Nesstar Ltd Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more


Company details

  1. Store

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(309)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Very fast delivery, arrived day after ordering . Well packed and everything ordered supplied . Only a small criticism, would have liked an email or phone call to say delivery on its way , as we were out and had to get a neighbour to take in for us .

July 15, 2024
Rated 5 out of 5 stars

Fast efficient delivery of this nice looking sink!

I have yet to fit this very reasonably priced and nice and contemporary quality looking sink but as far as ordering and the delivery were concerned all was very good and efficient from Nesstar Ltd, it was very well wrapped and short of the large box being thrown around or sat on by an elephant it would have been hard to damage it in transit! I would be very happy to order from nesstar.co.uk again, nice looking products at very good prices!👍🌟🌟🌟🌟🌟

July 12, 2024
Rated 5 out of 5 stars

The sale was speedy but delivery was 1…

The sale was speedy but delivery was 1 day late ,however after sending a message a lovely lady gave me a call to apologise (though it was fed X fault) & said when I place my next order they would send through a different courier & also keep track
Great service

July 12, 2024
Rated 4 out of 5 stars

Fast delivery

Fast delivery, great product. Looks beautiful but I did not like the 24hr notice I had to notify you of any damage! Had I had known that during the ordering process, I would not have this gorgeous sink!

June 17, 2024
Rated 1 out of 5 stars

I ordered a sink which arrived damaged…

I ordered a sink which arrived damaged got intouch with company they said they would get a courier to come and collect took day of work they didn't turn same again on Friday sent numerous emails and made quite a few phone calls no answer it's nearly 2 weeks now sink still here not had a refund had to go out and buy another one so cost me twice while I am waiting for my refund not a great experience

May 21, 2024

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