NetBet.co.uk Reviews 

2,872
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers had a great experience with this company. Customers consistently highlight exceptional customer service and helpful staff, often described as professional, efficient, and quick to resolve issues. Many appreciate the personalized approach and swift assistance. Reviewers also enjoy the engaging website, noting its good game selection and smooth functionality. The service is generally considered reliable, with users praising fast payouts and a positive gaming experience. However, some customers noted issues with withdrawal processes, experiencing slow payouts or difficulties accessing funds. Others felt the website could be unfair, citing problems with bet settling and suspended cash-out options.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency, helpfulness,... See more

Website

People report ambiguous experiences with the website, with some new users expressing satisfaction and finding... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers reporting very fast... See more

Service

Clients share positive opinions on service, with many reviewers describing it as exceptional, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more

Company replied

Rated 4 out of 5 stars

Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more

Company replied

Rated 4 out of 5 stars

Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more

Company replied

Rated 5 out of 5 stars

It has good range of games plus its daily wheel for now, I'm sure it might be different in the future but it's really good and not only gives you spins on a good game, unlike other sites which gives y... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Lottery Vendor

About NetBet.co.uk

Written by the company

Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(2,872)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer care

Good customer care, fast withdrawal, fair games. Thanks.

April 3, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Mamruru,

We’re delighted to hear that you’re happy with our customer care, fast withdrawals, and fair gaming experience. Thank you for taking the time to share your feedback — it truly means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

This is a good casino I particularly…

This is a good casino I particularly like the selection 👌 of live casino games all good in paid in they paid out

March 30, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Philip,

We’re really pleased to hear that you’re enjoying the casino, especially the selection of live games — that’s great to know!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Very helpful and good service and an…

Very helpful and good service and an excellent casino recommendation fully

April 2, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Sarah-Jayne,

We’re delighted to hear that you found our service helpful and that you’re enjoying the casino. Your recommendation means a lot to us — thank you for taking the time to share your feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

class mate class

April 1, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Clarki,

We love the enthusiasm — thank you for the great feedback! It’s fantastic to hear you’re enjoying your experience with us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

They really do provide excellent…

They really do provide excellent support to their customers.

April 1, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Roshan,

We’re delighted to hear that you feel our support is excellent — that’s exactly what we strive for every day. Thank you for taking the time to share your feedback, it truly means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

I chatted to the help line and they…

I chatted to the help line and they were very helpful.

April 1, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Gilbert,

We’re really pleased to hear that you had a positive experience with our help line and found the support very helpful. That’s exactly what we aim to provide to all our players.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Really great advisor thanks you

Really great advisor thanks you

April 1, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Tracy,

We’re really pleased to hear that you had a great experience with our advisor. Thank you for your kind words — they’re truly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Good response time and offers

Good response time and offers

April 1, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lloyd,

We’re pleased to hear that you’re happy with both the response time and the offers available. Providing quick support and great promotions is something we always strive for, so your feedback is much appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Carl was very helpful and dealt with my…

Carl was very helpful and dealt with my issue brilliantly

March 31, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Nikki,

We’re really pleased to hear that Carl was able to help and deal with your issue so brilliantly. It’s great to know you had such a positive experience, and we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great job on your site and I hope the…

Great job on your site and I hope the poker it’s same

March 29, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Florin,

Thank you for your kind words! We’re really pleased to hear you’re enjoying the site, and we hope you have just as great an experience with our poker offering as well.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Harvey was very helpful and…

Harvey was very helpful and professional thanks mate

March 29, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Dean,

We’re really pleased to hear that Harvey was helpful and professional during your experience. It’s great to know he provided the support you needed — we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

DO NOT USE AVOID AVOID AVOID

I am absolutely outraged by the way this casino has treated me. After winning £3,200 fairly and in full compliance with your terms, my account was abruptly closed and my winnings were withheld without any valid explanation. This is completely unacceptable and raises serious concerns about your business practices.

I have kept records of all activity, correspondence, and verification steps I completed, and I am fully prepared to escalate this matter. If my winnings are not paid promptly, I will be pursuing formal complaints through gambling regulators and licensing authorities, as well as seeking legal advice to recover what is rightfully mine.

Your lack of transparency and refusal to resolve this issue leaves me with no confidence in your integrity as an operator. Players deserve to be treated fairly, not have their accounts shut down the moment they win.

I strongly advise others to avoid this casino unless they are willing to risk having their funds withheld. I will not let this go quietly, and I intend to make sure this situation is brought to the attention of the appropriate authorities.

March 27, 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Isabel,

We’re very sorry to read your feedback and to hear that you’ve been left with this impression. We understand how concerning this situation must feel, especially when it involves withdrawals.

Please be assured that funds are never withheld without a valid reason. In some cases, actions such as account closure or withholding of funds may occur if there are concerns identified during our checks — for example, the use of third-party payment methods or other issues related to the account, resulting in non-compliance with our terms and conditions.

We would genuinely like the opportunity to review your case in detail and provide you with a clear explanation, so we encourage you to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

I messed up but Carl soon sorted it out…

I messed up but Carl soon sorted it out for me

March 27, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Helen,

We’re really pleased to hear that everything was quickly sorted out for you. Mistakes can happen, but it’s great to know Carl was able to step in and help resolve things smoothly. We’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great service very polite and helpful

Great service very polite and helpful

March 26, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Rebecca,

We’re really pleased to hear that you found the service great, polite, and helpful.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great help from the staff

Great help from the staff. Made a mistake when placing my bet and still credited me my free bets.

March 26, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Marc,

We’re really pleased to hear that our team was able to help and resolve the situation for you. Mistakes can happen, so it’s great to know everything was sorted and that you received your free bets.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

worst site and loots money

worst site and loots money. please avoid playing in this, all the games are rigged.

March 25, 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Naga,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.

We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.

We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.

Thank you again for your time, and we hope to welcome you back soon.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Because I was insure how the promotion…

Because I was insure how the promotion worked I thought I had lost my free spins but they were extremely helpful and resolved the matter quickly and very efficiently really good

March 24, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Michael,

We’re really pleased to hear that our team was able to clear things up for you and resolve the situation quickly.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

good help

speedy and friendly help on the chat, cheers harvey.

March 21, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Rjel,

We’re really glad to hear you received speedy and friendly help from Harvey. It’s great to know he made such a positive impression — we’ll be sure to pass your kind words on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Very helpful support when I…

Very helpful support when I accidentally clicked the wrong option!

March 21, 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Anon,

We’re really pleased to hear that our support team was able to help when you accidentally selected the wrong option. It’s great to know everything was resolved smoothly for you.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Probably one of the worse sites iv…

Probably one of the worse sites iv played on , unfortunately I know people cant win all the time but iv actually never won once on any of there games over the space of a year I come on here and play a little thinking I may get lucky or the return rate might pay somthing back , today alone I have lost £100 pounds on there top winning games. With only 20p wins back on a 50p stake

Not worth it save your money.

March 20, 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Jayden,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.

We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.

We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.

Thank you again for your time, and we hope to welcome you back soon.

Best regards,
The NetBet Team

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