutely adore these suitcases however one came with a small red mark that did not come off and I am not a complainer I just sent a nice email in to customer services asking if they knew a way to remove it and got completely ignored. Cute and practical suitcases highly recommend, bad customer service

May 22, 2026
Nere Travel logo

Reply from Nere Travel

Hi Iona - our team actually replied to you on the 20th May so maybe check your spam/junk folders as hotmail accounts can be aggressive with marking emails as spam/junk resulting in emails not being received - if you have an alternate email ID we would suggest using this to contact our team so that they can respond directly

Rated 5 out of 5 stars

Great quality

Great quality. Good service including delivery. Would have been helpful to have had instructions regarding the locking system. Otherwise, very pleased .

May 28, 2026
Rated 5 out of 5 stars

suitcase

suitcase is the perfect size and is exactly how it looks in the pictures. it arrives quickly and i couldn’t be happier.

May 24, 2026
Rated 5 out of 5 stars

5 stars bum bag

I have to give this purchase 5 stars. It's a great bum bag. I'm really happy with it. Really well made, fabulous colour. Perfect size. It's exactly what I've been looking for. The ordering process was quick and easy and delivery was when expected. Thanks Nere Team

May 19, 2026
Rated 5 out of 5 stars

Quick Delivery

Arrived really quickly, I placed the order on Sunday and it was shipped the next day. I really love the finish of the suitcase and I’m overall happy with the service.

May 4, 2026
Rated 1 out of 5 stars

too big for me 66/65 i want 56 size but…

too big for me 66/65 i want 56 size but 66/65 too big i didn’t expect .and inside jipper broken i found .

April 22, 2026
Nere Travel logo

Reply from Nere Travel

Hi Sanjida - we are sorry to note the issue with your luggage and depending on the circumstances this may be something that is covered under our warranty. If you contact our customer service team at customercare@neretravel.co.uk they will be happy to advise further

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