Nest Pensions Reviews 15,360

•

4.1

Pension Fund

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Review summary

Created with AI, based on recent reviews

Looking at 4,184 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of managing their pensions, especially when transferring funds from other providers. Many appreciate the user-friendly website and the clear, jargon-free explanations provided, making it easy to track savings and contributions. The process of setting up payments and accessing information is often described as straightforward and stress-free. However, some people were dissatisfied with the service, particularly regarding payment processing and customer support. There were mentions of delayed payouts, unfulfilled promised callbacks, and difficulties in getting clear answers from call centers. Some customers also experienced issues with the online transfer request form and found communication from customer service to be inconsistent or unhelpful.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers report positive experiences, highlighting... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers found it very easy to transfer money... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report significant frustration,... See more

Website

Clients share ambiguous opinions on the website. Many customers praise its user-friendliness, ease of... See more

Reviews shaping this summary

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

I recently transferred a few pensions into my Nest, something I'd been wanting to do for a long time but kept putting off as I thought it would be a long and hard process. However after logging on to... See more

Company replied

Company details

Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.

Contact info

United Kingdom
nestpensions.org.uk

4.1

Great

15K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Apr 28, 2026

Excellent no hassle transfer.

April 28, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi Colin,

We’re pleased to hear how hassle free you found your transfer. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Apr 28, 2026

It’s was very good

April 28, 2026

The transfer was simple and straightforward. No complications.

April 8, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi Hugh,

We’re pleased to hear how simple and straightforward you found the transfer process. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Apr 27, 2026

Really easy to transfer my other…

Really easy to transfer my other pensions into my nest pension pot, made it really simple and easy to do.

April 27, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi Shaz,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Apr 27, 2026

Very smooth easy transfer!

I felt the transfer of my other pension pots was very easy. A very smooth, friendly, efficient service by Nest staff.

Thank you

March 10, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi Kyra,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Apr 27, 2026

The Company did what was expected to do.

March 8, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi Fernando,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Apr 27, 2026

Transfer of pension

Transfer of a pension across to Nest was very easy and done without any problems or hassles. Gave the few details that were requested and Nest did everything else that was required. Very smooth process. Highly recommended service.

April 3, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi John,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Apr 27, 2026

Very easy to request transfer and quickly executed

April 3, 2026

Reply from Nest Pensions

Apr 28, 2026

Hi there,

I am pleased to know that you found the transfer easy. This is our goal.

Thanks,
ZA, The Nest Team

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