NESCAFÉ Reviews 335

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product and its quality, noting a significant decline in taste and consistency. Customers frequently mentioned that the coffee now tastes watered down, bland, or even unpleasant, with some describing it as tasting like "cheap coffee" or having a "minty chemical taste." Reviewers also expressed strong dissatisfaction with the pricing and value for money, citing instances of "shrinkflation" where product quantities were reduced (e.g., 7 sachets instead of 8 or 10, smaller jar sizes) while prices remained the same or increased. This led many to feel that the company was prioritizing profit over customer satisfaction and that they were no longer getting good value for their money.

What people talk about most

Product

Users describe negative interactions with the product. Many consumers express disappointment with the taste,... See more

Quality

Reviewers mention negative feedback about quality. Many consumers express disappointment with the changed... See more

Price

Clients share negative opinions on price, frequently citing "shrinkflation" where product sizes are reduced... See more

Value for money

Customers express strong disappointment with the value for money. Many reviewers report that coffee sachets... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at th... See more

Rated 1 out of 5 stars

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If... See more

Rated 1 out of 5 stars

I hope Nescafé get to experience the negativity towards their current daylight robbery. Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 1... See more

Rated 1 out of 5 stars

I've been drinking nescafe original for afew yrs now and its good. However the shop was out so I usualy get the classic refill when that happens and noticed it said NOW EVEN SMOOTHER! So I was hoping... See more


Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler

Information provided by various external sources

Brazilian coffee meets Swiss science. That’s how NESCAFÉ was born. It all started in 1930, when the Brazilian government asked the NESTLÉ company to create "coffee cubes". The Brazilians' goal was to use their large coffee surplus. Eight years of re...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

335 reviews

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Rated 1 out of 5 stars

Absolutely disgusting non latte !!

Absolutely disgusting non latte !!! Smell like rotten sour milk n taste as rotten dried cheap milk Left me wanting to be sick ! Do not recommend as not fit for human consumption by any means and not a hint of any coffee neither and nothing like the fake advert !! Disgusting and binned the other 7 sachets and a waste of over priced revolting cheap cheap non latte!!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

nescafe cappuccino is now like dishwater

What have nescafe done the their cappuccino gold.they changed the box and on the box it says same great Taste.
NO NO NO..Its not same taste..it tastes like caramel and dishwater..they are now horrible..And iam not the only that think this...

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

The new lattes are far too sweet

The new lattes are far too sweet. I have bought them for years and they are ruined. To go from 5g of sugar to 7g is a massive jump when there are lots of companies talking about reducing sugar. They don't even smell nice anymore.

March 13, 2024
Unprompted review
Rated 1 out of 5 stars

Have bought Nescafé Gold Latte for…

Have bought Nescafé Gold Latte for years. Never again after tasting the new one. Absolutely disgusting taste, and soooo sweet. Doesn’t even taste of coffee. Why change something that was absolutely fine? Bad move …. I’m sure many more people will also stop buying them.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible new latte's

I've drank Nescafé lattes for over a decade but the new taste is so awful I'm going to have to find an alternative, such a shame. I had hoped it was a dodgy box but sadly not!

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Nescaffe latte ruined by new recipe.

What in earth have you done to the Nescaffe latte? I would buy the old recipe even at full price but this new flavour is horrible. Too sweet, no coffee taste. It's like a mug of sweet tea only frothy. Please release a latte classic recipe and compare the sales. You've made a huge mistake here. It's an expensive luxury but I won't be buying again. That goes for the full range.

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafé Gold Latte awful new recipe!

We have been buying the Nescafé Gold range and especially the Latte since they were launched - BUT NO MORE!!! Whatever Nescafé have done to the revised Latte ingredients it is AWFUL!! There is hardly any taste of coffee and it is SO sweet - a real shame from a company with their experience who should know better. I have had better motorway coffee. Nescafé - you have lost what were two very loyal consumers and there are plenty of other coffees to choose from and you should and probably will know that when your market share plummets!

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Yuuck

Been buying Nescafe Gold Lattes since they started but so disappointed with the new upgrade. It is just like drinking a cup of sugar. Why change a good thing because some clever dxxx wants to keep his job with some useless idea of a drink. Will not be buying until it goes back to the good old days.

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

The new latte is awful

The new latte is awful. Tastes like a cup of sugary hit water. Why not keep it as it was and let those who like sugary latte add their own sugar. I have always bought nescafe coffee and latte but not anymore. For those of you who feel the same as me try Aldi's. It's not quite as good as Nescafe's original but a close 2nd and cheaper.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Sickly sweet, can barely taste the coffee

Well you have to give at least 1 star to write a review....have been drinking the Nescafe Gold Latte sachets for years but no more after the 'apparent' upgrade. As everyone else has pointed out they are far too sweet, tastes disgusting. Please go back to the old recipe....you can always add sugar to taste but you can't take it away!

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Sugar is horrible in new lattes

Searched online to see if I was the only one finding the new Nescafé latte way too sweet and really put off by it.
Clearly I’m not alone!
Have been drinking the latte sachets for years but the new taste has put me off and they’ve lost a daily drinker.
Why would they make something great so sugary. I hate sugar in drinks and they’ve completely ruined the flavour with this. Really disgusting now.

March 1, 2024
Unprompted review
Rated 3 out of 5 stars

Useful as a base

Useful as a base
I love the Irish flavour as a drink but as far as coffee goes it is rubbish, to turn it into a decent coffee a teaspoon of coffee powder is needed.
wake up Nescafe either add more coffee or stop calling it " a delicious frothy coffee"

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

New Look Nescafé Latte

New Look, great new taste Nescafé Latte - doesn’t even deserve 1star. I have been drinking ( old recipe )these for the last 10 years such a great coffee product.
I had one and thought this tastes awful so sweet! I have tried another but I’m disgusted with it, it just tastes like a fake sugary drink now. Putting the rest in the bin and never buying again. I think Nescafé you need to have a major rethink on this massive mistake!!!!!

February 21, 2024
Unprompted review
Rated 1 out of 5 stars

New 'improved' Nescafe latte is vile…

New 'improved' Nescafe latte sachets are purely disgusting. Just tastes syrupy and downright nasty. Have binned the latest purchase and - please note Nescafe - other better brands are available.
Interestingly, a recent visit to Asda, where they have this on a marked down price - clearly not selling very well!
Whoever thought this 'improvement v was a good idea ought to be collecting their P45....

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Nescafe Irish Latte

New Nescafe Irish Latte tastes nothing like the old one, so disappointed. Definitely not gonna buy it anymore.

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Awful sweet taste

I have had nestle latte for years but recently it started tasting very sweet. I used to love it but now I cannot taste the coffee because of the sugary sweet taste and it's awful. I won't be buying any more unless it changes back to its original recipe. I used to have at least 1 a day but now I can't stomach it.

February 1, 2024
Unprompted review

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