I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
The officers handling my re-fi were on top of things. They responded promptly to emails and phone calls. They were clear in their requests for documentation and were patient with my myriad questions... See more
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Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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This company made purchasing a home so…
This company made purchasing a home so easy they are very knowledgeable and very professional. Thanks again for making our dream come true!!!!
May 22, 2026
Unprompted review
Reply from New American Funding
Congratulations on making your dream come true! We are absolutely thrilled to hear that we could play a part in helping you achieve homeownership and make the process feel so easy, smooth, and professional.
Our team works hard to bring deep industry knowledge and dedicated support to every client, so knowing that we delivered a great experience for you is the ultimate reward.
Thank you so much for choosing New American Funding, and we wish you and your family countless happy memories in your new home! Please don't hesitate to reach out if you ever need anything in the future.
Exceptional Service and Communication Throughout My Home Purchase
Bien was outstanding throughout my home-buying process. He worked closely with me to help secure the numbers I needed, making what can often be a stressful experience much more manageable. He was highly communicative, responsive, and always willing to answer questions and explain each step along the way.
Most importantly, Bien took the time to understand my financial goals and helped find a loan solution with the rates and monthly payments I was comfortable with. His professionalism, transparency, and dedication made a huge difference from start to finish.
I would highly recommend New American Funding and Bien to anyone looking to purchase a home. Thank you for helping make this dream a reality!
June 2, 2026
Unprompted review
Reply from New American Funding
Thank you so much for this beautiful recommendation, and congratulations on making your dream of homeownership a reality!
We know that finding a loan solution that perfectly aligns with your financial goals can make all the difference, and we are incredibly proud of Bien for his outstanding work. His dedication to keeping you informed, answering your questions, and securing the rates and monthly payments you felt comfortable with is exactly the level of service we strive to provide. Knowing he made a stressful process feel manageable and transparent means the world to us.
We will be sure to share your wonderful feedback with Bien—he will be absolutely thrilled to hear how much of a positive impact he made on your journey.
Thank you for choosing New American Funding and for highly recommending us. We wish you many years of happiness and wonderful memories in your new home! Please know we are always here for you if you need anything in the future.
Samuel was fantastic
Samuel was fantastic. He looked over all my information and suggested I refinance tonan15 year loan from a 30 year. Only cost me a couple hundred dollars more per month! Thank you Samuel for curing my loan in half!!!!
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience! We are absolutely thrilled to hear how Samuel’s expertise and proactive advice made such a massive difference for your financial future.
Suggesting a transition from a 30-year to a 15-year loan is a brilliant way to build equity rapidly and save thousands of dollars in interest, and we are so glad that doing so only cost you a couple hundred dollars more each month. Cutting your loan term in half is an incredible milestone!
We will be sure to share your enthusiastic thank you with Samuel—he will be absolutely delighted to hear how happy you are with your new loan.
Thank you for choosing New American Funding, and please don't hesitate to reach out if you ever need anything else!
Great company to work with
Great company to work with. Chip and the team at NAF made our loan process very easy
May 25, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the great feedback! We are absolutely delighted to hear that Chip and the rest of our team made your loan process so easy and smooth.
Making the journey to home financing as stress-free as possible is always our top priority, and we will be sure to share your kind words with Chip and the team—it will make their day!
Thank you for choosing New American Funding, and please don't hesitate to reach out if we can ever assist you, your family, or your friends in the future!
New American Mortgage
When I refinanced with Brett, everything went extremely well. He was immediately responsive to all my questions, very personable, and easy with whom to work.
May 18, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience! We are absolutely delighted to hear that your refinance with Brett went so smoothly and extremely well.
Providing immediate responsiveness, a personable approach, and a stress-free working relationship is exactly how we strive to support our clients, and we are so proud of Brett for delivering that for you. We will be sure to pass along your kind words to him—he will be thrilled to hear them!
Thank you for choosing New American Funding, and please don't hesitate to reach out if you ever need anything in the future!
Helpful loan officer
We worked with the same loan officer for our refinance that we had for our original purchase. He was so helpful and walked us through each step of a difficult process, both times. He was always easy to reach and patient as we asked a ton of questions. I would recommend New American Funding.
May 20, 2026
Unprompted review
Reply from New American Funding
Thank you so much for your continued trust in us, and for taking the time to share your experience! Having you return to the same loan officer for your refinance after working together on your original purchase is the highest compliment we could hope to receive.
We know that navigating mortgage financing can sometimes feel like a difficult process, but having a dedicated partner who is patient, highly accessible, and ready to walk you through every single question makes all the difference. We are incredibly proud that our team delivered that exact level of consistent support for you both times.
We will be sure to share your kind words and appreciation with your loan officer. Thank you again for your loyalty and your wonderful recommendation of New American Funding—we look forward to being here for you for many years to come!
Reply from New American Funding
Thank you so much! Providing excellent service is always our top priority, and we are thrilled to hear that we delivered a great experience for you.
We truly appreciate your business and are always here if you need anything in the future!
Alexandra Schmitt-Bower made the entire…
Alexandra Schmitt-Bower made the entire process doable. She kept us informed of every step of the process. Guidance was awesome and useful.
May 28, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Alexandra Schmitt-Bower made the entire process feel doable and smooth for you.
Keeping you informed with clear, useful, and awesome guidance at every step is exactly the kind of dedicated service we strive to provide. We will be sure to share your wonderful compliments with Alexandra—she will be thrilled to hear how much her support meant to you!
Thank you for choosing New American Funding, and please don't hesitate to reach out if we can ever assist you, your family, or your friends in the future!
Communication was great
Communication was great. I knew what was happening each step of the way. Elizabeth Vazquez is a great agent and was able to get me a loan when all others had failed before.
May 11, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your incredible story! We know how discouraging it can be when other options have fallen through, and we are absolutely thrilled that Elizabeth Vazquez was able to step in and secure the home loan you needed.
Our team believes in looking at the whole picture and finding solutions where others couldn't, and Elizabeth did an amazing job delivering on that promise. We are so proud of her dedication and are thrilled that her excellent communication kept you feeling confident and informed every step of the way.
We will be sure to share your wonderful praise with Elizabeth—she will be deeply touched and incredibly proud to hear how much her hard work meant to you.
Thank you for trusting New American Funding to get you across the finish line, and please don't hesitate to reach out if you ever need anything else in the future!
Mark was very friendly
Mark was very friendly, personable and business like all at the same time. Highly recommended.
May 1, 2026
Unprompted review
Reply from New American Funding
We are absolutely thrilled to hear that Mark was able to strike that perfect balance of being friendly, warm, and highly professional all at the same time. Making sure our clients feel comfortable and well taken care of while ensuring everything is handled with expert business care is exactly what we strive for.
We will be sure to pass your kind words and appreciation directly along to Mark—he will be delighted to hear from you! Thank you for choosing New American Funding!
They were very polite
They were very polite, professional and step me through each step and process. They communicated to me of what was coming up and what i needed to do and also not do. Very good experience with this Team!
May 31, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful review! We are thrilled to hear that you had such a great experience with our team.
Providing polite, professional, and proactive guidance is exactly what we strive for. We are so glad that our team's communication—letting you know what to expect and advising you on what to do (and what not to do) to keep things on track—helped make the process feel smooth and secure.
Thank you for choosing us, and congratulations!
Phenomenal Service
Dan Goldsby and Paul Rhee were both amazing to work with! They gave us great information and helped us through this process as we've never owned a place before. I highly recommend New American Funding!
May 28, 2026
Unprompted review
Reply from New American Funding
Buying your very first home is a huge milestone, and we are absolutely thrilled that you chose us to walk alongside you!
We are so proud of Dan Goldsby and Paul Rhee for providing you with the clear information, patient guidance, and amazing support needed to make your first-time home buying journey a successful one. We will be sure to pass your wonderful words and recommendation along to both Dan and Paul—they will be delighted to hear from you!
Congratulations on owning your very first home! Welcome to the New American Funding family!
Hunter was very easy to work with
Hunter was very easy to work with, informative, and always in contact with us every step of the way. Given our situation with the unexpected issues that came up, he wasn’t the pushy type, but did let us know we had a timeline to follow, and suggested options to get the ball rolling quicker. He did a great job, and I would definitely recommend NAF to whoever needs a company for fundings. Thank you
May 22, 2026
Unprompted review
Reply from New American Funding
Hi Brian, Thank you so much for taking the time to share your experience with us!
We know that unexpected issues can make the home loan process feel overwhelming, but we are so glad you had Hunter in your corner to guide you through them. Helping you navigate hurdles with clear options and timely communication—without ever making you feel rushed or pushed—is exactly the supportive, professional service we strive to deliver.
We will be sure to share your excellent feedback directly with Hunter and his leadership team. Thank you for your trust, your business, and your high recommendation!
From the first phone call until…
From the first phone call until closing, I received the best service!! Great company and awesome representatives!! Highly recommend New American Funding!!
Many thanks to Scott Sheedy and Jacqueline Bui for their assistance!!
May 29, 2026
Unprompted review
Reply from New American Funding
Thank you so much for this enthusiastic and beautiful review! We are absolutely thrilled to hear that you received the absolute best service from your very first phone call all the way until closing day.
Scott Sheedy and Jacqueline Bui are indeed awesome representatives of our team, and we will be sure to pass your wonderful words and gratitude directly along to them.
Thank you for your high recommendation, your trust, and for choosing New American Funding! We wish you all the best!
The team was phenomenal in exceeding my…
The team was phenomenal in exceeding my expectations.
May 30, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that our team exceeded your expectations. Delivering phenomenal service is always our top priority, and we truly appreciate your business and support. Congratulations!
Our experience with New American…
New home buyer, and our experience with New American Funding was amazing! We are first time home buyers, and they helped us every step of the way. Our lender Jeff was super patient, and never gave up on us. Our family is grateful for Jeff, and New American Funding. They truly stuck by your side!!! I most definitely recommend them!! :)
May 21, 2026
Unprompted review
Reply from New American Funding
Congratulations on your first home! 🏡 We are absolutely thrilled to hear that your experience with New American Funding was so amazing.
Our team takes great pride in helping first-time buyers navigate the process, and we are so grateful for your kind words about Jeff. It’s wonderful to know his patience and dedication made such a positive impact on your family’s journey. We will be sure to share your beautiful review with Jeff and the rest of our team!
Thank you for your high recommendation, and we wish you and your family a lifetime of wonderful memories in your new home! :)
Yeah I got a loan recently from New…
Yeah I got a loan recently from New American Funding and I had great experience. Justin Conte was professional from the beginning to the end. He made everything super easy and understandable. He was patient with me though out the entire process. Definitely would recommend working with him so he can guide you towards what you want.
May 29, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience with New American Funding and that Justin Conte provided such professional and patient guidance from start to finish.
Making the loan process clear, easy, and understandable is exactly what we strive for, and we will be sure to share your kind words and recommendation with Justin. Thank you for choosing us, and we wish you all the best!
The ease in which everything was done…
The ease in which everything was done and Brad's patience as he guided me through each step of the process.
May 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful feedback! We are thrilled to hear that Brad’s patience, and guidance made the loan process feel so seamless and easy for you. Supporting you step-by-step is exactly what we strive for, and we will be sure to share your kind words with Brad. Thank you for choosing us!
Maurice was great at helping me with my loan
Maurice was great at helping me we my loan and was very professional
May 8, 2026
Unprompted review
Reply from New American Funding
Thank you for the wonderful feedback! We are so glad to hear that Maurice provided great, professional help with your loan. We truly appreciate your business and will be sure to share your kind words with him. Congratulations!
Quick response to all questions asked…
Quick response to all questions asked persistence to push the long every obstacle that occurred was quickly resolved. Thank you so much for your persistence and great efforts.
March 5, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are thrilled to hear that our quick responses and persistence helped overcome every obstacle to get your loan closed successfully. Going the extra mile to resolve challenges is exactly what we strive for, and we truly appreciate your recognition of our team's hard work. Thank you for choosing us, and congratulations!
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