Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
Company replied
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experience using Netgem and its…
Amazing experience using Netgem and its services. They always deliver the best and always in the front to help their customers. Definitely recommend using their product and services.
March 20, 2023
Unprompted review
Reply from Netgem TV
Hi Shubham Raj Heerekar Choudaji,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
The best I have ever used-
Netgem TV is a superb service that offers a great selection of content that is equivalent to that provided by well-known brands in the sector. What's even better is that it costs far less than I used to pay, which is an improvement. The user interface is straightforward and uncomplicated, making it simple to use and navigate. Netgem TV is a fantastic deal overall, and I heartily suggest it to anyone looking for high-quality streaming services.
February 10, 2023
Unprompted review
Reply from Netgem TV
Hi Prajwal Thakre,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Great customer service
I've been using it for a few years and have suggested it to others because of their excellent customer service. Absolutely worth the cost...
March 20, 2023
Unprompted review
Reply from Netgem TV
Hi Rahul Khamankar,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Reply from Netgem TV
Hi Neha Haris,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Excellent service and budget friendly
March 19, 2023
Unprompted review
Reply from Netgem TV
Hi mayank kalbande,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
cheaper compare to others!!
cheaper compare to others!!
Absolutely quick service and value for money. I am really happy.
March 14, 2023
Unprompted review
Reply from Netgem TV
Hi Nagarjuna Korra,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Very good service!
Very good service!
I am really pleased with the initial setup service provided by Netgem!! Definitely recommended!!
March 9, 2023
Unprompted review
Reply from Netgem TV
Hi Mallikarjun,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Reply from Netgem TV
Hi Melissa kamini,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Reply from Netgem TV
Hi Shubham Kasar,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Thanks Netgem!
Got referred from a friend to sign up for Netgem as there are loads of sports channels I can watch for free. I didn't want a costly service as I don't watch TV much so this little box is perfect. Simple app store download too so so now I can take my channels with me!
March 16, 2023
Unprompted review
Reply from Netgem TV
Hi kahraman bacakoglu,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
How easy it was to start using once l…
How easy it was to start using once l received it. Its also alot cheaper than other companies
March 14, 2023
Unprompted review
Reply from Netgem TV
Hi Mrs K Greenidge,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
The service provided was outstanding
The service provided was outstanding, particularly with the initial setup assistance. I have noticed a significant improvement in the interface since I began using the service. I am impressed with the number of channels included in the service as well as all the number of apps. The design of the box is also really nice and fits any room. Would definitely recommend.
March 14, 2023
Unprompted review
Reply from Netgem TV
Hi YE,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Netgem is simply amazing
I signed up to Netgem as I was advised I could use my Prime account for videos via the box rather than on my phone. Little did I know for a tenner a month I would get so many amazing channels. I absolutely love rugby and Netgem has The Rugby Network channel which I can also watch via their app! Incredible!!
March 8, 2023
Unprompted review
Reply from Netgem TV
Hi Jack Keylock,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Netgem TV is an exceptional service…
Netgem TV is an exceptional service that delivers a remarkable range of content that is comparable to those offered by big names in the industry. What's even better is that it comes at a much more affordable price point compared to what I used to pay before. The user interface is designed with simplicity and clarity in mind, making it easy to navigate and use. Overall, I find Netgem TV to be an excellent value for money and highly recommend it to anyone looking for quality streaming services.
March 1, 2023
Unprompted review
Reply from Netgem TV
Hi Christiane Ely,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
I have used netgem for a few years and…
I have used netgem for a few years and the remote was slowly getting worse until I.couldn't switch the tv box on. I messaged netgem about it and after a few emails back and forth ( netgem were assertaining the problem) I received an email to say that a new remote was in the post. It arrived the day after I was told that they were replacing it which surprised me knowing how slow the post is sometimes. The whole thing from me reporting the fault to receiving a replacement was only a couple of days !
February 8, 2023
Unprompted review
Reply from Netgem TV
Hi CustomerStan,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
I like the menu to navigate through all…
I like the menu to navigate through all the channels and the apps. They also keep adding channels all the time, so plenty of choice and it costs nothing.
February 17, 2023
Unprompted review
Reply from Netgem TV
Hi Frank,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Reply from Netgem TV
Hi Lyn Llewellyn,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Love the variety! Everything in one place, something for every mood and occasion 😊
I really like streaming, there’s lots of choice in one place, iPlayer, ITVX (loads of good, new stuff), fantastic quality!! There’s also lots of things that are much harder to find. When I don’t know what to watch, I flick to WeDo movies or one of the arts channels and completely relax! It has a massive selection. That’s why the film channel is my go to for relaxing.
I like a bit of the footy as well and I’m impressed at the variety of sports! You can get lost in the variety. It’s great 😊
January 16, 2023
Unprompted review
Reply from Netgem TV
Hi Janine,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
Would highly, highly recommend!!
A brilliant service, that should be everyone’s number 1 choice. The selection of TV channels on offer is varied and second to none. The games are a welcome bonus! Would highly, highly recommend!!
January 29, 2023
Unprompted review
Reply from Netgem TV
Hi George,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
I have recently stopped my Sky TV…
I have recently stopped my Sky TV subscriptions as wasn't getting the benefit for the monthly cost. I just watch TV differently nowadays and wanted live TV and on demand apps. The way I can control the Netgem box with my mobile is really useful. I think the way the menu is displayed is really user friendly and really love the seasonal recommendations all in one place. For the price it packs a massive punch. Plus the box is small and streamline and is subtle!
January 25, 2023
Unprompted review
Reply from Netgem TV
Hi Zoe,
Thank you for reviewing our service.
We hope that you continue to enjoy Netgem TV. If you ever have any questions or require assistance, please feel free to contact our customer support team.
Best regards,
Netgem TV Support
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