NetFloristReviews 

4,496
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering, prompt communication, and timely delivery of personalized gifts. Many appreciate the beautiful and fresh products, especially flowers, and the thoughtful packaging that enhances the gift-giving experience. Reviewers often express satisfaction with the quick and efficient process, making it simple to send gifts to loved ones. However, some people were dissatisfied with delivery issues, including late arrivals, incorrect addresses, or items not being delivered as promised. There were also instances where product descriptions did not match the received items, such as advertised contents or embroidery details. A few customers noted concerns about the quality of some products, like flowers arriving limp or without flower food.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its efficiency and timeliness,... See more

Product

People report ambiguous experiences with product quality and presentation. Many customers express... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences, praising... See more

Service

Users describe positive interactions with service, highlighting its speed, reliability, and professionalism.... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love sentimental gifts and the fact that you have personalized gifts makes my life easy. Thank you for fast delivery, I am sure that my friend will enjoy her birthday gift.

Rated 5 out of 5 stars

Excellent prompt, service! The flowers are always fresh en the recipient said they smelled so nice. Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the... See more

Rated 5 out of 5 stars

I love this, I love the experience it takes away the stress . The order everything is there. The service is amazing I also like the payment options. The delivery service is quick understanding the sta... See more

Rated 5 out of 5 stars

A wonderful experience as always. If I could give more than 5 stars I would. Even though it was Easter weekend the order process was a breeze. The flowers are breathtaking, absolutely beautiful. Thank... See more


Company details

  1. Gift Shop

Written by the company

NetFlorist is South Africa's leading online flower and gift delivery site.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,496)

2,003 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such excellent service Netflorist 🥰

Such excellent service Netflorist, thank you. The driver was not able to deliver the gift as the recipient was not responding. There was proper communication and rescheduling of delivery to the following day which went smoothly. Thank you very much. Looking forward to spoiling someone else soon 🥰

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Important birthday for my mommy 79th

Considering I only placed my order this morning and my mom got her delivery same day…days it all. The happiness she displayed over her surprise delivery is enough! An absolute pleasure ordering and being kept updated on the status of my order. What a pleasure. Thank you 🫶🏻

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with my recent…

I had a great experience with my recent order. The ordering process was quick and easy, and my package arrived on time in excellent condition. The product matched the description perfectly and met my expectations in terms of quality. Overall, I’m very satisfied with my purchase and would definitely recommend this store to others. I’ll happily shop here again.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Biltong & Lindt Chocolate…

I ordered the Biltong & Lindt Chocolate Box for a supplier who had recently lost his father, and NetFlorist truly delivered beyond expectations. The hamper was beautifully presented, with premium biltong and Lindt chocolates that struck the perfect balance of comfort and indulgence. The packaging was elegant and respectful, making it suitable for such a sensitive occasion. Ordering was simple, delivery was on time, and the quality was outstanding. NetFlorist helped me send a thoughtful gesture that carried both warmth and professionalism — exactly what I needed. Highly recommended for meaningful gifting.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality service

Excellent prompt, service!
The flowers are always fresh en the recipient said they smelled so nice.
Love the friendly , quirky e-mails. No need to wonder when the flowers will be delivered, ad the communication is great.
Thanks for the great service.

July 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look