Nest Pensions Reviews 15,360

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 4,184 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of managing their pensions, especially when transferring funds from other providers. Many appreciate the user-friendly website and the clear, jargon-free explanations provided, making it easy to track savings and contributions. The process of setting up payments and accessing information is often described as straightforward and stress-free. However, some people were dissatisfied with the service, particularly regarding payment processing and customer support. There were mentions of delayed payouts, unfulfilled promised callbacks, and difficulties in getting clear answers from call centers. Some customers also experienced issues with the online transfer request form and found communication from customer service to be inconsistent or unhelpful.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers report positive experiences, highlighting... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers found it very easy to transfer money... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report significant frustration,... See more

Website

Clients share ambiguous opinions on the website. Many customers praise its user-friendliness, ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve... See more

Company replied

Rated 5 out of 5 stars

I recently transferred a few pensions into my Nest, something I'd been wanting to do for a long time but kept putting off as I thought it would be a long and hard process. However after logging on to... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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Rated 5 out of 5 stars

The process was very easy just had to…

The process was very easy just had to put in details of other pension I wanted to transfer into my nest account and it was completed within a week

April 6, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Deane,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very good

Good communication from both ends, necessary information provided
Good monitoring.

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Suliat. We're happy to hear that our communication and monitoring met your needs. We appreciate you taking the time to share your positive experience with us. Thanks, OZ

Rated 5 out of 5 stars

Easy process

Easy process, managed very quickly and no issues experienced. It was a simple process

March 2, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Carpenter,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Consol

Easy and very quick

March 9, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Steven. We appreciate your feedback and are so happy that your experience was both straightforward and prompt. Thanks, OZ

Rated 5 out of 5 stars

Recently transferred pensions from…

Recently transferred pensions from People’s Pension to Nest, it was easy. Just had to submit the information on my People’s Pension and the transfer was done within a week.

February 20, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Melodie,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Moved

I needed to move a smaller pension few clicks and it was done. Didn't speak to anyone no written papers all very painless

April 2, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Teresa. We're happy to hear that moving your pension was a very smooth experience. It's great to know our online process made it quick and easy for you. Thank you for your positive feedback. Thanks, OZ

Rated 4 out of 5 stars

Very smooth

This was very easy to do nest delt with everything it went very smoothly.The only reason I didn't give full stars is because it was a bit slow

February 10, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi |Georgina. We're happy the process was easy and smooth for you. We appreciate your feedback and have noted your comment regarding the process speed for review and improvement. Thanks, OZ

Rated 5 out of 5 stars

Made very straightforward online…

Made very straightforward online transferring my 2 Standard Life company pensions over into 1 pension pot with Nest

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Stuart. We're happy to hear that transferring your pensions into one pot with us online was straightforward. Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 4 out of 5 stars

Saving Fair

Saving in a fair way is good with Nest Pension.

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hello Emudiagan. Thank you for your positive feedback; we appreciate it a lot. Thanks, OZ

Rated 4 out of 5 stars

first transfer was simple and quick but…

first transfer was simple and quick but my second is becoming a little bit more complex as it’s over 30 grand and legal and general are making it as difficult as possible more help would be great

April 20, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Andrew. We appreciate your feedback and are glad your initial transfer was simple. We're sorry your larger transfer is taking more time. We will look into how we can offer more support. Thanks, OZ

Rated 5 out of 5 stars

Nest made it so simple to consolidate…

Nest made it so simple to consolidate all my pensions into one place and after years of putting it off, everything was sorted in just few days. I love how the online account is easy to navigate and access information.

April 10, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi. We're happy to hear that consolidating your pensions with us was straightforward and efficient. We're also glad you find our online account easy to navigate and access. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

was nice and simple

was nice and simple - just hope it pays off when It comes to actully retiring.

April 1, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Adrian,

We support 1 in 3 workers in the UK, including you, who’re saving for later in life. We know you’re counting on us to watch out for you.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

It was surprisingly easy to transfer my…

It was surprisingly easy to transfer my pension over.

March 1, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Misslew,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 3 out of 5 stars

Couldn't complete it without a wet…

Couldn't complete it without a wet signiture so needed to be posted back delaying the transfer but everything else was good.

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gareth. We appreciate your feedback and are sorry the signature requirement delayed your transfer. We try to make transferring pensions as simple as possible. That said, we can’t skip any checks that are required under the anti-scam regulations that came into force in 2021. We'll review the process to see how we can improve. Thanks, OZ

Rated 5 out of 5 stars

Very easy and quick

Very easy and quick

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Really easy transfer

Really easy transfer, kept informed throughout, highly recommended

April 1, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Michelle,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Transferring my other pension with Nest…

Transferring my other pension with Nest was hassle free and easy,even i managed to do it,when its normally my husband who does these things for me.

May 5, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nicola,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Everything was very good

Everything was very good , transaction was quickly, good job

March 18, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Milan. We are pleased that you had a good experience and that the transaction was quick. We appreciate your positive feedback. Thanks, OZ

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