W&T Nettleton Reviews 

304
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, patient, and knowledgeable, ensuring that every visitor receives personalized guidance without feeling rushed. Consumers also appreciate the relaxed shopping atmosphere, noting that staff members allow them to browse freely at their own leisure without any annoying sales pressure. People often mention the impressive range of quality furniture, beds, and carpets, making it easy to find ideal items for their homes. Many repeat buyers emphasize that the after-sales service and delivery teams are equally reliable and professional.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their warm, welcoming, and... See more

Product

Customers consistently note positive experiences with product, highlighting the fabulous choice of quality... See more

Service

Clients share deep satisfaction regarding the outstanding service, frequently highlighting knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a relaxed atmosphere and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

304 reviews

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No recent history of asking for reviews

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5.0

All reviews

(304)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

W&T Nettleton

We phoned W&T Nettleton, Horbury Bridge to discuss a new mattress. Spoke to Symone who was very helpful listening to our requirements and discussing suitable mattresses. She was friendly yet professional and there was no hard sell.
We decided to drive over to W&T Nettleton where we said hello to Symone who gave us directions to the bed centre and phoned Ben to let us know we were on our way across.
Ben was very knowledgeable and let us bounce on various mattresses until we found the right orthopedic mattress. Once we had made our decision he asked us to check out a similar mattress but different brand to ensure that we had made the right decision. Again no hard sell.
As the bed centre became busier Symone came across to help. Between them we discussed delivery, what to expect when the mattress was delivered and mattress care.
Emails are keeping us up-to date with our delivery date and they have a warehouse to store the mattress if we are not quite ready for delivery.
Thank you both - a lovely shopping experience.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

A great shopping experience

A great shopping experience. Really nice showroom with a good range of furniture and displays from different brands. We found exactly the sofa and chair we were looking for at a good price. Just the right level of attention from staff without feeling pressurised but attentive and knowledgable. Symone was really helpful and let us take the swatch books home to help us to make a quick decision. Would definitely recommend.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with!

What a great company to deal with!
From visiting the bed section of the store where we had really good, but not pushy advice, to the order, and the delivery yesterday. They kept us informed at every stage including tracking on delivery day. Heavy mattress was delivered quickly and efficiently. Why aren’t all companies like this. Old fashioned, good service.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to the delivery men who…

A big thank you to the delivery men who really helped to get my new suite in our room which was a real challenge. Also to the carpet fitter who has done a fantastic job. So happy with both delivery & carpet men who normally don’t get the thanks they need.
In the shop when we bought sofas & carpet there was no pressure selling & free to browse which is a big plus & service was there when we needed to ask any questions.
A great big thank you to everyone for excellent service all round.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Nettletons have a great range of…

Nettletons have a great range of products and the staff are very knowledgeable. I purchased a riser recliner to match an existing sofa and Symone went to a lot of trouble to answer my many questions and called meback quickly. Lovely service and highly recommended.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

We were warmly welcomed by Andy who…

We were warmly welcomed by Andy who provided sound knowledge on a replacement leather suite. Although we have used Nettleton's on numerous occasions in the past, we have always been looked after and therefore we will always come back...Good job Andy, thanks!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

This store has a great range of…

This store has a great range of furniture on display and the staff are attentive but not intrusive. Our salesman, Young Paul, was knowledgeable about the furniture that we wanted to purchase and didn't try to sell any of the unwanted add-ons that come when buying elsewhere. My only warning is, come prepared, if you aren't sure what you want to buy bring a packed lunch as you can spend all day browsing. Certainly recommend this store without hesitation.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Paul Bromley

Paul left the choice to us and was able to answer all of our questions. He was very polite and understanding. We did not feel under pressure to buy anything.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience.

Visiting W&T Nettleton was a great experience. The range is excellent and we eventually found what we were looking for. Simone was absolutely fantastic, she helped us with everything we needed to know, and never tried pushing us in any direction, and showed the patience of a saint when we couldn't make our minds up between two lovely suits. We will definitely be back when we need anything else.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

I recently visited Nettletons in Horbury with my elderly mother who was looking for a replacement 2 seater sofa.
We have both purchased furniture regularly over the years from Nettletons & always been happy with the quality & customer service.
On this occasion we were helped by Julie Mortimer who narrowed our search down really quickly. She was exceptionally helpful to my mother & kindly let us take fabric sample books home.
Mum was so pleased she ended up purchasing 2 sofas to fully replace her existing ones. They have since been delivered & she is delighted with them.
Thanks Julie for all your help & the fantastic service you gave us.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Shopping Experience

Recently visited Nettletons several times looking at sofa sets. They have a fabulous choice of quality furniture at very competitive prices.Customer service from all was excellent. Julie was friendly, helpful and never pushy. She gave great advice and was very knowledgeable on the products. I was able to loan fabric swatches to help make the best choice. All in all a first class shopping experience and I am now eagerly awaiting delivery.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic as alwayz

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable.
Storage until the suite was needed, no problem.
Delivery absolutely fantastic. We were worried it would be too big, they made it look easy.
After sales service also brilliant.
Definately recommend purchasing from here.
Customer service second to none.
Thank you, loving our new suite 🙂

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

What a pleasure.

Absolutely recommended this company. Attentive but not pushy and full of good advice. Completely honest about delivery lead times and no false promises of dates.
Symone was a delight to deal with and most helpful. A pleasure to do business with.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

You were encouraged to browse and try…

You were encouraged to browse and try out products without interference or pressure. The staff, especially Danny, were very friendly and pleasant to deal with when you had any questions or queries and went to great lengths to make sure you were happy with your decisions. I would highly recommend this company to anyone.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

We went to to look at sofas today at…

We went to to look at sofas today at nettletons .we was left to browse on our own without pressure.we asked for some information on what we liked and paul who was very helpful answering all our questions .very relaxed atmosphere .all staff very friendly .very happy with our purchase.would highly recommend this company

April 24, 2026
Unprompted review

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