Newblinds.co.uk Reviews 

2,285
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 230 reviews, reviewers had a great experience with this company. Customers are very pleased with the products, often highlighting their quality, splendid color, and accurate fit as advertised. Many found the ordering process easy and the products simple to install, with some noting the effectiveness of the items in keeping out insects and providing privacy. People also appreciate the wide range of products, including custom sizes, and the good communication received during the ordering and shipping phases. However, some customers experienced issues with delivery times, noting delays or a lack of communication regarding dispatch and expected arrival. A few other people also felt that the customer service was unhelpful or unresponsive, particularly when dealing with faulty products, missing parts, or incorrect orders. Some reviewers also reported receiving damaged items or products that were not as described, including issues with assembly or incorrect measurements.

What people talk about most

Product

People report positive experiences with product, often praising the quality, competitive pricing, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of the extrusions and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt and quick deliveries, often... See more

Order

Consumers have mixed experiences with the ordering process; some found it super easy and would order again,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall. However, as it is attached above the window aperture, the open t... See more

Company replied

Rated 4 out of 5 stars

The blinds look great and fit well. Easy to install. Some small cover plates were missing but customer service team responded quickly to have them sent out. Came quickly but -1 star because no ETD or... See more

Company replied

Rated 4 out of 5 stars

Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them. My one complaint ( only a minor one ) is there is no u... See more

Company replied

Rated 5 out of 5 stars

I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... See more

Company replied


Company details

  1. Window Treatment Store

Written by the company

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Written by the company

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,285)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Brilliant company, would highly recommend, brilliant heavy chain door fly screens, 100% reliable from start to finish.

May 26, 2026
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hello, thank you so much for your review 🙂

Rated 5 out of 5 stars

Very professional and good value service

Newblinds.co.uk offer a variety of blinds, shutters, roman blinds and, crucially for me, insect screens. I had really struggled to find a decent supplier for insect screens in the UK, and these ones were a really nice match for our anthracite double glazing. They offer a selection of fitting methods from which you can choose the method that works best for your windows/spaces.

They were also approximately half the price of similar products provided by other companies, I suspect their competitors are price gouging in a market without much liquidity.

There was good communication during the ordering and shipping phase and the items were delivered well packaged with clear instructions. I will be going back to buy further insect screens and blinds from this company - I would recommend them wholeheartedly!

May 1, 2026
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Reply from Newblinds.co.uk

HI Russell,

Thank you so much for your kind and detailed review.
We're delighted to hear you were happy with our products, pricing, and service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Smashing blinds, quick & efficient delivery

Smashing blinds at half the price 9f others. Went up easily enough. Would definitely recce anyone to but these.

June 6, 2026
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Reply from Newblinds.co.uk

HI Rita,

Thank you for your feedback. We believe quality products should be available at affordable prices, so it's great to know we met your expectations. 
We hope to serve you again in the future.

Rated 5 out of 5 stars

Excellent blinds and customer service…

I ordered 3 mains powered electric blinds from New Blinds.com. We went with the new blinds own motor(not the somfry) and it works very well, quiet and adjustable. It is compatable with our own home automation system(Z Wave). We are building an extension at the moment, so had electrician and joiner onsite to install for us. They are being installed into BlindSpace recessed boxes, 100x100, so space was limited. The first one went in no problem, but the other two were too big for the box. I didn't read the description to see they were on a bigger diameter roll because they are labelled wide fit. It was my error, but thankfully Anna in customer service was able to arrange for us to send them back to be put onto the smaller rolls for a small fee. They are finally installed and look fab and work perfectly. Highly recommend the company (and also reading all the details on the website.)

May 30, 2026
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Reply from Newblinds.co.uk

I am so pleased you have the blinds up and running now - Thank you for taking the time to leave the review

Rated 5 out of 5 stars

Brilliant fly screens

I ordered the fly screen for a bedroom balcony door and window.
Quality product and easy to install. I have not been bitten yet this year.....and those pesky mozzies love me..
Cannot recommend highly enough. Thinking about installing on all bed room windows.

June 28, 2026
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Reply from Newblinds.co.uk

So pleased this is keeping your home mozzie free, Thank you for taking the time to review

Rated 5 out of 5 stars

Excellent quality and sizing ,highly…

Excellent quality and sizing ,highly recommend , we will use you again

June 22, 2026
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Reply from Newblinds.co.uk

Hi Jenksters,

Thank you for your wonderful review! We're delighted that you're happy with your purchase. 
We hope to serve you again in the future.

Rated 1 out of 5 stars

Poor quality product and poor customer service experience.

I am writing this as I keep being emailed to provide this company a review.

I didn't experience any issues with lead time as mentioned by other reviewers, so I assume that's a seasonal thing that varies based on demand.

However, the customer service experience has been incredibly strange. I have the unfortunate combination of a measurement error being made by both myself, and one by the Newblinds team across different parts of my blind. When speaking to customer service they were very prompt in informing me about the options for me to pay more to get them to fix my error, but have been utterly silent regarding my questions about their measurement error. This has not been acknowledged once, and they haven't responded to my email about it despite me providing photographs etc as requested.

As such, I have no idea whether, if I pursue the option to pay and have my blind adjusted, it will even fit the second time as I don't know if they plan to adjust their mistake or just charge me for mine.

In regard to the quality of the blind, it's incredibly flimsy and the mesh itself is of incredibly poor quality compared to products I've used in the past. The quality of the product is definitely not reflective of the price paid.

If you're concerned about longevity and sustainability of a product, this product is not suitable. It does not seem possible to replace the mesh inside with any ease and as such if it gets damaged you'd likely have to pay for an entirely new blind. I think the company could do significantly better on this front, potentially by offering a take-back scheme to recycle old blinds and repurpose them as part of new products etc.

May 19, 2026
Rated 1 out of 5 stars

Not very impressed

The blind wasn't correctly assembled when it arrived (missing one screw). There were NO instructions. The blind hadn't been paired with the remote control, nor limits set. The wrong adaptor was sent with the correct one taking two weeks to appear. Programming the blind from scratch was a non trivial task. We went to another company for the rest of the house

May 10, 2026
Rated 1 out of 5 stars

blinds were made to order and were faulty, they didn’t want to accept this

blinds were made to order, they did not fit even though i gave exact measurements. then they made me gives lots of evidence to prove it was their fault and i had to threaten legal action due to them violating my consumer rights on requesting a refund for a faulty product before they eventually agreed to give me a refund!!!

June 3, 2026
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Reply from Newblinds.co.uk

Hi Phoebe,

Thank you for your feedback.

I have reviewed your correspondence with our team. I understand that you were unable to install the blinds due to concerns about the sizing.

When you first contacted us, you advised that you believed the blinds were faulty and referred to your rights under consumer legislation. As the issue related to the fit of made-to-measure blinds, we asked for additional information and photographs so that we could investigate whether the cause was a manufacturing issue or something else. This is a normal part of our assessment process.

Although we offered to inspect the blinds, you made it clear that you did not want them to be altered or remade under any circumstances and instead requested a refund. We therefore arranged to collect the blinds and, once they were returned to the factory, processed your refund rather than carrying out any further inspection or remedial work.

We’re sorry that you were left dissatisfied with this experience and wish you all the best for the future.

Best wishes,

Tim Pendleton
Managing Director
Newblinds.co.uk Limited

Rated 5 out of 5 stars

Always supply well made items

This must be the 4th or 5th time we have purchased blinds from newblinds. Invariably well made and to the exact measurements, too.
Very happy repeat customer

June 19, 2026
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Reply from Newblinds.co.uk

HI,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.

Rated 5 out of 5 stars

A quality product, but heavier than I expected

I bought an aluminium chain insect screen. Can't fault the design or the manufacturing. But I would have been glad if Newblinds had told me how heavy it was (6 kg) and that mounting brackets were highly recommended. Reading the website, I initially thought a couple of little hooks would be adequate but was then forced to pay separate postage to get three brackets to hang it securely.

June 18, 2026
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Reply from Newblinds.co.uk

HI Nut,

Thank you for your feedback. We're pleased you're happy with the quality of the screen. We appreciate your comments regarding the product weight and mounting brackets, and we'll use your feedback to help make this information clearer for future customers. If there's anything further we help with, please get in touch.

Rated 1 out of 5 stars

If zero stars were available, I would give zero

This has been a horrible buying experience.

The website advertised a delivery timeframe of 7–10 working days, and I was later told that my order was expected to be dispatched on 12 June 2026. I have now been waiting for more than three weeks, but I still have not received any dispatch confirmation, tracking information, or clear update about my order.

I have had to repeatedly chase customer support, and the lack of communication has left me extremely disappointed and concerned about whether my order will ever arrive.

I have now requested that the order be cancelled and that a full refund be returned to my original payment method. Hopefully, they will respond soon and process the refund without any further delay.

I would not recommend ordering from this company based on my experience.

May 30, 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hello HYNG,

Thank you for your feedback.

I’m sorry that your experience with us has been disappointing.

Your order was placed when the advertised lead time for this product was 10–14 working days, which would mean an estimated latest delivery date of 18 June. Where possible, we had hoped to dispatch your order by 12 June, but this was an estimate rather than a guaranteed dispatch date.

Unfortunately, following an unusually high level of demand during the warm weather at the end of May, we needed to replenish materials, which delayed production. Whilst we have responded to customers who contacted us, we recognise that we were not able to proactively update every affected customer, and I appreciate how frustrating that must have been.

As requested, we have now cancelled your order and will process a full refund to your original payment method today.

I will also contact you directly by email regarding this matter. I sincerely apologise for the delay and the disappointment this has caused.

Best wishes,

Tim Pendleton
Managing Director
Newblinds.co.uk

Rated 2 out of 5 stars

Flimsy pet roller blind

Flimsy pet roller blind. The blind dislodge and goes up by itself so not very helpful preventing pet escaping
Lead time shows 10-15 working days but up to more than 20-30 working days which is more than a month

June 24, 2026
Unprompted review
Newblinds.co.uk logo

Reply from Newblinds.co.uk

Hi KS,

Thank you for your feedback.

The product is designed and marketed as a fly screen, with pet-resistant mesh intended to better withstand scratching and rough treatment from pets. However, it is not advertised as a screen designed to prevent pets from escaping, and we make this clear within the product information.

That said, some customers do successfully use the screen for this purpose. If you email me at tim.pendleton@newblinds.co.uk with your order reference number, I’d be happy to look at your installation and advise on ways to help keep the screen securely in position.

I’ll also need your order reference to investigate the lead time on your order. We have experienced some delays recently whilst replenishing stock following an unusually high level of demand during the warm weather, and I’d like to review the specifics of your order for you. I sincerely apologise if your screen took longer to arrive than you were expecting.

Best wishes,

Tim Pendleton
Managing Director
Newblinds.co.uk Limited

Rated 5 out of 5 stars

No drill fly screen

I have to commend this company their service was quick and prompt even to Northern Ireland, the fly screen arrived well packed and just in time for the good weather I would definitely recommend this company. Thankyou Newblinds keep up the good work 👍🏻

June 15, 2026
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Reply from Newblinds.co.uk

HI Andrea,

We're really pleased to hear that you're happy with the service and that your Flyscreen arrived quickly, well packaged, and in time for the good weather in Northern Ireland. Your recommendation means a lot to us, and we truly appreciate your kind words and support. 

Thanks again for choosing Newblinds! 🙂

Rated 5 out of 5 stars

Delivered fairly quickly and exactly…

Delivered fairly quickly and exactly the right size

May 21, 2026
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Reply from Newblinds.co.uk

Dear David Wright,

Thank you for taking the tike to send us a review we really appreciate it 🙂 Glad you were happy with your Venetian blinds.

Rated 5 out of 5 stars

Excellent quality

Very speedy delivery. Excellent quality. Measurement absolutely spot on.

June 8, 2026
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Reply from Newblinds.co.uk

HI,

Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.

Rated 5 out of 5 stars

Brilliant!

Excellent quality and a perfect fit.

May 1, 2026
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Reply from Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.

Rated 1 out of 5 stars

The product was not at all what I was…

The product was not at all what I was expecting, poor quality. Difficult to put together. Very disappointed.

June 11, 2026
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Reply from Newblinds.co.uk

Dear Jennifer Smith

I'm sorry to hear that you've experienced issues with the product.

After reviewing our records, I have been unable to locate any previous emails from you to our customer service team regarding these concerns. Had we been made aware of the issue, we would have been happy to assist in resolving it or provide guidance on our returns' policy if you were dissatisfied with the goods received.

Please feel free to provide any further details regarding the issue, and we'll do our best to assist you.

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