Nespresso Reviews 56

They make it so nearly impossible to unsubscribe from their signups. They overcharged me the last month with no explanation as to why the next month was £40 instead of £25. After cancelling the direct debit I then got daily emails to resign up. It’s TOO MUCH and basically harassment. Normal websites allow you to unsubscribe by email or online rather than just by calling a random number or having to go to the full effort of deleting your account. Customer service so not reply to emails. Not using Nespresso products again. Thankfully the original pods can be purchased by other brands so my machine is machine useful.

Tried to track order that had not been received by UPS 12 days ago.

Called Customer Service Number on Website. Tried over and over again to have me give them my CC# for a "free" gift card....

What a sleazy bunch.

The $849.99 NESPRESSO CREATISTA PRO is a HIGH MAINTENANCE LOW QUALITY WASTE OF MONEY

This is not the NESPRESSO experience I had come to enjoy over the years. This late model machine frequently issues Descale alarms without the option to bypass them (as it should for up to 30 cups). Imagine looking forward to your first cup of coffee in the morning to find that the machine, again, is prompting you to descale it? Do you have 15 minutes to run through the process? Are you happy to go on your way without that first cup of coffee?

I determined that the machine is a “lemon”. What else could explain the need for frequent descaling? NESPRESSO recommends using their brand of descaling solution, of course — yet another income stream. And I did, to best maintain it. I called Customer Service to request a machine exchange and was put through a barrage of questions AND A VIDEO recording the 15 minute descaling process to reset the descaling cycle and document it for C/S reference. I was asked if I use only NESPRESSO pods and whether I use filtered water, implying that failure to do so contributes to wear and tear. NOWHERE IN THE MANUAL does it mention either of these. What is recommended is using potable water. — in other words, drinking water. I happen to have whole house filtered water, so it’s a moot point. C/S issued a service ticket, shipping label and box for me to ship back to for repairs — which took about an hour to package and ship due to the maze of cardboard inserts.

It took two weeks to receive the repaired machine. No explanation was provided. In less than two weeks the Descale alarm came on — again with no option to bypass it, as it should. At this point I have serious buyer’s remorse and wish I’d never purchased this NESPRESSO.

Again I call C/S and again they offer to repair it. I refuse the offer and insist that my machine is a lemon and must be replaced. Incidentally, the machine is used to make a maximum of two cups a day/4 on weekends and holidays. I wait on hold as the representative obtains approval.

Again, I had to pack up the lemon Nespresso Creatista Pro and waited over a week for the replacement to arrive. But the replacement machine is just as lousy. It doesn’t matter which Hard Water setting is selected. The Descale alarm comes on far too often. And it only offered to bypass the process the first time.

All of this for a pod machine. No thanks. I won’t even donate this one — it would be a cruel joke!

Disappointing Experience After 10 Years as a Customer
After ten years as a customer of this company and owning two coffee machines with a total value of 800 euros, I had an extremely disappointing experience with their service and customer support.

One of my machines developed a water leakage issue at its base. After contacting customer service, they advised me to purchase a new water tank and perform descaling again. I paid 15 euros for this, and the items were sent to my home. However, even after testing the machine with the new tank, the issue persisted.

I reached out to customer service again, and they told me I needed to send the machine in for inspection. I sent it and paid 60 euros for the repair. However, when I received it back, the problem remained unresolved. I informed them, and they requested that I send it again. This time, I personally delivered the machine to their store in Glyfada, where an employee received it without noting any visible damage. As "compensation" for my inconvenience up to that point, they gave me four coffee capsules.

Damage During Service & Attempt to Shift Blame
About two weeks later, I received a phone call asking if I had ever dropped the machine, implying that the damage was my fault. Naturally, I told them that this had never happened and that when I handed it over at the store, their employee had inspected it and did not report any damage.

Shortly after, they called again to admit that the damage had actually occurred at their service center—the machine had fallen due to their mistake. They told me they would replace it at no cost, but the fact that they initially tried to shift the blame onto me was infuriating.

Limited Replacement Options & Refusal to Refund My Money
After admitting the damage, they offered to replace the machine, stating that there were no available spare parts. Initially, they said I could choose a model worth up to 370 euros, but shortly after, they changed this to 330 euros.

I found a model worth 399 euros that I liked and that matched my kitchen aesthetically, offering to pay the 30-euro difference myself. However, they refused and only allowed me to choose from cheaper models worth 299 euros. Adding insult to injury, at one point, their representative mentioned, "You already received free coffee capsules," as if four capsules made up for the hassle and financial loss I had incurred.

Additionally, when I requested a refund of the 60 euros I had paid for a repair that was never actually performed, they refused. In summary, I paid 60 euros for a repair that never happened, 15 euros for a water tank and descaling that didn't solve the issue, and in the end, instead of receiving a replacement machine of equal value, I was forced to accept a cheaper one.

Total Loss
I originally paid 330 euros for my machine. In the end, I was given a machine worth 299 euros while also losing an additional 75 euros (60 euros for the service + 15 euros for the tank and descaling). Essentially, the actual value I received back was only 224 euros.

To "make up for it," they offered me six extra coffee capsules, as if that somehow compensated for the money I lost.

Conclusion
This experience was unacceptable and insulting as a long-time customer. Instead of receiving proper service and a solution to my problem, I had to fight to prove that I wasn’t responsible for the damage they caused. On top of that, I lost money and was forced to accept a lower-value machine.

After this experience, I cannot recommend this company to anyone. If this is how they treat a loyal customer, I can’t imagine how they handle newer customers or those with lower-value machines.

I recently purchased a Nespresso machine for my daughter and son-in-law for Christmas. After I purchased I went on nespresso.com to order Pods, Syrup, Descaling Kit and 2 Cups.
The shipment was missing the descaling kit $10, and when my daughter got home and tried the machine I had ordered the wrong pods. I had no order number, just a confirmation email and online there was no where to do returns, so I called the number in the email. The women was so condescending; she couldn't understand how I could order the wrong pods, told me I should register the machine and then the site will let me know if the pods are wrong (the machine was a gift for someone else, why would I register?). She refunded the 3 sleeves of pods $24(no tax included) and told me to just keep the Pods because they don't take coffee back. Additionally no refunds on accessories (I wanted to return the 2 tumblers) no refund on the descaling kit I didn't receive (I guess she thought I was lying). The interesting point is that I wanted to exchange for correct Pods and would have spent more than I was returning however I never got to mention this with her attitude. I was thinking of getting one of these machines however Keurig is for me, I guess I am just not hip enough. This company is so cool (only for the moment) they don't need business.

I love the coffee but man these coffee pots are sh*t. They break down constantly and are temperamental and then you contact customer service and they either don't know how to help you or you can barely hear them. For as pricey as they are, you'd think both their products and their customer service would be a whole lot better.

I used to be able to order online without problems but it is now impossible to order this way. Credit Card rejected or I have placed order incorrectly or other stupid problems so if they don't want my business that's fine as I am not driving miles yo go to a boutique

Nespresso in Bali. The worst service that you can expect. Do not order nothing here. They will take your money and deliver in weeks! We asked for some coffee capsules and took more than 2 weeks. The reason: they don’t care the customer. Until they dont have more orders in the same area, they wont send anything to you. Even I paid an extra cost for delivery 2-3 days, they scammed me. This place should be closed.

I wanted to buy the machine + some pods. Unfortunately, my cards and even PayPal was getting rejected. Desperately trying to finalize the payment, I set up some more accounts, and tried different cards on them, hoping that will solve the problem. Finally I called the customer service where I was able to order everything on the call, but again - all payments rejected and no one knows why. The agent told me to call again the next day what I did - I have spent 1,5h on the phone in total waiting for them to figure out the situation, just to get an information that I am BLOCKED because I have too many accounts. I said - yes I do, I was trying to pay the day before, feel free to delete them, leave one and let me pay for God’s sake.
In the consequence, they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address. I just wanted to PAY. I cannot even emphasise how disappointed I am, I have never been treated this way by any customer service. Scandalous.

The Nespresso straw that broke the camel’s back.
I WILL NEVER DRINK NESPRESSO AGAIN IN MY LIFE
Yesterday after having my wallet stolen, my €29 Nespresso subscription failed. This morning I received an absolutely scandalous email from Nespresso, threatening me with additional penalties, and treating me like a delinquent who has committed pickpocketing, instead of bothering to contact me in a respectful manner even though I have been a loyal customer over the past 15 years. I took advantage of the opportunity given to me to call them to terminate my contract and not only for this unacceptable email, but also because the quality of Nespresso coffees has deteriorated abnormally over the past 2 years. Meanwhile, following the purchase of a coffee machine 3 years ago, they continue to charge me €32 every month, even though the machine was paid for after a year. Another dubious method of forcing customers' hands. Basically, Nespresso, a multinational that has been destroying the environment for 30 years, allows itself to borrow money for FREE from its consumers who owe them nothing. And instead of thanking them, they indulge into sending them lying and insulting pre-written emails. There, it's the straw of... Nespresso that breaks the camel's back. I promised myself that I would NEVER DRINK NESPRESSO AGAIN IN MY LIFE.