Nespresso UK Reviews 19,872

Selection, Excellent!
Quality Excellent!
Delivery charge? Order £70-£80 per month and still get a delivery charge?
Add promo code? It always rejects it too?

The coffee is good, lots of choices and convenient. The subscription ordering process is a little clunky and not very intuitive. However, the worst is the delivery service with Amazon. Even with explicit instructions they do not knock and/or leave in the safe place, but leave in full view on the doorstep. It is this reason I leave 3 stars. I don't have any issues with Royal mail or DPD.

Your website is a nightmare to use.

Coffee pods ok. Delivery dreadful as they are using Amazon now. Told delivery was to be between 11am and 1.30pm. It arrived at 5.30pm. So I waited in a whole day. Trying to get through to Nespresso I waited over 20 minutes. The whole experience left me completely shattered

I'm a very plain coffee drinker...espresso or cortado. The Ristretto capsule in the original machine does the business perfectly.
App and website both have issues, but getting through on the phone is usually easy and effective. Delivery is usually quick and efficient.

Great coffee, great selection, so convenient to use the machines, and so simple & quick to order on line.

Recently received my monthly subscription order, delivered with Amazon, which was great. As a subscription user I received my free sleeve of coffee of the month (purchase of over 70 capsules) but disappointingly didn’t receive the sample of ice legera to try😕 Did try and use the live chat to notify Nespresso but didn’t manage to get through on it. Not worth complaining too much about as free sample. Other than that very happy with my selection of vertuo pods.

The DPD delivery was shambolic. A Play Station DVD arrived in a plastic bag & no details. It is still in my possession as no one has bothered to collect it. A charity shop might be interested. Telephone call was not easy as Call Centre based abroad. Eventually the problem was resolved with delivery to my home rather than local pick up point. Not impressed.

Delivery times are excellent.
Recycling used pods is first class by Royal Mail.

I like the coffee and the easy to book it on line and have it delivered, but the capsules should not be compostable, like Grind, not metal: come on Nespresso, you are a sSwiss company, you should have changed this years ago!

We love the nespresso pods and order regularly. Delivery is usually very prompt. This time there was a delay, not a long one, but I left a message to ask the driver to leave the package at the side gate if we weren’t in. Unfortunately it was left in the middle of the drive even though we were home but our doorbell wasn’t used to notify us of the delivery.
We also received two free gifts which was very nice but the glass mug is huge, far too big for pod coffee and no info to say if it is dishwasher or microwave safe. Nice gesture to receive the mug but disappointed it isn’t suitable to use.

Excellent service using subscription

The delivery was made to a house still being constructed not even on the correct road. My address and delivery instructions were ignored. I found the parcel by driving around the locality

From start to finish, placing my order was easy. Delivery was overnight and items arrived well packaged.

Ordering was a doddle, selected my coffee, paid using my subscription, and the box of coffee duly arrived 2 days later. In the box was the summer surprise gifts which were also brilliant. Many thanks

We all lead busy lives so knowing that i can order pods with next day delivery service is greatly received.

Unfortunately due to Nespresso choosing to use a courier (Hived) that thinks leaving a box on the front doorstep in plain sight of anyone passing by is considered safe delivery, I'm yet to receive any replacement capsules as by the time we got home after a day enjoying the sunshine the box had disappeared.

Nespresso is the easiest way to make the best coffee at home. Good choice of blends. Easy way to recycle used pods with doorstep free collection. Ordering also easy with choice of delivery times. delivery always efficient.

Very disappointed !
Whilst I have no issue with the coffee I do have an issue with the delivery of my latest order. It was delivered by Amazon and the box was a bit bashed but when I opened it all 8 sleeves of pods were either burst open or crushed and pods that were at the top of the sleeves were so badly damaged that they were rendered useless.
I have contacted Nespresso and hopefully replacements will arrive.

Very happy great service