Nero Legal Reviews 109

Rachael was excellent, super helpful and kept me constantly in the loop. As a first time buyer the process was so daunting and Rachael dealt with all the frustration throughout very professionally and made the process a lot easier. Can’t thank her enough and received great support from other team members at the required times.

Fantastic, quick, professional at all times service. I was given amazing advice and they listened. Paula did way more than I ever thought she would. Couldn’t recommend them higher.

Fabulous advice from Paula Gianelli and her team at Family Department in Glasgow. Everything was fully explained and all options open to me. Prompt and professional service, would definitely use again and fully recommend. Thank you. ES

I initially tried using them as my house buying solicitor because of a recommendation engine, but the experience was really unprofessional from the start. I looked closely into the reviews and noticed the negative ones, so I switched to another company that was quoting similar rates. The experience with the new company was easy, professional, and gave me complete confidence in them. Avoid unless you have a reason to trust Nero.

Really pleased with our solicitor at Nero Legal. They’ve been very responsive and working hard in the pandemic to get our seller and buyer’s solicitors to meet the completion day deadline.

Rachael was extremely efficient. We’re very happy with the service and would recommend.

This is the third time I have instructed Nero Legal, all of them property matters. Hannah Simmons and her colleagues have concluded all my business in a timely, professional and courteous manner and I would have no hesitation in recommending their services or indeed instructing them on future occasions.

12/02/2021 - F Aitken.

The staff at Nero Legal were excellent, really looked after our interests throughout the whole buying process.

We moved into our new house on the 15/01/2021 no delays everything went fantastic.

As I’m in my later years I did asked about a free Will due to purchasing a property which most solicitors offer when you use them in a purchase, still waiting on the staff getting back to me. Hopefully hear soon.

F Aitken.

Terrible firm. You get what seems like a cheap quote, but the end bill with inflated add-ons make this firm more expensive than more reputable and experienced firms out there. It's worth paying a bit more on the headline fee than being sucked in with the low-cost fee from Nero. The paralegals they used to do the work are incompetent and caused us a lot of stress. Various unprofessional spelling mistakes made in a house offer document, and crucially did not follow our instructions on what to include in the offer. Worst decision of our life to trust and use this company and cost us a lot more money than using another firm. Absolutely appalling.

With all sincerity, I could say, "the best thing that has happened to us is utilising the services of Nero legal". The NeroLegal team were so supportive and professional in discharging their duties. Jemma Linwood was great, supportive and never mix emotion with her official duties. As a professional accountant, I can attest that Jemma has displayed a high degree of due diligence in discharging her duties. Karen was also supportive from the beginning till when the offer was accepted.
I strongly recommend Jemma and the Nero legal to without reservation. I bet you, you would not regret your decision using Nero Legal

Jemma and the whole team were fantastic and could not have done more for me. My circumstances were very difficult as I was working abroad and even had limited communications due to an armed conflict in the region but Nero Legal went above and beyond to help me purchase my new house. I could not have asked for more.
Special thanks to Jemma and the whole team you were outstanding
Cheers
Jack

If you look for a solicitor to handle your conveyancing and Nero Legal are returned from your search I urge you to walk away and save yourself a great deal of grief and probably money too. If you are unfortunate enough to be the potential buyer of a property that the seller has engaged Nero Legal to represent them I pity you and would urge you to seriously consider not getting involved. If you do then set a firm and reasonable deadline for the sale and do not go beyond it. Nero Legal are a law firm in the same way that Dr Pepper is a medic. They take forever to respond to the most basic request, fail to engage in any constructive dialogue to achieve a quick and satisfactory resolution to the most basic of problems. They also provide misleading and wrong information to their clients and tell them that the delay is with the other solicitor even though they are the ones with the action. I could not really work out what Nero Legals motivation for this kind of behaviour was but it most certainly wasn't concluding the sale of a clients property. If you are looking for reviews and read this please do your homework and check the short history of this company and also the company that preceded it. Final words, DO NOT USE THIS COMPANY EVER.

Appalling service, complete lack of communication, when they did call it was from a withheld number so you couldn’t call back, failed to write to sellers solicitors for three weeks, despite the purchase being urgent they failed to ask for scanned copies and then said “ they weren’t sending me copies of things as I wouldn’t understand” Really!!! Asked for partners details to make a complaint and no response.

Small fee to begin with but triples in price at the end of the house purchase

I found Nero to be helpful in all aspects of my house sale with Rachel being on hand to answer any questions

As someone from outside Scotland, purchasing a house in Scotland is a little mysterious and confusing - not because it is a bad system, but it is different! Living as we do, a long way from the house we were purchasing, we needed to trust all involved in the process implicitly. That trust has not been comnpromised with Nero Legal, led by our primary contact Jemma Linwood. She and her colleagues have been efficient, friendly and very patient. We are entirely happy with the service they have offered.

I can't pretend I am now proficient in Scottish conveyancing, and am still a bit vague about the lack of documentation so far supplied, but I have been promised that all the papers will be forwarded in due course.

Thank you, Jemma, and more power to the very good value company, Nero Legal.

Thank you so much Nero Legal and Ashleigh Dollin. Our house purchase was hassle free and the communication from your end was fantastic. As first time buyers we were anxious about going through this process for the first time but you made the whole thing seem easy. We will definitely be using you again and will ask for Ashleigh next time too.

Can’t fault NERO legal a very efficient and compassionate service at a very difficult time for me.Thank you Rachael Sweeney I would not hesitate to use or recommend your service.

I was redirected to Nero Legal by comparing solicitors quote online. They had a very low basic fee but charge a separate fee for almost everything else including phone calls, posting of letters, dealing with lenders etc.. They will also charge a separate fee for dealing with almost all the lenders. Although these fees are mentioned in their terms of business, they were still the costliest solicitors I got the quotes from. So if you are using them please read their terms of business carefully.

We found their service was very professional as well as friendly.
All round great experience from start to finish.
Ashleigh was very helpful in explaining the process as we going through our sale and purchase of property.
We will use their services again.
Highly Recommended.

Thank You