No product, no service, no refund
1 Star
I would strongly recommend avoiding NetherVibe.
I placed an order for around $80, and the experience has been nothing but frustration from start to finish.
My package was initially tracking normally through New Jersey, then was inexplicably routed to Arizona—even though I'm in Ohio—where it sat without movement for roughly 10 days. After that, I contacted customer service to find out what was going on. I received no response whatsoever.
A few days later, I got a text message from a NetherVibe representative trying to sell me additional products. Ironically, that was the first actual communication I'd received from the company. I replied, asking why I would buy anything else from a company that couldn't even respond to a customer service inquiry about an $80 order that I still hadn't received. The representative said they would forward my concerns to the appropriate team.
Nothing happened.
I sent another email. Still no response.
Then things got even stranger. When I checked the tracking again, the entire tracking history had somehow changed. Instead of showing the package stuck in Arizona, it now claimed it had been delivered over a week earlier by a courier called WanB Express, supposedly "at the mailbox."
It absolutely was not delivered.
I've lived here long enough to know missing deliveries are extremely rare. In fact, neighbors have previously brought me packages that were accidentally left at the wrong apartment, so theft is not an ongoing issue. As far as I'm concerned, the package never arrived.
To make matters worse, WanB Express appears to have no meaningful customer support, and their reputation online is poor. NetherVibe, meanwhile, has continued to ignore every email I've sent.
So at the end of this experience, I'm out $80, I have no product, no refund, no replacement, and essentially no customer service.
Mistakes happen with shipping. Ignoring customers after they report those mistakes is a choice. That's why I'm leaving this review.