Netfly TV Reviews 197

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the service to be good, with many appreciating the selection of movies and the quality of the picture. Some users have found the user experience and user interface to be friendly and visually appealing, and many describe the service as stable and reliable. However, some people were dissatisfied with the customer service, reporting slow response times or a complete lack of replies to their inquiries. There are also frequent mentions of buffering issues, channels not working, or content being in the wrong language. A few other people also felt that the movie and TV series selection could be improved, and some experienced problems with the website and product functionality.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers report significant dissatisfaction, citing... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the ease of use, great channels... See more

Product

Users describe ambiguous interactions with the product. Some consumers praise the great variety and good... See more

Website

People report ambiguous experiences with the website. While some customers praise the good UX/UI, finding it... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report that support is... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good selection of channels. Most work well, but quite a few buffer - especially the higher definition ones. Can't be my end as I have 1Gb download speeds. Movie/tv series selection is iffy though - th... See more

Rated 3 out of 5 stars

Have been using the sub for about a year now , was very good up until the last few months . Many of the Canadian local channels don't work . The service is beginning to buffer and skip more then... See more

Rated 3 out of 5 stars

I like all the various channels but they buffer a lot & some shows are in Spanish and I’m not watching a Spanish show. Example I’ll turn to SyFy and it’s in Spanish not English.

Rated 3 out of 5 stars

Over the last 6 months their support have not been responsive. Live canadian stations that i watch have freeze frames while audio continues. Also constant buffering.


Company details

  1. TV store

Written by the company

Netflytv.com offers a premier streaming experience with a vast selection of high-quality channels and on-demand content. Enjoy seamless streaming in 4K, FHD, and UHD without the hassle of buffering or freezing. Accessible on various devices, their service ensures reliability and convenience. With attentive customer support and a 30-day money-back guarantee, Netflytv.com aims to deliver a top-notch entertainment solution tailored to your preferences.


Contact info

3.4

Average

TrustScore 3.5 out of 5

197 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Buffering a problem

Buffering a problem

November 14, 2024
Netfly TV logo

Reply from Netfly TV

Thank you for sharing your experience! 🙏 Buffering issues are usually related to the speed or stability of your internet connection or the app being used. To improve performance, we recommend ensuring you have a stable, high-speed internet connection and trying different apps, as some are more optimized than others.

If the issue persists, please don’t hesitate to contact our support team—we’ll be happy to assist you further! 💬

Rated 4 out of 5 stars

i have been using netfly for more than…

i have been using netfly for more than 2 years overall it is good but i am expecting improvement in certain areas. Choice of Chanels is great. But buffering is a big problem. Also certain chanels do not work.
when it comes to picture quality it is not great compared to Sky Q box. So please improve the picture quality.

October 18, 2024
Rated 1 out of 5 stars

Refused to refund!

I subscribe a year plan yesterday and start not working today, contacted cs, she teached me few methods, still not working, so annoying and I wanna cancel the service as I saw there are 30days guaranteed money back, but she said "You can claim your refund witting the guaranteed period available on each subscription. To get your refund you need to contact us here and provide us a good reason to get it. We may refuse to proceed for a refund if we judge that we can fix the issue for you. Excluded from refunds:
Missing channel - HD & 4K quality
Temporarily buffering
Temporarily not working channels
EPG missing/ wrong
Not able to set up our services
ISP blocking
No reason provided
Slow internet speed"
Now I can't watch anything but still
Not refund to me!!
Cs didn't answer anything now!
Don't use it!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

I love ❤️ your service

I love ❤️ your service

May 29, 2024
Netfly TV logo

Reply from Netfly TV

Thank you! ❤️ We’re thrilled you love our service. If you need anything, feel free to reach out.

Rated 4 out of 5 stars

ABIT round the houses when it comes to…

ABIT round the houses when it comes to renewal.should be a link on the app.

June 4, 2024
Netfly TV logo

Reply from Netfly TV

Thank you for your feedback. You can renew your subscription easily by logging into your account here: https://netflytv.com/login. Simply choose the subscription you want to renew and click the "Renew" button.

Rated 1 out of 5 stars

Took service out on a trial

Took service out on a trial, they took my money but never received any information to use the service

May 25, 2024
Unprompted review
Netfly TV logo

Reply from Netfly TV

Thank you for your feedback. We apologize for the inconvenience you experienced during your trial with us.

It appears there may have been an error, possibly related to the email address provided. To resolve this promptly, please contact our customer support team via live chat on our website at NetFlyTV.com.

We are committed to ensuring you receive the full benefits of your trial or, if preferred, a complete refund.

Thank you for your understanding and patience.

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