Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... See more
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Review summary
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I placed an order for clothes for my granddaughter for her holiday. The site was very easy to navigate and place an order. In addition it was lovely to see the beautiful clothes for both children an... See more
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I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... See more
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I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... See more
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Company details
Written by the company
We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.
Free shipping on orders over £40
Free standard Shipping on orders over £40 (2-5 working days, tracking 48h)
Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4.
Express delivery (1-2 working days, tracking 24h) - £6,50
Where do we deliver?
We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).
Contact info
Newbie by Kappahl Limited St James House, 13 Kensington Square, W8 5HD, London, United Kingdom
- +44 (0)7523512465
- customercare@newbiestore.com
- newbiestore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick and efficient delivery
July 15, 2025
Reply from Newbie Store
That is great to hear, Happy Holidays! / Newbie Team
Reply from Newbie Store
Thank you! Happy Holidays! / Newbie team
Reply from Newbie Store
Thank you, thrilled to hear it!
/Newbie Team
Service was excellent
Service was excellent, quality looks great and very reasonably priced. Happy baby!
December 12, 2025
Reply from Newbie Store
Thank you!
An immediate response to a delivery…
An immediate response to a delivery problem, thank you.
My daughter was delighted when the rompers arrived!
December 9, 2025
Reply from Newbie Store
Thank you! / Newbie Team
Dissapointing experience
I was genuinely excited to place my first order for my future baby. After being repeatedly bombarded with their ads and seeing many cute items, I ordered 6 products from different categories.
The order was paid, but I never received any confirmation. A few days later, I received an email, with my name misspelled, informing me that ALL ITEMS WERE OUT OF STOCK.
All 6 items. From different categories. Does that sound true? No, if you ask me.
No explanation, no alternative options, no coupon, no discount, no suggestion to shop again at a later date, just a brief apology and a refund.
What makes it worse is that I’m still receiving their ads, showing the same items as “available”, and they are all listed as available on the website, too.
Very disappointing experience
January 11, 2025
Unprompted review
Reply from Newbie Store
Good Morning,
Thank you for reaching out, we are very sorry to hear this. You have not confirmed an order number and we cannot find one on your name. Please e-mail us for further assistance with your order number and we can look into this: Customercare@newbiestore.com
Wishing you a good day in the meantime!
/Newbie Team
Just looks good in images
Ordered a bunch of things for my wife. First, the parcel arrived late. Then the box was poorly made. All the clothes were just stuffed into that box without any packaging including the coat.
Very poor quality clothes. Looked nothing like images and definitely not worth the price. Had to return the entire order.
December 5, 2025
Reply from Newbie Store
Dear Kabir,
Thank you for reaching out.
We are very sorry to hear that the packaging was not nice, this is something we really want to be super nice. As we already have an e-mail thread regarding the delay - would you mind attaching images if you have and we can raise this internally?
We will forward your feedback and hope it will not happen again.
Wishing you a good week ahead anyway!
/Newbie Team
Fabulous
Loved the items, beautifully crafted
Unique designs very impressive
Glad I made the purchase for my first grandchild
Thankyou
December 4, 2025
Reply from Newbie Store
Thank you, it means a lot! / Newbie team
Missing Order - I am extremely disappointed…
I am extremely disappointed with my recent shopping experience. I placed an order on 25 November and chose Royal Mail 48 delivery to ensure fast and reliable shipping. Instead, the company unexpectedly switched the courier to Evri without notifying me. Since 2 December, there have been no tracking updates at all, and it now seems that my parcel is lost.
Most of the items were intended as a gift for a newborn, so timely delivery was essential. The lack of communication, the unannounced change of courier, and the overall poor service are simply unacceptable. I would not recommend ordering from this store based on my experience. This was my first order, and I had intended to purchase additional Christmas gifts from them, but after such a disappointing experience, I no longer feel confident doing so.
November 28, 2025
Reply from Newbie Store
Good Morning,
Thank you for reaching out and we are very sorry to hear this, and we will of course look into this.
We will reach out by e-mail and continue this case.
BR
Newbie Team
Quick efficient and good delivery
November 28, 2025
Reply from Newbie Store
That is great to hear! Have a great weekend! / Newbie Team
Absolutely love everything
Absolutely love everything! Products are so cute and great quality and the delivery is always super fast!
October 30, 2025
Reply from Newbie Store
Thank you - we're happy to hear it! Newbie
Reply from Newbie Store
Thank you :) Newbie
Unattractive highly visible logo and poor quality accessories
The dress i bought has a very obvious and unattractive newbie logo on it and I’ve only noticed now and can’t find another dress in time for a photo shoot i bought the dress for. The bows i bought also broke within 30 minutes of use so the quality of obviously terrible. For the price, it’s not what i expected and don’t recommend this company. Many other high quality children’s stores to choose from. Avoid
November 3, 2025
Reply from Newbie Store
We are very sorry for the inconvenience. Please contact our customer support at customercare@newbiestore.com to help you with return and replacement. The Newbie Team.
Lovely pretty clothes.
Lovely pretty clothes.
Packaging lovely, quick delivery.
Not the cheapest, but excellent value in sale.
October 23, 2025
Reply from Newbie Store
Thank you for your feedback! Newbie
Newbie
Newbie has the best and most beautiful babies and children’s clothes of any retailer I know.
November 6, 2025
Reply from Newbie Store
Thanks, thrilled to hear it! Newbie
Lovely items just sooo overpriced
Lovely items just sooo overpriced. The dress is lovely but it doesn’t come with extra material underneath like slip or underskirt, not having one makes it Look like a tablecloth. You can do better if you charge this prices!
November 6, 2025
Reply from Newbie Store
Thank you for your feedback.
If you have any inquiries regarding eventual returns or additional input, please reach out to our support team for further assistance.
customercare@newbiestore.com
/Newbie Team
I found your on-line gift voucher…
I found your on-line gift voucher purchase not acceptable as l had to ask the recipient parents for their email address & that is a ‘spoiler’. l feel as l am not a close relative this is not something l should not have to enquire about. If most other companies can do gift cards why can’t you?
October 21, 2025
Reply from Newbie Store
Hi!
Thank you for reaching out. Most clients use their own email address and the either prints the e-mail or forwards it when the when it is given away.
We will forward your feedback.
Wishing you a lovely day anyway!
/ Newbie Team
A service that never fails.
Contacted customer service to ask when a design would be restocked and they were kind enough to let me know.
I can never fault the quality or designs for womens clothes from Newbie and have been a customer for a few years now. 😊
October 1, 2025
Unprompted review
Reply from Newbie Store
Thank you! /Newbie Team
Easy to order online
Easy to order online. Arrived within time frame.
Good selection of things for a new born.
November 4, 2025
Reply from Newbie Store
That is great to hear! / Newbie Team
Very good quality and prices
Different designs from high street, lovely materials and very good choices and quality. Bought as a Christmas gift for my granddaughter so not yet known regarding fit but they look a good size for her. Bought 3 - 6 months as she will be 4 months in December
November 4, 2025
Reply from Newbie Store
Thank you! / Newbie Team
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