I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
The officers handling my re-fi were on top of things. They responded promptly to emails and phone calls. They were clear in their requests for documentation and were patient with my myriad questions... See more
Company replied
Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great communication!
Great communication among the whole team that helped me they got me in my new home fast!
June 26, 2026
Unprompted review
Reply from New American Funding
Hello Mallory, thank you for the wonderful feedback! Delivering a smooth, fast, and highly communicative experience is always our goal, and we are so glad we could make that happen for you. We appreciate your business and wish you all the best in your new home!
As a licensed Georgia REALTOR®…
Update: I have already talked to the escalation team before doing this review and through the whole process and they said that Amy Dale the VP would get back with me but she never did. They commented that for publicity.
As a licensed Georgia REALTOR® representing the buyers on this transaction, I cannot recommend New American Funding based on how this file was handled.
My clients paid for their appraisal but were not given a copy of it for roughly three weeks. Meanwhile, that same appraisal was shared with the builder — the party on the other side of their purchase — essentially as soon as it came in. So the opposing party saw my clients’ confidential valuation immediately, while the buyers who actually paid for it were left waiting. During that delay, two reconsiderations of value were run on the file without my clients’ knowledge or consent.
A borrower is entitled to their own appraisal, and that document should not be handed to the party they’re negotiating against. The lack of transparency here put my clients at a disadvantage in their own purchase. I share this so other buyers and agents know to ask the right questions up front, and I’d think carefully before placing a transaction with this lender.
June 15, 2026
Unprompted review
Reply from New American Funding
Hello Brandon, thank you for bringing this serious matter to our attention. We regret any inconvenience our mutual clients encountered. We take borrower confidentiality and strict compliance with appraisal disclosure regulations very seriously. It is our standard policy to ensure buyers receive their paid appraisals promptly. We would like to speak with you directly to review this matter in further detail and have the opportunity to address your concerns accordingly. Please contact our Escalation Team at 800-450-2010, ext. 7100 for immediate assistance. We hope to hear from you soon.
Reid was an amazing loan officer
Reid was an amazing loan officer. He is nice, professional, and knowledgeable, and he helped us every step of the way.
June 29, 2026
Unprompted review
Reply from New American Funding
Hello Beth, thank you for sharing your experience! We pride ourselves on having loan officers who are as kind and knowledgeable as Reid, and we are so glad he could guide you smoothly through the process. Congratulations, and thank you for choosing us for your home financing!
Great experience
Great experience. Quick with answers, and very knowledgeable. Everyone throughout the process was very helpful!
June 4, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that you had a great experience and that our team was quick, knowledgeable, and helpful throughout the entire process.
Providing a smooth and well-supported home financing journey is exactly what we strive for! Thank you for choosing New American Funding, and we wish you all the very best.
We're on a first name basis
I've been working with my lender Scott for several years now, and I love having that long term personal relationship. He is amazing at making sure I'm informed and getting things done quickly and efficiently. He's a great communicator.
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing such a wonderful review, Allison! There is nothing we love hearing more than when our clients build lasting, trusted partnerships with our team.
Having a long-term personal relationship makes all the difference when navigating your financial goals over the years, and we are incredibly proud to have Scott there to support you. Clear, consistent communication and efficient execution are what we strive for, and it’s wonderful to know Scott continues to deliver that amazing experience for you every time.
We will make sure Scott receives the special recognition he deserves for his outstanding, dedicated service!
Thank you for your continued loyalty and for being a valued member of the New American Funding family. We look forward to working with you for many more years to come!
James Torrence from NAF was very…
James Torrence from NAF was very helpful throughout the whole process. It felt like talking to a friend, not just doing business. He had answers for all my questions.
June 15, 2026
Unprompted review
Reply from New American Funding
Hello Dalton, thank you so much for sharing such a wonderful review! We are absolutely thrilled to hear about your experience working with James Torrence.
At New American Funding, we believe that securing home financing should be more than just a business transaction—it should be a supportive, personal partnership. Hearing that working with James felt like talking to a trusted friend who had all the answers is the highest compliment we could receive!
We will certainly make sure to pass your kind words along to James to recognize him for his outstanding service and dedication.
Thank you again for choosing New American Funding, and we wish you all the very best with your home!
We needed to refinance our home to pay…
We needed to refinance our home to pay off debt and they worked diligently to get that done.
June 29, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience! We are absolutely thrilled to hear that our team worked diligently to help you secure your refinance and accomplish your financial goal of paying off debt, Lisa.
Providing a smooth, supportive, and efficient refinancing journey is always our top priority at New American Funding. We truly appreciate your partnership and your trust in us to help secure your financial future!
Working with New American Funding was excellent
Working with New American Funding was one of the best experiences I’ve had during the home financing process. From the very beginning, the entire team treated me with professionalism, respect, and genuine care.
I especially want to recognize Ally Marendino. Her knowledge, communication, and dedication made what could have been a stressful process feel straightforward and manageable. She was always available to answer my questions, explained every step clearly, and worked incredibly hard to make sure everything stayed on track. It was obvious that she truly cared about helping my family, not just closing a loan.
Ally’s expertise, patience, and positive attitude gave me confidence throughout the entire process. She consistently went above and beyond, and her commitment to outstanding customer service sets a standard that is hard to find today.
If you’re looking for a lender that values honesty, communication, and exceptional customer service, I highly recommend New American Funding. And if you have the opportunity to work with Ally Marendino, you’ll be in excellent hands. She is a tremendous asset to the company and absolutely deserves recognition for the outstanding work she does.
June 22, 2026
Unprompted review
Reply from New American Funding
Hello Joel, thank you so much for taking the time to share such a heartwarming and detailed review of your home financing journey!
We are absolutely thrilled to hear that you had one of your best experiences yet working with New American Funding. Our goal is to always treat our clients with genuine care, respect, and professionalism, and it is wonderful to know our team hit that mark for you.
We are incredibly proud to have Ally Marendino on our team! Your kind words about her deep knowledge, clear communication, and unwavering dedication are a true testament to the kind of customer-first service she delivers every day. Going above and beyond to make a potentially stressful process feel straightforward and manageable is exactly what we strive for, and we will certainly make sure Ally receives the special recognition she deserves for her outstanding work.
Thank you again for recommending New American Funding and for trusting us to assist your family. We wish you and your family all the very best in your home
Ducan was very helpful polite and great…
Ducan was very helpful polite and great person to work with his team works very well together in helping out I highly recommend Duncan and his team
June 26, 2026
Unprompted review
Reply from New American Funding
Hello Michael, thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear about your positive experience working with Duncan and his team.
Our goal is always to deliver polite, supportive, and highly collaborative service, and it's fantastic to know that the team worked together seamlessly to help you accomplish your home financing goals. We will be sure to pass along your high recommendation and kind words to Duncan and his team to recognize them for their outstanding work!
Thank you again for choosing New American Funding, and we wish you all the very best.
I was informed on status every step of…
I was informed on status every step of the way with accurate information. Caleb Batson is a really good loan officer.
Closed on time, easy and no stress at all.
June 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience, Justin! We are absolutely thrilled to hear that you felt well-informed and received accurate, timely updates throughout every single step of your loan journey.
Providing a clear, transparent, and seamless experience is our top priority, and we are incredibly proud to have Caleb Batson representing us. Hearing that Caleb was a "really good loan officer" is the highest compliment we could receive, and we will make sure he is recognized for his outstanding communication and dedication to your loan!
Thank you again for choosing New American Funding, and we wish you all the very best!
Reply from New American Funding
Hello John, thank you so much for the fantastic feedback! We love hearing that Jason made the process effortless and took care of everything for you.
Providing a smooth, stress-free experience is exactly what we strive for, and we will be sure to pass your kind words along to Jason to recognize him for his excellent work!
Thank you again for choosing New American Funding, and we wish you all the best.
The officers handling my re-fi were on…
The officers handling my re-fi were on top of things. They responded promptly to emails and phone calls. They were clear in their requests for documentation and were patient with my myriad questions. Any time delays they researched and addressed expeditiously.
June 23, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share your feedback, Edwina! We are thrilled to hear that our refinancing team was on top of things and provided you with such prompt, supportive service.
Navigating documentation and questions can be a lot to handle, so we are incredibly proud of our team's patience, clear communication, and dedication to resolving any delays quickly and efficiently.
Thank you again for choosing New American Funding, and we wish you all the best with your newly refinanced loan!
I was always able to contact my loan…
I was always able to contact my loan officer, he explained the process to me and told me that all of my information was confidential.
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much, Heidi, for sharing your feedback! We are absolutely thrilled to hear that your loan officer was always accessible and took the time to guide you clearly through the process.
Protecting your personal information is of the utmost importance to us. We place a strict priority on maintaining absolute confidentiality and security, ensuring that our clients can navigate their home financing journey with complete peace of mind.
Thank you again for choosing New American Funding, and we wish you all the very best!
Great First time homeowner experience
Great to work with helps first time home buyers walk through your process
June 4, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! There is nothing we love more than helping first-time homebuyers navigate the exciting journey of purchasing their very first home.
Walking you through each step of the process with clear communication, patience, and guidance is exactly what we strive for. We are so glad we could make the experience a great one for you!
Thank you for choosing New American Funding, and congratulations on your new home!
Don’t Give Up On His Clients
Loan Officer, Eric Paterson, went the extra mile to get me funded. The process got a bit complicated once it went through the underwriting process. Regardless everything worked out at the end and I was able to close. I have to say the front work that Mr Eric did was the key for me to close on my dream house. Extremely recommend Mr Eric as a loan officer.
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much, Jonathan, for sharing your story and for giving such an enthusiastic recommendation for Eric Paterson!
Underwriting can sometimes present unexpected complexities, but having a loan officer who goes the extra mile and lays a flawless foundation makes all the difference. We are incredibly proud of Eric for his diligence, proactive "front work," and determination to see your loan through to a successful closing. Knowing that his hard work helped you secure your dream home is the absolute best reward we could ask for!
We will make sure Eric is recognized for going above and beyond to get you funded. Congratulations on your dream house!
As a first time home buyer i had many…
As a first time home buyer i had many questions and they were able to answer everything. As well as gave me information I didn't know to ask about. For a fast closing everything went smooth.
June 22, 2026
Unprompted review
Reply from New American Funding
Hello Ben, Congratulations on buying your very first home! 🥳 We are absolutely thrilled to hear that your homebuying journey was smooth, fast, and successful.
As a first-time homebuyer, having a team that not only answers your questions but proactively shares vital information you didn't even know to ask about makes all the difference. Providing that level of clear guidance and peace of mind is exactly what we strive for at New American Funding.
Thank you so much for trusting us with this major milestone, and we wish you many happy memories in your new home!
The whole process of refinancing our…
The whole process of refinancing our home with NAF was pleasant. There were no surprises. Everything was explained in a clear and professional manner throughout the process. I don't know what more I can say, except Job Well Done! Thanks!
June 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic "Job Well Done!" feedback! We are absolutely thrilled to hear that refinancing your home with New American Funding was such a pleasant, clear, and surprise-free experience.
Providing transparent, professional communication from start to finish is exactly what we strive for, and your kind words let us know we hit the mark. We truly appreciate your trust and partnership!
Thank you again for choosing New American Funding, and we wish you all the very best with your refinanced loan!
Great experience
Scott and Sarah were both very communicative. Scott in particular was easy to reach and even made himself available in the evening a few times when we had questions or concerns. As first-time home buyers, we were very nervous through the whole process, but Scott was always helpful and reassuring. We were very happy with our overall experience and would definitely recommend NAF.
May 19, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your story and for recommending New American Funding! We are absolutely thrilled to hear about your experience working with Scott and Sarah.
Taking your very first steps into homeownership can certainly feel overwhelming, but having a dedicated team that is always communicative, accessible, and reassuring makes all the difference. We are incredibly proud of Scott for going the extra mile to make himself available during the evenings to answer your questions and ease your nerves. That level of dedication is exactly what we strive for!
We will make sure both Scott and Sarah receive the special recognition they deserve for helping you navigate this major milestone. Congratulations on your very first home!
Easy and straightforward
My loan officer was Amy Chick, and she made the process feel much easier than the typical person imagines the mortgage process. I work odd hours, and her communication with me was spot on and her willingness to communicate was excellent. They did excellent for me and I am glad I found them.
June 15, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience and for the wonderful feedback about Amy Chick!
Navigating the mortgage process can often feel daunting, but we are absolutely thrilled to hear that Amy made it feel straightforward and easy for you. Working non-traditional hours can add a layer of complexity to communication, so we are incredibly proud of Amy’s spot-on responsiveness and her flexibility to connect with you on your schedule.
We will make sure Amy receives the special recognition she deserves for going above and beyond to deliver excellent service!
Thank you for choosing New American Funding, and we are so glad you found us. We wish you all the very best!
Outstanding Service from Start to Finish
Jennifer was exceptional throughout the entire refinance process. She was knowledgeable, professional, responsive, and incredibly patient as we worked through several unexpected delays. She kept me informed every step of the way, answered all of my questions promptly, and made what could have been a very stressful experience much easier. I truly appreciated her dedication, attention to detail, and willingness to go above and beyond to help me get everything completed. I couldn't have asked for better service and would highly recommend her to anyone going through the loan process.
June 26, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the glowing review! We are absolutely thrilled to hear that Jennifer provided such exceptional, patient, and knowledgeable service during your refinance.
Navigating unexpected delays can be stressful, so we are incredibly proud of Jennifer for going above and beyond to keep you informed and make the process as seamless as possible. We will make sure she receives the special recognition she deserves for her outstanding dedication!
Thank you again for choosing New American Funding, and we highly appreciate your recommendation!
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