W&T Nettleton Reviews 

304
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, patient, and knowledgeable, ensuring that every visitor receives personalized guidance without feeling rushed. Consumers also appreciate the relaxed shopping atmosphere, noting that staff members allow them to browse freely at their own leisure without any annoying sales pressure. People often mention the impressive range of quality furniture, beds, and carpets, making it easy to find ideal items for their homes. Many repeat buyers emphasize that the after-sales service and delivery teams are equally reliable and professional.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their warm, welcoming, and... See more

Product

Customers consistently note positive experiences with product, highlighting the fabulous choice of quality... See more

Service

Clients share deep satisfaction regarding the outstanding service, frequently highlighting knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a relaxed atmosphere and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

304 reviews

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No recent history of asking for reviews

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5.0

All reviews

(304)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

My husband and I got a really lovely…

My husband and I got a really lovely couch from them at a very discounted price. The staff were all very helpful and friendly. Even the manager came to talk to us in person which I thought was just peak customer service. They also gave us massive discount on a couch we wanted but could not afford the displayed price saying they love to help young couples starting out.
We will definitely be back for more furniture. They also offer free delivery which was convenient

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had known about this store earlier

Having spent several days looking in a variety of sofa stores. Accidentally found this store via Google maps and made our purchase. Lots of choice, range of prices, Staff friendly and knowledgable but not pushy. Thankyou to Symone for helping us consider our choices and make our final, happy decision.

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Another purchase delivered superb service

Another purchase delivered . Thank you Danny for helping us decide on the new bed . The service Danny provided was superb we tried the beds to ensure we could feel the difference and the new bed is amazing . We were kept updated and the the bed was here with in two weeks . Always come back to Nettletons as staff so welcoming and helpful . Thank you Danny.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, knowledgeable staff

Whilst we are awaiting delivery of our 2 new chairs we would like to take time to praise Julie Mortimer at Nettletons for showing us a wide range of products, colours and different finishing's. The whole experience was very easy and a pleasure to do business (yet again over many years) with this very well established local company.
Thomas & Heidi

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

Experience very customer friendly and efficient - product information, pricing, and delivery information clearly and comprehensively given.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Symone was very helpful. I have purchased furniture from this company before and no problems at all. They are not pushy they leave you to look round at your own leisure paul and Symone asked if we wanted tea or coffee while looking round and the manager thanked us before leaving. If I need anymore furniture I will definitely be going back to Nettletons

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great job by Simone

Simone has done a great job on advising and helping me to pick various items of furniture - sofa, bed and other items. Highly recommended.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

New Bed

We have just ordered another new bed from WT Nettleton and once again we received excellent service. Danny was brilliant and let us try loads of different mattresses and answered all our questions even staying after closing time to help us make the right choice.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Always a positive experience at Nettletons

We visited Nettletons to purchase a new sofa and chair
The whole experience was totally positive from start to finish
Julie our Sales assistant could not have been more helpful, nothing was too much for her & such a lovely person to deal with
Julie gave us all the information we needed & was so thorough
So pleased with our purchase
Always our first stop for sofas etc
5 star company

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

New Mattress

Today we where helped by Danny from the start felt very at ease he answered all the questions we had for him regarding the product we wanted to purchase in the end we got the Mattress that we required will definitely use this company again Danny was very professional and very knowledgeable about the product.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Choosing a new sofa

Choosing a new sofa, we were invited to sit a while to feel which was the most comfortable. Paul Bromley our salesman was extremely helpful, getting us a swatch, and never pushing us, it was a good experience with a lot of choice of quality sofas to look at, we tried them all!! But found exactly what we wanted in the perfect colour

July 18, 2026
Unprompted review
Rated 4 out of 5 stars

Great experience from start to finish…

Great experience from start to finish Danny was very polite throughout the whole process our Hypnos mattress just ten years old and in need of replacement we came with the intention of purchasing the same mattress but Nettletons also stock mill brook a make we’ve had in the past Danny gave us a complete detailed description 5000 springs Hampshire wool filling very comfortable so we ordered the milbrook mattress based on a experience in the past Nettletons still have good family values and a very good reputation I wouldn’t hesitate to recommend Nettletons and Danny not once did we feel pressured thanks again

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Nettletons bed department

Danny was welcoming and pleasant with an easygoing manner. At the same time, being clearly well- informed, he was able to advise in a non-pushy (thank goodness) way.
Choosing a mattress is never easy but Danny was painstaking in his explanations and instruction, and I felt confident that I could contact him at any time for further clarification if required.
All in all, it was great customer service and a positive shopping experience.
I look forward to delivery of my mattress!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Visited this shop so many times to find…

Visited this shop so many times to find the perfect suite. And at last found it. Julie the assistant could not do enough for us and explained everything. No pressure to buy which was great just left to stroll around till we needed help. If you are looking for a suite, table chairs, lamps etc, this is the shop to go to.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Gratitude

This is the sixth time I've visited the Horbury shop & the sixth time I've made a purchase. Each time I've been assisted/guided by Paul, he has played a key role in helping me decide on some excellent choices. I would like to take this opportunity to thank him again.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted, experienced Company

Today I bought my second purchase from Paul Bromley at Nettletons. It was a mattress and Paul guided me through the choices and was helpful and knowledgeable. He was not pushy and spent time with me ensuring that I made the right decision. The showroom is well stocked and the beds are beautifully presented. Customer service during and after sales is excellent.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and service

Well once again i am happy to say just how impressed i am with this company. Simone you are a star. So helpful from begining to the end. Had my beautiful dining room furniture delivered today followed by a call to ask if everything was ok. First class service. Thank you

June 15, 2026
Unprompted review

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