Neuronic Reviews 152

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's effectiveness, noting improvements in sleep, energy levels, cognitive function, and overall well-being. Many appreciate the quality of the product and its ease of use, finding it simple to set up and integrate into their daily routines. The staff and customer service team are consistently praised for their helpfulness, responsiveness, and extensive knowledge, providing excellent support to users. However, some customers experienced issues with product functionality, such as batteries not recharging or the device failing to work after a short period. A few people also found the helmet uncomfortable to wear due to inadequate padding or reported difficulties with the device connecting to other devices.

What people talk about most

Product

Users describe positive interactions with the product. Many customers, including medical professionals, are... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's helpfulness,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers describe the device as... See more

User experience

Reviewers mention positive feedback about user experience. Customers find the device user-friendly, easy to... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the support team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet has been life changing for me. My chronic fatigue pain has reduced dramatically and I'm feeling the best I've felt in 20 years. I only gave you one less star because delivery was very slo... See more

Company replied

Rated 5 out of 5 stars

My husband has severe brain damage, he has had several strokes. I kept looking for something to help him, we started seeing improvements shortly after we started using this helmet. I can't... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the Neuronic Helmet and have noticed a real difference. It’s been especially helpful for improving my sleep, calming stress, and supporting blood flow. I feel more balanced overall, wi... See more

Company replied

Rated 5 out of 5 stars

A great team of people who want to help people. Fabulous customer support, and a great product. Imagine how many older people could stay out of expensive, lonely nursing homes, if they used this simpl... See more

Company replied


Company details

  1. Biotechnology Company

Written by the company

Neuronic was founded with a singular focus: to keep the brain capacity in all stages of life high. We have set ourselves the goal to enhance and monitor the most important organ - the brain. We believe in a world without barriers - both within science and our minds. Neuronic devotes 100% of profits to advance the science and development of photobiomodulation, through an ongoing program of basic science and applied clinical trials


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The helmet arrived early and was simple…

The helmet arrived early and was simple to set up and use. I have a TBI so it's hard for me to see change but others can see it in my thinking patterns.

January 19, 2026
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Reply from Neuronic

Hi Raymond,

Thank you so much for your review. We’re really glad the helmet arrived quickly and was easy to set up.

It’s encouraging to hear that those around you are noticing positive changes. If you ever need any support, we’re always here to help!

Rated 5 out of 5 stars

Great customer service

Great customer service! Very supportive, prompt and helpful.

January 12, 2026
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Reply from Neuronic

Hi Cheryl, thank you so much for your review!

We’re delighted to hear that you found our customer support prompt and helpful.

Providing responsive and thoughtful support is truly a top priority for us at Neuronic.

Rated 5 out of 5 stars

I am so grateful that a friend told me…

I am so grateful that a friend told me about the Neuronic Helmet. She invited me to use hers several times. I felt an immediate difference in my mood, energy and clarity. So much so that after just four sessions, I knew that I had to have my own. 

With her discount code, and during a fortuitous fall sale, I was able to purchase my own, with payments over time. Everything met my need, timing and budget.

This machine has made such a wonderful difference in my mood and clarity, lifting my malaise and brain fog. I think it has helped my ADD, as well. 

It's made such a difference in my life that I am 'paying it forward' by sharing my helmet with friends and family in need; and telling every one about this wonderful device!

I'm so grateful to my friend who shared, and Neuronics for this amazing instrument. I appreciate the ongoing customer support, as well.

Sincerely,
L. Jones,
Maine, USA

February 14, 2026
Unprompted review
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Reply from Neuronic

Hi Lesley,

Thank you so much for sharing your experience. We love hearing how you first discovered the helmet through a friend and were able to experience the benefits firsthand before deciding it was right for you.

It’s wonderful to hear that you noticed improvements in mood, energy, clarity, and even symptoms related to ADD.

We also appreciate you “paying it forward” by sharing your helmet with friends and family.

Thank you as well for your kind words about our customer support. We are always here if you have any questions.

Wishing you continued success!

Rated 5 out of 5 stars

Great support for product

Great support for product. Early positive results but time will tell as I just bought it a few weeks ago

January 9, 2026
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Reply from Neuronic

Thank you, Alan. We hope you continue to see improvements!

Rated 5 out of 5 stars

Neuronic and long Covid

I have struggled with long Covid for 6 years. While some other interventions have been somewhat helpful, using Neuronic has been the best! My brain now feels normal nearly all the time, after about six months. My memory has improved, and my brain fog is finally gone - I am so grateful!

January 2, 2026
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Reply from Neuronic

Antonia, we are so happy to hear that Neuronic was one of the best tools you used to resolve your brain fog. Thank you so much for your review!

Rated 5 out of 5 stars

Great Customer Support

Can’t say enough about the great customer support before and after our purchase!!

December 29, 2025
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Reply from Neuronic

Thank you, Joe! Our customer support team does a great job!

Rated 1 out of 5 stars

Has done nothing for me

Has done nothing for me. Have used both "glow" and "peace" for 20 straight days, glow in the AM and peace in the evening.

January 18, 2026
Unprompted review
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Reply from Neuronic

Thank you for sharing your experience, John. We’re sorry to hear that you haven’t noticed the changes you were hoping for yet. Everyone responds differently, and in many cases adjusting timing, duration, or overall usage can make a meaningful difference. We’d be happy to look at this more closely with you — please reach out to us at support@neuronic.online
Our team will be glad to help review and adjust your protocol.

Rated 5 out of 5 stars

Excellent customer service

Pertinent information was provided by Nicole. She was extremely helpful and candid during our conversation. She answered all my questions and concerns in a professional manner.

December 13, 2025
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Reply from Neuronic

Thank you for your kind feedback, Patti. We’re glad Nicole was able to provide clear, helpful information and address your questions with care. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Intermittent Program connectivity in all Modes.

I received a same day notice and follow up to my problem from Alyssa. She provided a very complete troubleshooting questionnaire and she concluded that we should begin with a Battery replacement. I have received the Battery from Amazon and once fully charged will see if our intermittent program connection has been resolved.

December 9, 2025
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Reply from Neuronic

Thank you for the update, Travis. We’re glad the troubleshooting helped narrow things down and that you’ve received the replacement battery. We hope this resolves the connection issue, and please don’t hesitate to reach out if you need any further support.

Rated 5 out of 5 stars

Well done

Well done. Great helmet, good support staff.

December 16, 2025
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Reply from Neuronic

Thank you, Pamela! We’re glad to hear you’ve had a positive experience with both the helmet and our support team. We really appreciate you taking a moment to share this feedback.

Rated 5 out of 5 stars

Knowing the laser /LED PBM devices on…

Knowing the laser /LED PBM devices on the market, I value the strong science behind Neuronic, the supported and funded research and evidence generation, and the incredible support that they provide to physicians like me through advice, masterclasses, 1:1 calls etc.

Regarding the LIGHT helment, it's changing lifes for my patients. I cannot recommend it more!!!

December 15, 2025
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Reply from Neuronic

Thank you for this thoughtful feedback, Olivia. It means a great deal to hear that the research, education, and support we provide have been valuable in your work. We’re grateful for your trust and for the role you’re playing in advancing thoughtful, evidence-informed use of PBM.

Rated 5 out of 5 stars

Great customer service

Great customer service. Special Thanks to Jordan from us.

December 8, 2025
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Reply from Neuronic

Hey Inna, thank you for your feedback. We are glad Jordan could help and we appreciate you choosing us!

Rated 4 out of 5 stars

I absolutely love this company!

I absolutely love this company. I adore the peace setting. It really helps me sleep and with my particular disease I need sleep. I'm still in the process of figuring out if the focus will work but I'm sure it will. It enables me to be able to help towards a progressive neurodegenerative disease and that right there is a pure miracle.

January 8, 2026
Unprompted review
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Reply from Neuronic

Thank you for sharing this, Leah. We’re happy to hear the Peace setting has been a meaningful support for your sleep, especially when rest feels hard to come by. We appreciate your openness about your experience and are grateful you took the time to leave such thoughtful feedback.

Rated 1 out of 5 stars

Wonderful with appreciated results then…

Wonderful with appreciated results then like the test unit loaned end 2025 broke down after second charge and no amount of checking helps

December 2, 2025
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Reply from Neuronic

Thank you for sharing your experience, M. We’re sorry for the frustration you encountered initially, but we’re glad to hear the issue was resolved after working with Michael. We appreciate you taking the time to speak with our team and give us the opportunity to make things right. If there’s anything further we can support you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Since the first time I use the helmet I…

Since the first time I use the helmet I felt a change, my vision was much clearer , I could hear better and my nose got unclogged. Had my nose clogged since I know myself ....I am using it every day and my mom too. She has Parkinson and problems sleeping, now she has no tremor at all , still taking the medication, and she is sleeping much better. Also her arthritis pain is much better handled during the night. I am very happy with my investment.

January 5, 2026
Unprompted review
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Reply from Neuronic

Thank you so much for sharing your experience, Alina. We’re glad to hear you noticed changes early on and that the helmet has been a positive addition to both your and your mom’s routines. It means a lot to know you’re happy with your investment, and we truly appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

Loved the customer service very…

Loved the customer service very attentive and reply fast to our questions. We have even seen improvements with using it on our father who had a stroke earlier this year. Thank you to all the crew at neuronics.

December 5, 2025
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Reply from Neuronic

Thank you so much for your kind words, Leonardo. We’re really glad to hear the support was helpful and that you’ve seen positive changes over time. It means a lot to our team to be part of your experience, and we truly appreciate you taking the time to leave this review.

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