W&T Nettleton Reviews 

304
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, patient, and knowledgeable, ensuring that every visitor receives personalized guidance without feeling rushed. Consumers also appreciate the relaxed shopping atmosphere, noting that staff members allow them to browse freely at their own leisure without any annoying sales pressure. People often mention the impressive range of quality furniture, beds, and carpets, making it easy to find ideal items for their homes. Many repeat buyers emphasize that the after-sales service and delivery teams are equally reliable and professional.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their warm, welcoming, and... See more

Product

Customers consistently note positive experiences with product, highlighting the fabulous choice of quality... See more

Service

Clients share deep satisfaction regarding the outstanding service, frequently highlighting knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a relaxed atmosphere and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(304)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Danny was a pleasure to deal with such…

Danny was a pleasure to deal with such a pleasant and helpful person. Very professional and happy to help.

Really happy with the quality and prices of the items we have purchased.

Will be back for living room items later this year.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service.

In an ever increasing stressful, and sales orientated world, it was a pleasure to experience a real old fashioned company with old fashioned values of patience , politeness, and trust.
We wanted a new dining table and chairs, and Julie our sales assistant looked after us impeccably.
We picked a dining set, but unfortunately the table was too wide, but we wanted the chairs.
We were unsure if they would fit our existing table. Without hesitation Julie suggested that we take two of the chairs home to see if they fitted !
Now that is customer service, with a smile.
Order placed for six chairs.
Thank you Julie and Nettletons.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Symone has been exceptional in helping…

Symone has been exceptional in helping me pick my new sofas and gave me great ideas based upon what I looking for. I have come away with two fabulous sofa's 👌

I cannot thank Symone enough and she is a credit to W&T Nettletons

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Wide choice of furniture, well laid out.
Staff were very attentive without being overbearing.
Andy in particular who we dealt with was very knowledgeable, professional and helpful.
We will certainly recommend W & T Nettleton to all our friends.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely place to shop

I love this company. The staff are polite, caring & customer focused; nothing is too much trouble. I have always been delighted with the items I have bought from them & the prices are very competitive
They have always kept me updated on the progress of my order & the delivery team are great as well.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed shopping here.

I'm a returning customer to this store and can't praise them enough.
It's a really comfortable experience when shopping here, the staff and manager are brilliant and go above and beyond (without badgering) to offer their knowledge and expertise.
Great choice, quality brands.
Whenever I'm looking for furniture this is my go to shop and highly recommend it.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The thing that made the experience first class was the staff and most of all Symone who never rushed use but was there when we needed her with great advise covering the things you really need to know when making a big investment in new furniture. we felt all stores could do with a Symone it was just first class customer service

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased two sofas

Our first ever visit and we already had an idea of what sofas we wanted and were guided by Paul B who was very informative and pointed out certain aspects. we made our choice, and can't believe it was all so efficient, very pleased.
kath and geoff

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service from Nettletons

We have recently bought a dining table and chairs, and a 2 seater sofa from Nettletons. The staff especially Andy were brilliant. Nothing was too much trouble and we were left to browse without getting the hard sell. I also dealt with Danny regarding garden furniture and again, excellent service - he rang me back not long after I called with the answer to my questions. Delivery guys amazing. Very polite, professional and friendly. 5 star service.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

New customer's experience.…

As new customers of Nettleton's we were made to feel welcome and offered advice and help in a friendly way. There was none of the usual salesroom pressure and staff were courteous and friendly. Simone and Paul were especially helpful and friendly.

The entire experience was very good and the small personal touches by Nettleton's made us very glad we choose to buy our new furniture from them.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Happy first time customers

We came into the store yesterday for the first time and were able to find, and purchase 3 sofas for our first home!! We are very pleased to get them all from the same place due to the great selection. Symone was more than helpful whilst we were at the store and we will definitely be back in the future.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Danny at Horbury was really helpful

Danny was really helpful. He took time to find out what I was looking for and did some research as the spec of my wardrobe is different to those in store. Very happy that my second Wiemann wardrobe is on its way. Good quality wardrobes built in your bedroom without fuss. Thanks Danny for keeping me in touch with the order process every step of the way.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely flawless service from…

Absolutely flawless service from beginning to end. From entering the shop to browse sofas initially, to ordering some on our second visit, to delivery today, Nettletons have been nothing but helpful and polite.

The lady who helped us in the shop (Simone) was very knowledgable and helpful, took our order, and then kept in touch about progress and a slight delay. The delivery team were brilliant too, arrived in time, installed the sofas, all good.

This is our second purchase from Nettleton’s. It’s taken a lifeline of growing up to afford this quality of furniture and customer service , but it is well worth it.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

New Sofa

We only popped in for a look around and bought a sofa. We loved the showroom & stock.
Danny was helpful, attentive and personable making the shopping experience easy and comfortable.
We have bought from Nettletons before and trust this company and have always been pleased with our purchases and the service.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. We were glad to see Paul once again, we got great service from Paul the last time and we hoped he would be there again. There was a good display of quality products and Paul took us through the options and explained the guarantees. Free delivery was very welcome, other business were asking ridiculous amounts of for delivery which put me off. We got a 2 seater G-plan sofa and was delivered without fuss.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

A new sofa was delivered today

A new sofa was delivered today, and it is fabulous!!
Satisfaction all round and very efficient. It started with Andy the salesman at the shop in Horbury where there were oddles of choice, so he was ultra helpful. Payment methods were easy and with good communication from the factory end,, the delivery drivers were punctual and polite.

March 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look