TalkTalk Reviews 25

I hope you like talking to the ombudsman, because you'll need to to cancel your internet after they don't answer the phone, and ignore your letters.
Scum.

I can confirm that after several complaints and trust pilot reviews, that today, I recceived both email and telephone conversation, that the issues have now
been resolved. I spoke to very helpful young man. One issue
is still under review, but am now confident it will be resolved

Talk talk were reliable, Not any more !!!
contract renewal costs have gone up and also set to rise again in March that is an equivalent £5.00on a £25.00 bill approximately a 20% increase yearly , no wonder we have inflation. for a small business this is too much....greedy and rude have just spoken to an operative who was more than unhelpful ...renewal process is longwinded..designed to protect them and not us I am now out of contract and planning to leave as I couldn't complete over the phone without an email confirming the contract from them ...which didn't arrive! ..just goes to show how good the broadband is !

I'm sorry to be emailing you, however after numerous attempts to rectify these issues with staff from talktalk I'm reaching out to you.

unemployed with mental health, anxiety, depression and ptsd the last few days have been awful, Firstly im not very good at budgeting and sometimes i forget to pay my bills, one was yours and i made a promise to pay on the 10th £85 and with anxiety I paid around 1.30 am when i got up (as i was late due to being disconnected and alexia did not work).

After 2 hours on the chat I was eventually re-connected with no explanation. I gave up in the end.

Next on the 11th a direct debit of £85 was taken from my account as a double payment. I was not happy as that was the last remaining funds to get me by. Again I was on the chat for another 2-3 hours trying to explain that the £85 was all I had. I was pretty much told I had to wait 3 days for authorisation and 7 days for it to land in my bank account. I tried to explain my predicament and the advisor Orlie still did not understand.

This morning I have had problems with my connection where i have to keep on disconnecting the eero and connecting again for speed to improve.

All in all everything that has gone on has stretched me to my limit with no money to go shopping etc. please see attached my balance on my bank accounts.

I will not be renewing my contract with you and looking to go to EE.

Mike Greenwood

Talktalk, the most shocking customer services ever! I explained the problem and told I need to be put through to a different team, explain again and they pass you on to yet someone else. Spent days just being passed around and around with no resolution - be warned don’t waste your time on Talktalk, this seems to be their normal practice.

Today I cancelled my TalkTalk contract. I am in sheltered accommodation as I'm disabled & I needed a phone line for the red button system which has now been changed. So I dont need the line anymore. I spoke to a young man with the name Kee. He was kind, polite & patient. I don't always make calls easy as my hearing isn't the best & i can often ramble & waffle or confuse what I'm saying. He would repeat anything I was a little confused about & allowed me time to understand what he was trying to convey. It was one of the easiest calls I've made to a company which meant I was calm & relaxed. I am grateful for his assistance & patience.

We purchased the sky stream, Netflix package on black Friday. We are unable to get it set up due to poor service from our router.I have spoken to talk talk in their Call centre in Mumbai. To request a new router and on each occasion they had cut me off.their customer service stinks

I was sold a 500 mbps Full Fibre Broadband package by Talk Talk on 01.10.24, in the full knowledge that I planned to use my existing 1900 mbps Netgear Nighthawk Router, not the provided Eero Mesh WiFi Router, and that was the basis of the agreement and I proceeded with the contract with full disclosure on my part. The Sales operative, Alexandra, was very happy to sign me up on that basis, without any issues. The service was made active by BT Openreach on 15.10.24, which is clearly a very competent Company, although the Bandwidth was not yet set correctly. I queried this with Talk Talk today, 17.10.24 and they told me that they cannot provide any support if I use 3rd party equipment (i.e. a router). Ok, I said, you need to inform your sales team of this fact, who are happy to sell a service when you are using your own router. I asked for a complaint to be raised (reference CMP-769052), but I am unsure what they actually wrote in it. I have now chosen to move to another, more reliable provider, and the Talk Talk arrangement has been cancelled after just 2 days (I had opted for Talk Talk TV and NOW TV but never used them as I wanted to ensure my Broadband was right first - sadly that was not the case). So, just a note if you are considering using Talk Talk for Broadband, if you are thinking of using your own Router, which (like mine) may be considerably better to suit your personal needs, compared to the one supplied by Talk Talk, you need to think Twice. I am sure that the base full fibre broadband service provided (the BT Openreach backbone) is highly reliable, however the front end retailer can sometimes dilute this. It's worth noting that unlike Talk Talk, BT Openreach and EE/BT Broadband have no issues with you using your own Router connected either directly to the Optical Network Termination (ONT), or via the provided equipment. It makes absolutely no difference to the broadband service delivered as Fibre to the Premises (FTTP). Please take that into account when doing your research and making your decision on full fibre broadband providers.

A very poor internet company don't go there they lie about the Internet being fibre when it's cable and charge what they like and when ending the contract be careful when joining TalkTalk check other 1s out first I will never go with theses again to greedy and rip people of stay clear from this company TalkTalk. OK. 👍☠️👍

Raised a complaint about my broadband dropping out of connection. Talk Talk organised 10 separate times they were to phone me regarding my complaint but never called me. I had to continue trying to follow up on these calls but got nothing in way of a solution. Finally someone calls me and tells me, ‘sorry, we can’t offer you any compensation for the way you’ve been treated or for your broadband dropping out, even though we refused to contact you 10 separate times.’ I’ve had to constantly contact Talk Talk just to cancel my broadband which they still charged me to do after how they treated me. The single worst customer service I have ever received by any company by an absolute country mile. Truly shambolic company, took 0 responsibility for anything. If I could rate lower I would. DO NOT bother going with Talk Talk they are the most useless company on this planet.

I upgraded to fibre and before TalkTalk asked us if it was working, they cut off our old internet and left us with nothing. We have no 4G at our house and have spent 4 hours in the car where we could get 4G 2.miles away from home just trying to contact someone. They just say we have to put an order in, or we are sorry but we can't reinstate your old internet without a new order! Appalling service. Would never use or recommend them again. We paid for upgrade and they downgraded us to nothing. We have been loyal customers for 20+ years. Now ordered a new provider and demanded money back.

Never had a problem with their internet, good provider

Worst internet ever! AVOID!

Had issues with my internet for last year+ no support or help given, they pretty much said they can't fix the issue so I can leave without a fee.....called 100+ times through the year a lot of time and money wasted.

I've been dealing with an issue for 3 days now and am still no nearer. My mum who is 93 can't connect to ITV X on the old box. I've spoken to 3 different agents. All of whom have asked her to speak to them to confirm that I deal with her bills etc. ( they couldn't even be bothered to explain to each colleague I was dealing on behalf of my mum) when I was put through to the "manager" the manager put me through to someone else, who didn't even know why I was on the phone! 59 mins n still no resolution. I then messaged thier help desk and after 2 days they say I've failed security checks and will have to ring with my mum there!!! I won't do this to her again as she was in tears after having to explain this 3 times last time!! I've asked them to confirm if the security they use is the same as her online account as I log in on that perfectly fine! but they refuse to answer this as I failed security!!! You can see I'm just going round in circles and all we need is a new compatible box which she can use and which she is paying for! They have been useless. Do not use this company!

If I could give less than 1 star I would. I agree with everything those before have said, this company has inadequate customer service. I moved and had to wait 13 days for broadband, but 16 days later although hub etc is all connected still no broadband. What makes this situation worse is that you can never get to speak to anyone, it’s just robot to robot. My advice, go with another provider nobody else could be this bad.

This is getting ridiculous. I have tried continuously to get some response from this badly managed company and all you get is put through to a social media team.
Leave a review on Trustpilot and they will give you a link to a social media team who have not got the ability to help. They give you another link which goes to you guessed. a social media team who are as much use as a chocolate teapot. After weeks of trying I am no further forward, paying for a "service" that just does not exist.
I urge everyone who has a complaint against this company to go to Rip of Britain, citizens advice or any other consumer body to get them to do something. I also urge you to stop paying the bill, they can't charge you for something they are not providing, they will try, but the law is on your side.
In my opinion this company is operated by criminals who are literaly stealing our money and should be stooped.
I have not had a day since this rubbish was installed where it hasn't failed.

TalkTalk is by far one of the worst companies I've had the misfortune of dealing with. Only one other company is worst than them, but that's another story.

I've had problems with TalkTalk in the past, especially at my last contract renewal. They promised me TalkTalk TV and then afterwards, denied that they did, even though I had all the paperwork and confirmations from them. I nearly ended up going to a solicitor to seek what I was rightfully promised.

Anyway back to the present, my contract was up and I found a better deal elsewhere. I called up and asked if they could match or better it.

I currently am on Full Fibre, having had a free upgrade from the older copper fast-broadband due to ongoing problems (slow speeds and multiple outages) experienced since moving in a year ago. They said that with this new deal, I'd still be on Fibre and have a cheaper deal. I said yes and then they sent the email through. Thats when problems started.

The email stated that I was being DOWNGRADED to fast broadband (not fibre) and that my recommended download speeds were only going to be between 5-7MBPs, compared to the on average 65-70MBPs I'm getting today (which I confirmed with a speed test earlier). There was NO mention of what the person on the phone said, regarding me retaining my higher speeds.

Instantly recalling the fiasco about my TV bundle previously, I turned around and said no and that I'd go elsewhere.

The person on the phone became very pushy, and tried to give me some bullsh*t story of how "I'm already paying for fast broadband" etc (clearly not knowing about my upgrade previously). I stated again I was leaving and again, the colleague persisted, talking over me and putting my back up. In the end, I was still polite but very, very blunt with her and said that she is testing my patience.

I was eventually passed on to someone else who again, tried to force me to stay and pressure me into staying. By this point, my patience was gone and I was seeing red due to their incompetence. I told her straight: "open your ears, respect my decision and do what I am asking".

We processed the cancellation and I was glad to hang up the phone.

But...it did not stop there. Since this happened two days ago, I've had multiple emails, letters and phone calls from TalkTalk trying to get me to stay. They have even resorted to bribing me with gift cards and cheaper deals to get me to stay. I mean, how desperate are they? I'd rather go without than deal with this company. They clearly have no respect for my feelings and decisions. I would urge everyone to avoid them as they are harrassing me and keeping on at me, despite my feelings and decisions made very clear to them.

Just had an annual price increase for Talk Talk - it’s daylight robbery. How on earth does the regulator allow these companies to make in contract increases which are at a level which is unknown when you sign for the contract. There’s a big change coming - the regulator is on your tail. And before we get the nonsense PR reply - none of our salaries have gone up by the amount you are putting your bills up.

My device that I pay for a speed of 65 was running for weeks on like 5 and I showed them screen shots of the speed and they did tests their end said there was a fault they would send an engineer out who turned up for 2 mins said nothing is wrong and then I check my bill and they charged me 50 so total taking 98.22 off me and I’m leaving them as a second engineer came from another company said there was a fault with the line replaced the socket and went to the green box on the road to do the tests back to my socket.. he fixed it and I wasn’t charged.. but talktalk has charged me 50 when it’s their service that’s faulty

Save your self a lot of hassle.i rung to say not to renew.they have gone against my will. I have unplugged I have a new company doing boardband in this month.they have billed after 31st Dec 2022.i am 60 and going through this hassle. No pre contractual information.so over a year to cancel. A new contract a 14 day cooling off period.