1st Call Services Reviews 

125
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Thank you so much David and your lovely assistant Bue. You sorted out my boiler problem promptly and with great knowledge and kindly had a look and advised me of my dodgy bath taps. I will definitel... See more

Rated 5 out of 5 stars

1st Call Services were excellent when they installed our new boiler. From the initial consultation with David we knew we had chosen the right Company. They were very tidy workers and treated our hous... See more

Rated 5 out of 5 stars

Had a back boiler in fireplace that was replaced with a new Worcester Bosch and moved to loft so lots of work to do there. The whole experience was stress free , very competitive price with a 7 year... See more

Rated 5 out of 5 stars

David @ 1st Call Services just fitted a Worcester Bosch 32cdi compact boiler, fantastic quite boiler. David PRICED MATCHED on line companies, so great value, with the added bonus of him being the loca... See more

Company details

  1. Boiler and Heating Service

Written by the company

A warm welcome to 1st Call Services. We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years. Although we offer a wide range of plumbing services, our core business is in the installation and replacement of Gas Boilers. We are now offering up to a 10 year no quibble parts and labour guarantee. We can also offer finance in the form of either: buy now pay later, interest free credit or a loan. We install, service and repair a wide range of boiler makes. We do however prefer to install Worcester Bosch boilers. We believe that only Worcester Bosch have the quality and service that we want for our customers. We have been the go to company for Worcester Bosch boilers in the SS poscode area for over 17 years and are PLATINUM level accredited installers for them. Our commitment is to provide all of our customers with a high level of service, whilst providing the best and most efficient solution for their needs, home, budget and the environment. We pride ourselves on the high level of recommendations and feedback that we receive from our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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4.9

All reviews

(125)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend this company who …

Would highly recommend this company who installed a new boiler and relocated the same. They were very efficient and the team were friendly. They responded to my calls promptly and any questions I had which instilled confidence. The product and service were great and i will continue to use them for servicing and any future issues.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

1st Call = 1st class service

1st Call = 1st class service, no hard sell answered all our questions and gave us a fair price, we were not sure about having a combi boiler, but are glad we did the cost saving to us has been in the region of 20% a year.
Good clean installation and Dave made sure we understood how it all worked, most of which we forgot as soon as he left, but their after sales service was fantastic, I just had to call and they either answered the question there and then or they would pop round to explain face to face.
Would recommend Dave and his team to anyone considering a new boiler.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

I've used 1st call a couple of times …

I've used 1st call a couple of times over the last 2 years, for a new boiler and then to move some rads. I've just discovered a gas leak under a floor and the guys had it all fixed and sorted within 36 hours of my call. Wouldn't hesitate to recommend.

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

5 Stars

Friendly, honest and reliable
So happy we found them and wouldn’t hesitate to recommend

January 27, 2018
Unprompted review
Rated 5 out of 5 stars

First rate service

Called 1st call services in morning and someone was with me in the afternoon fixing my central heating, all the time David was with me he was very pleasant and courteous.
He also explained everything he was doing in layman terms and left the area clean and tidy after he had finished.
Would definitely recommend to anyone.

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

We had our new boiler installed 18 mths …

We had our new boiler installed 18 mths ago, by 1stcall Services; and the whole process - from the quotation stage, through to the installation - was seamless.
They arrived on time, to do our initial appraisal, gave good honest answers to all our questions - and were never pushy.
It is only now - having been involved with this company - we can confirm, that everything they claim - is all true !
Once they had given us our quotation, they left it with us; it was then down to us, to ring them, to progress and finalise a date for installation.
The installation has proved faultless to date and we have every confidence, that is the way it's going to continue.
We are happy to recommend them, accordingly, and without reservation or hesitation, to anyone.

January 20, 2018
Unprompted review
Rated 5 out of 5 stars

Used 1st call services at two …

Used 1st call services at two properties and can only say how well it all went.
The response from 1st call after initial contact to boiler commissioned very quick.
There support after boiler installation was also first class.

January 20, 2018
Unprompted review
Rated 5 out of 5 stars

1st rate service

1st rate service, Replaced our old back boiler with a combi boiler in the loft 2016. This involved removing old boiler from fireplace, cutting back pipes and removing storage tank from the loft. All completed in 1 day and all rubbish removed. Called back to do annual service 2017, completed at arranged time. Would have no reservations about recommending to family and friends.

January 19, 2018
Unprompted review
Rated 5 out of 5 stars

Happy customer

David and his team installed a new boiler for us and I would recommend them 100%. They started at the time they said they would and when the job was completed everything was left clean and tidy. Thank you David and Team.

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

1stcall Services boiler replacement review…

David provided me with a competitive quote for a boiler replacement. We agreed a date, and David and his team arrived on that day. Dust sheets were laid out though the areas they were working in. The boiler installation was completed in half a day and my old boiler taken away. David and his team went through the documentation and controls and left no mess behind. The price David quoted was the price I paid. I found the whole experience refreshingly simple and straightforward and would have no hesitation in recommending 1stcall Services. In my opinion this is a professional, knowledgeable and honest company.

January 14, 2018
Unprompted review

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