Nest Pensions Reviews 15,360

Great service

What a very easy process to transfer pensions into one pot. Definitely recommended

Super easy to transfer and combine all my pensions! Literally just had to put in the account number and business name and NEST did the rest!

I cash my whole nest pension pot in as my pension started to lose a lot money. The funds was paid in my bank account within 5 working days which i am really grateful for , however i have to disagree with the nest letter about hmrc getting in touch about contacting me about over paid tax as they never do in fact hmrc owes me thousands of pounds from the previous years and hmrc have no intension of paying up. Nest pension can do the descent thing by paying the correct amount of tax. My p45 form from nest has the right tax code so there is no excuses of getting the tax right also my p45 form says that nest was my employer this is totally unacceptable and should not be allowed

Rubbish service and staff not helpfully had issue understanding them each time I tried to take my pension pot out they changed the fund on me which makes you wait another 8 days also my date of birth changed after 8 years you guest it another 8 days.

More incomptetence and breaches!
Nest Pensions are a shambles and the right arm has no idea what the left arm is doing.
Although I am lodged a complaint with the Regulator, for breach of procedures, The Ombudsman for mal practice and the ICO for repeat sending sensitive information to the wronf address, they hace suspended my online login, but these idiots still send me letters to my online account, they have closed over 2 Months ago.
I bet they will respond with an appology telling me that they will communicate with right department to solve. They always do, but in order to save my time, I will already confirm that they never contact you again.

Avoid at all costs
I have been trying to transfer my NEST pension into another since January, it would seem if you want to transfer into it is simple and straightforward, but heaven help you when you want to take it out. How difficult can it be, apparently now I have to have some money matters/safeguarding telephone appointment, which I could do without. This company must be in cahoots with the Government and try to keep your money. AVOID AVOID AVOID

I tried to opt out of the pension scheme through the online chat but the customer service representative said they could not help me through that channel and that I had to ring their number. I then call the provided number and, reasonably quickly, I have been put through to a customer service representative. I must say that the customer service representative on the phone was lovely, efficient and great at providing information and advice on how to proceed to opt out, yet apparently she could not do so for me and transferred me back to the automated system so I could continue the process of opting out myself. From this point, I have been on the phone for an extra 15 minutes in order to do something as simple as opting out of the pension scheme. I can’t believe that the process was so long and bureaucratic. I would have done this myself online if Nest had not failed to send me the welcoming pack they kept saying in messages I would receive.

I am not surprised anymore that someone on the reviews above wrote that they were half expecting Nest to ask them to provide a blood or stool test next, during the process of opting out.

Absolutely awful experience trying get my pension out ,
It seems that the idea of a building society account is completely alien to the staff .
I keep getting the same message that I need to send more information,
Having sent a copy of the following ,a statement , passbook,driving license
But still get asked for more information I still do not know what information is required , just a standard letter
Perhaps they want my blood group and a stool sample

Whole process easy and quick. Peace of mind every thing in one place.

Awful experience

I like the nest pension and how it tries to help you, the only issue I have is every April , my payment doesn’t get taken and I have to do that month manually

Very easy and quick

Quick transfer, sooner than expected and easy to transfer due to easy to follow intructions via website 😁

Why in our digital world does it take 6 days for the money paid in to reach our accounts .

I have been trying to withdraw my pension for weeks.
I have sent NUMEROUS copies of documents...seems they have no record.
I suggested maybe a cheque (it's a fairly small amount.)
But no we do not send cheques.
I get the distinct feeling that they just want to keep
my money !

And AGAIN you ask for more details....you are playing for time....just give me my money.
I fully intend to persuade you, is the next step to bring an action against you ???

And again still no money. This is fraud

It was easy and seemless. Didn't need to call or do follow up reminders

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of your money. Nest Pensions kept me informed during the process and let me know when the transfer in was all complete.

Stay out of this company if you can...
My previous employer was using NEST for Pension Funds administration. Since I changed jobs, more than one year ago, I am trying to transfer my savings to the new Pension Fund administrator.
NEST has been doing everything they can to block this transfer. They keep on asking the same documents again and again, despite all was sent as per their request, even if it is known that they do not need those documents.
The way this company tries to block the transfer out is borderline with illegal activity. They the excuse that they are "protecting my savings" but, in reality, they are making everything complicated so I give up and leave my funds with them.
I strongly suggest you to stay away of this company...

UPDATE.
Based on the reply, it came clear that they are not even checking what they ask and what I've sent so far. All the documents have been sent as required, and they keep on asking THE SAME DOCUMENTS again and again. They do not seem to even read the replies to their communications.
As said, stay away from this company. They will make everything they can to stop you from moving to another Pension Fund.

Nest dealt with our transfer in very quickly and kept me informed of every step