I always love the boat so relaxing with a charming Italian crew. If I had to suggest an improvement it would be about disembarking which could do with more supervision. Many passengers don’t seem to u... See more
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There was a problem with the boat and the trip was canceled . Not NetFerry’s fault but your customer care in rebooking was terrible. Because Net Ferry was acting agent for DFDS /TT it is the res... See more
I tried to book a ferry from Caen (F) to Portsmouth (UK). I tried 5 different booking sites, which all had some problems, such as saying "there are no sailings available on your dates". NetFerry.com... See more
It’s an useful website to compare the deals for the ferries Other than that there’s no much to say when the booking process go smooth. You should check the reviews when there are problems to see if... See more
Company details
Written by the company
NetFerry è un’agenzia di viaggi online (OTA) e un centro prenotazioni specializzato nella comparazione e vendita di biglietti per traghetti. Operativa dal 2005 e con sede a Brindisi, la società svolge il ruolo di intermediario indipendente tra passeggeri, agenzie di viaggio, aziende e un ampio network di compagnie di navigazione nazionali e internazionali, fornendo un servizio strutturato per la mobilità via mare. Attraverso il portale netferry.com, gli utenti possono ricercare, confrontare e prenotare collegamenti marittimi in numerosi contesti geografici. Il sistema integra circa 3.000 rotte, oltre 400 porti e più di 100 compagnie di navigazione in 42 Paesi, con una copertura che comprende, tra gli altri, Italia, Grecia, Croazia, Albania, Spagna, Francia, Malta, Tunisia, Marocco, Algeria, Regno Unito e Irlanda, oltre a destinazioni insulari quali Sardegna, Sicilia, Baleari e altri arcipelaghi. NetFerry non è una compagnia di navigazione e non gestisce direttamente le navi: la sua attività consiste nel mettere a disposizione una piattaforma tecnologica che consente di confrontare orari, tariffe, operatori e soluzioni di sistemazione a bordo, facilitando la scelta della soluzione più idonea alle esigenze di viaggio del cliente. L’azienda pone particolare attenzione alla trasparenza delle informazioni, alla sicurezza dei pagamenti online e alla qualità dell’assistenza clienti, erogata prima e dopo la prenotazione. La missione di NetFerry è contribuire allo sviluppo di una biglietteria marittima online accessibile, affidabile e orientata a un pubblico internazionale, con l’obiettivo di consolidarsi come punto di riferimento globale per la prenotazione di traghetti su internet.
Il tuo viaggio via mare, senza pensieri
Written by the company
- Ci prendiamo cura di ogni passeggero come se fosse un nostro ospite
- In NetFerry ci impegniamo a trattare ogni cliente come noi vorremmo essere trattati: con rispetto, cura e gentilezza. Ascoltiamo le esigenze di chi viaggia, offriamo informazioni chiare e trasparenti e facciamo del nostro meglio per trovare la soluzione più adatta a ogni situazione. Dal primo contatto all’imbarco, il nostro obiettivo è far sentire ogni persona seguita, accolta e mai lasciata sola.
- Da anni aiutiamo i viaggiatori a scegliere il traghetto giusto
- NetFerry nasce per rendere la prenotazione dei traghetti più semplice, chiara e sicura. Mettiamo a disposizione l’esperienza maturata in anni di lavoro nel settore marittimo, unita a una tecnologia affidabile e a un servizio clienti attento. Ci impegniamo a offrire informazioni trasparenti, soluzioni di viaggio aggiornate e supporto concreto quando serve, così che ogni passeggero possa contare su un punto di riferimento unico prima e dopo la prenotazione.
- Siamo al tuo fianco, online e con persone vere pronte ad aiutarti
- Con NetFerry puoi prenotare traghetti in decine di Paesi, ma il nostro modo di lavorare resta sempre lo stesso: metterti al centro. Dietro al sito ci sono persone che ascoltano, rispondono e cercano soluzioni, con cortesia e attenzione. Ci impegniamo a seguirti passo dopo passo, a spiegare con chiarezza condizioni e opzioni disponibili e a trattare ogni richiesta con la stessa serietà con cui vorremmo fosse gestito il nostro viaggio.
La tua prenotazione in buone mani
Trasparenza, pagamenti sicuri e assistenza reale prima e dopo la partenza.
Con NetFerry ti garantiamo che ogni prenotazione viene gestita con la massima attenzione e professionalità. Mostriamo in modo chiaro tariffe, costi e condizioni di viaggio, senza costi nascosti, utilizzando esclusivamente compagnie di navigazione ufficiali e partner selezionati. I pagamenti vengono processati tramite canali sicuri e ci impegniamo a tutelare i tuoi dati personali nel rispetto della normativa vigente.
Se qualcosa cambia – orari modificati, necessità di variazioni o dubbi sull’imbarco – il nostro Servizio Clienti è a disposizione per aiutarti a trovare la soluzione più adeguata nel rispetto delle regole delle compagnie. La nostra garanzia è semplice: trattare il tuo viaggio come se fosse il nostro, con correttezza, chiarezza e impegno concreto a starti accanto dall’acquisto del biglietto fino al momento in cui sali a bordo.
Contact info
Corso Garibaldi 112, 72100, Brindisi, Italy
- 00390831564257
- info@netferry.com
- netferry.com
Scopri le migliori offerte traghetti
4.5
Excellent
11K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Found what we needed
Found what we needed, was easy to book. There were availabilities for a car, that other sites did not have.
Tried to do a multiple booking for Island hopping but could not work it out. Booked them all individually with no issues.
July 18, 2025
Why have I been charged with 73 euros…
Why have I been charged with 73 euros ,when the tickets one way for two adults and one car is only 58 euros?
July 17, 2025
Reply from NetFerry.com
Dear Customer,
thank you for your message.
We’re sorry to hear about your disappointment and would like to clarify the difference in price. The total amount of €73 includes ticket issuance fees, which cover service, support, and administrative costs associated with managing your booking through our platform.
These fees are always clearly displayed during the quote and checkout process to ensure full transparency.
If you have any further questions, please don’t hesitate to contact us. We hope to assist you again in the future with an even better experience.
Best regards,
The NetFerry Team
Good easy to understand website
July 16, 2025
Avoid at all costs
Avoid at all costs. Netferry cancelled our journey just four days before departure and only issued a partial refund, citing “terms and conditions” — specifically that booking fees and insurance fees are always non-refundable. There was no apology, no empathy, and absolutely no basic customer service, despite the significant inconvenience and additional costs this caused us.
July 5, 2025
Unprompted review
Reply from NetFerry.com
Dear Julia,
We’re sorry to hear about your recent experience. Please allow us to clarify that NetFerry is an online ferry booking platform, not a ferry operator. We do not operate the ferry routes ourselves, but instead facilitate ticket purchases on behalf of the ferry companies.
The cancellation of your trip just days before departure was a decision made by the ferry operator, who holds full responsibility for such service disruptions. As intermediaries, we promptly informed you of the cancellation and initiated the refund process in accordance with the operator’s terms and conditions.
We understand the inconvenience this may have caused. However, the non-refundable items (such as booking fees and Travel Guard) are clearly outlined during the booking process and cover services that were already rendered.
We strive every day to provide a transparent and reliable service and are always available to assist in situations like these—within the limits set by the ferry operators' policies.
Should you need further assistance or clarification, please don’t hesitate to reach out.
Kind regards,
The NetFerry Team
As a resident in scisily i did not see…
As a resident in scisily i did not see that i received the normal resident discount on my fare?
July 11, 2025
Very helpful and responsive.
July 10, 2025
Easy To Use
They made the reservation site so easy to navigate and find exactly what I wanted. Also, I thought I had purchased a ferry ride but didn't receive a confirmation, so I emailed them and they wrote right back to say there was no reservation listed in my name. So I booked right away and received an email confirmation almost immediately!
July 7, 2025
I recommend using this site for booking travel tickets.
We made travel reservations very quickly and easily. The website is very easy for anyone who wants to book online.
July 7, 2025
It was really easy to book the…
It was really easy to book the trip,only thing that I was missing is explanation for cabins I didn't understand what each type of cabin offer
July 6, 2025
I asked for refund
I asked for refund , cause itinerary changed
Also I paid extra money for refund
But the co say no fund
July 2, 2025
Everything was great .
Everything was great .
But ....I think my bank didn't help the monies transfer.
Had to ring and go through details .
But the on line booking App is lovely and simple
July 6, 2025
Impossible to download the inbound tickets
Hi! It was impossible to download the e-tickets for the inbound leg. Tried several times.
July 5, 2025
Reply from NetFerry.com
Dear Customer,
Thank you for your feedback. We're sorry to hear you had trouble downloading your e-tickets for the inbound leg of your journey.
Please note that the ticket download service is managed directly by the ferry operator, not by NetFerry. As such, we unfortunately have no control over the technical availability of their systems.
If you're still experiencing issues, please don’t hesitate to contact our customer support team — we’ll be happy to assist you in retrieving your tickets as quickly as possible.
Kind regards,
The NetFerry Team
little bit too long proces of purchase
little bit too long proces of purchase, otherwise simple
July 4, 2025
Quick and user-friendly booking
Quick and user-friendly booking
It was easy to enter the departure and destination, then the number of passengers, and finally the car type including height and length. Clear and efficient process – just the way it should be!
June 30, 2025
We are very disappointed
We are very disappointed. Booked a trip from Kiel to Oslo, including breakfast and dinner. Received proper confirmation of this. When scanning the ticket at the restaurant, it turned out that this was not booked by Netferry at all. According to Colorline staff, this seems to happen much more often. So we had to pay for our meals again. Now we just have to wait and see if we get a refund... the trip itself was fantastic. Pay attention!!!
June 9, 2025
Reply from NetFerry.com
Dear Customer,
We’re sorry for the inconvenience you experienced during your trip, particularly regarding the meals you had booked in advance.
We have already reported this issue to the ferry operator, as it appears to be related to a technical anomaly in their booking system. They are currently working to identify and resolve the problem to prevent it from happening again.
Thank you again for bringing this to our attention.
Kind regards,
The NetFerry Team
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