NetReputationReviews 

394
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and genuine care, often describing them as highly skilled and dedicated to delivering results. The service provided is frequently highlighted as excellent, with many appreciating the personalized attention, empathy, and effective solutions offered. Reviewers are particularly impressed with the quick response times and the smooth, reassuring user experience, which made navigating difficult situations much easier. However, some people mentioned issues with a lack of updates and feedback after payment, feeling ghosted and experiencing a lack of follow-through on promises. A few other people also felt that the service did not align with what was promised, particularly regarding content creation and access credentials, leading to disappointment and a sense of being dismissed when raising concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the seamless and effective work provided.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers mention positive feedback about response times, with many customers highlighting the promptness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultation with Jeffrey Ryals was phenomenal, and I don’t use that word lightly. With my background in sales, I can spot a snake oil salesman a mile away. Jeffrey operated with integrity, respond... See more

Company replied

Rated 5 out of 5 stars

This company is the real deal and I'm so glad I found them. I interviewed a few companies before choosing them. Their customer satisfaction ratings are high for good reason. They are easy to reach... See more

Company replied

Rated 5 out of 5 stars

I worked with Trey at Net Reputation during a really difficult time in my life, and he truly went above and beyond. His response time was impeccable—every single time, which made a huge difference whe... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Net Reputation. They handled everything with professionalism, expertise, and integrity. They definitely deliver what is promised. A special shoutout to Trey for answ... See more

Company replied


Company details

  1. Public Relations Firm
  2. Media Company

Written by the company

NetReputation is a trusted leader in online reputation management, helping individuals and businesses protect and enhance their online presence. Through cutting-edge strategies and tailored solutions, they deliver services that remove harmful content, mitigate risks, and build a positive digital image. With a client-first approach, NetReputation focuses on integrity, professionalism, and results, simplifying the process with a single point of contact for all reputation needs. Backed by industry experts, innovative technologies, and a commitment to excellence, they ensure clients achieve peace of mind and thrive online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(394)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Honest

Team was professional and honest with expectations.

December 26, 2024
NetReputation logo

Reply from NetReputation

Thank you, Rich! Our team works hard to stay transparent and professional every step of the way. We truly appreciate your feedback and are here whenever you need us.

Rated 5 out of 5 stars

5 Stars All Around

Kevin Hearn was excellent on the client service side, got things moving very efficiently and effectively. Steve Cook was also excellent on the execution side, executed the project well in a timely manner with great communication along the way

December 20, 2024
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! It’s great to hear how Kevin and Steve contributed to making your project a success. Let us know if there’s anything else we can assist you with!

Rated 5 out of 5 stars

Great Service

Net Reputation helped me manage through the fake or wrong reviews that were being posted. The team was very efficient on removing the negative review. I recommend their service if you need assistance with your online appearance.

December 12, 2024
NetReputation logo

Reply from NetReputation

Thank you, Rachel! We’re so glad we could help you with those reviews. If you ever need support again, don’t hesitate to reach out anytime!

Rated 5 out of 5 stars

These guys are sophisticated

These guys are sophisticated, relentless, tailor their solutions very quickly, know how to improvise and always available when we need them. Hayden led our efforts and has done a solid job. Have referred him and team and couple of times .. he was referred to me by a close friend and company principle

November 11, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for the thoughtful review, Shawn! We're happy Hayden and the team could support you. Your referrals mean a lot, and we appreciate your trust. We're here whenever you need us!

Rated 5 out of 5 stars

NetReputation answered my questions

NetReputation answered my questions, listened to my concerns and was able to take care of a false review on our business website in a matter of days. Highly recommend this service to anyone and any business!

October 22, 2024
NetReputation logo

Reply from NetReputation

Thank you for your review, Jessica! We're glad we could help you resolve the false review quickly. If you need any further assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

This company does an outstanding job…

This company does an outstanding job and is the real deal. Seamless and professional service every time!

October 26, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Ken! Glad we could provide the service you expected. Here whenever you need us!

Rated 5 out of 5 stars

Excellent experience working with Danny…

Excellent experience working with Danny & the team at NetReputation. They took the time to understand my needs & what I required & then they built me a custom plan that satisfied my objectives. Working with this team going on 3-4 years now , would highly recommend.

October 23, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for your feedback and for trusting us over the years! It’s been a pleasure working with you, and we’re grateful for the recommendation – it truly makes a difference!

Rated 5 out of 5 stars

Hayden and RL are awesome

Hayden and RL are awesome. I had some very serious issue with my search results that needed attention. I am 3 months into a 12 month contract and they have been amazing to work with and the results have far exceeded my expectations for only being 3 months in. I would highly recommend this company and Hayden and RL to anyone looking to clean up their online reputation.

October 18, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

We appreciate you taking the time to share your experience, Craig! We're happy that you’re already seeing solid results, and we’ll keep working to make sure it only gets better from here!

Rated 5 out of 5 stars

Very easy to work with and quick…

Very easy to work with and quick responses to questions! Thank you so much! We are so glad we found you all!

October 9, 2024
NetReputation logo

Reply from NetReputation

We really appreciate your review! We’re so glad you enjoyed working with us. If there’s anything else we can do for you, just let us know!

Rated 5 out of 5 stars

Simply great

October 15, 2024
NetReputation logo

Reply from NetReputation

Thank you for the great feedback, David! We're glad you had a positive experience.

Rated 5 out of 5 stars

Trusted Resource in the Field of Reputation Management

Danny Thompson has been incredibly helpful in managing SEO and boosting my online presence. His expertise in SEO strategies has provided me with ways to improve search rankings. The content he and his Team shares is always well-researched, easy to follow, and impactful. The articles have been instrumental in enhancing my reputation, delivering a noticeable increase in website traffic and engagement. Danny's commitment to offering practical advice and up to date SEO techniques sets him apart, making him a trusted resource in the field. I highly recommend NetReputation for anyone looking to improve their online visibility and image.

October 13, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you so much, Roy! We’re really glad to hear Danny and the team have improved your online presence. Your trust in us as your reputation partner means a lot; we’re always here to support you.

Rated 5 out of 5 stars

Waaaaay better than I expected

Waaaaay better than I expected.
They were so fast and efficient.
Thank you so much! Will definitely contract them again!

October 1, 2024
NetReputation logo

Reply from NetReputation

Thank you for trusting us with your project, Gabriela! We’re excited to work with you again whenever you need us!

Rated 5 out of 5 stars

Cleaned up negative appearances - Quick Turnaround!

John B. and team did an awesome job of hearing the request, being timely, and delivering exceptional results. They were extremely responsive during a difficult time and stayed patient. Would 100% refer anyone to their services. 10/10

August 21, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for the great review! We’re happy to hear that John and the team were able to help you through a tough time. It’s great to know you were pleased with the results, and we truly appreciate the referral.

Rated 5 out of 5 stars

Great firm, outstanding results

Deeply grateful for the recommendation to use this firm for help. They are amazing! They explained their services in detail and began work immediately to restore my online profile. Their teamwork is fantastic, customer service is outstanding and best of all they get the results they pledge to achieve. Wonderful representatives too -- understanding, patient and trustworthy. Could not be better.

September 1, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience! It’s wonderful to hear our team made you feel understood and delivered the results you were looking for. We’re grateful for your trust in us.

Rated 5 out of 5 stars

This team is incredible

This team is incredible. Cannot recommend more highly!

September 20, 2024
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Philip! We're really happy to hear that. Don’t hesitate to reach out if you need anything!

Rated 5 out of 5 stars

Our new strategist Andrew was amazing

Our new strategist Andrew was amazing. Not only did he recognize the issue at hand he responded quickly. There was follow up and availability that we really needed at this time in our journey. We couldn’t be happier due to Andrew at this point. There were some lapses along the way but we gave 5 stars because of our new strategist. Thank you Andrew for your professionalism, kindness and commitment to this campaign!

September 13, 2024
NetReputation logo

Reply from NetReputation

Thank you, Marie! We're so glad Andrew made a positive impact, and we appreciate your patience along the way. Your feedback means a lot to our team, and we’re excited to continue supporting your campaign with the same level of care. Thanks again for trusting us!

Rated 5 out of 5 stars

Quick removal of 1-star ratings from bots

We had several negative Google Reviews that were clearly not written by real people. Google failed to remove these when we flagged them, but NetReputation did so in a matter of a few days.

September 11, 2024
NetReputation logo

Reply from NetReputation

Thank you for the feedback, Mark! We’re really happy we could help you sort out the review issues quickly. If you need anything else, don’t hesitate to reach out—we’re always here to assist!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look