Newbury Self Store Reviews 

159
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a great experience with Newbury Self Store. The staff were incredibly helpful, friendly, and knowledgeable from the start, making the whole process really straightforward and stress-free. T... See more

Company replied

Rated 5 out of 5 stars

Phil and the team are very helpful. We didn’t know what size unit we would need so we were shown around to get a better idea. The units are clean and easily accessible. Their prices are competitive a... See more

Company replied

Rated 5 out of 5 stars

The staff at Newbury Self Store are very welcoming and sympathetic. I had issues with my moving date and couldn’t confirm my storage unit for a few weeks but all the way they reassured me the unit wa... See more

Company replied

Rated 5 out of 5 stars

A great place to store in Newbury, knowledgeable and friendly staff who made the whole thing easy and pleasant. Highly recommended

Company details

  1. Self-Storage Facility

Written by the company

Low cost, secure self storage in a modern purpose built storage facility. Proud to be an independent, local business supporting local charities and serving Newbury and surrounding areas since 1999. We offer great introductory discounts and pride ourselves on having a friendly, helpful team who are happy to go above and beyond for our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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No recent history of asking for reviews

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4.9

All reviews

(159)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff and easy to book

Friendly staff and easy to book. We have needed storage in between moving homes. It was easy to book last minute and give notice for when we move out. Everything feels very safe and secure.

August 21, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Great to hear that you've had a good experience with us! Thank you for leaving us a 5 star review and we hope we might see you again in the future. All the best - Newbury Self Store

Rated 5 out of 5 stars

Great company

Great company, I would use again.

August 10, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you so much and we hope to see you again in the future. Best wishes from the team here - Newbury Self Store

Rated 5 out of 5 stars

Excellent service

10/10 would reccomend, very well maintained and clean and even better customer service.

August 2, 2024
Unprompted review
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Reply from Newbury Self Store

Great to hear you're happy with everything and thank you for taking the time to leave us a review! Newbury Self Store

Rated 5 out of 5 stars

Would recommend

Would recommend, clean, tidy and very good customer service 👍

August 5, 2024
Unprompted review
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Reply from Newbury Self Store

Thank you so much for your 5 star review! All the best - Newbury Self Store

Rated 5 out of 5 stars

Newbury Self Store

Newbury Self Store were able to accommodate my belongings at relatively short notice and the customer service from start to finish was great (particular thanks to Anita and Robin). I was shown around and there was no obligation to book. The booking of storage is flexible and good value, and the location is excellent. It's great to be able to support an independent business like this.

August 1, 2024
Unprompted review
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Reply from Newbury Self Store

A brilliant review, thank you very much for taking the time to leave us one! Great to have you as a new customer. All the best from the whole team here - Newbury Self Store

Rated 5 out of 5 stars

Can recommend!

Staff helpful and super friendly. Can recommend.

July 26, 2024
Unprompted review
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Reply from Newbury Self Store

Thank you for your kind words and your 5 star rating! Wishing you all the best - Newbury Self Store

Rated 5 out of 5 stars

Great company!

Great company!

July 27, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you for taking the time to leave us a 5 star review! Newbury Self Store

Rated 5 out of 5 stars

Fantastic facilities

Highly recommend. Fantastic facilities - all units are clean and secure. Trolleys etc available to use. Lovely staff all very helpful and polite. Would defiantly use Newbury Self Store again.

July 4, 2024
Unprompted review
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Reply from Newbury Self Store

Thank you very much for your 5 star review, we really appreciate it! Thanks for storing with us and wishing you all the best. Newbury Self Store

Rated 5 out of 5 stars

Excellent

Great to deal with and very handy location.

June 27, 2024
Unprompted review
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Reply from Newbury Self Store

Brilliant, thank you for taking the time to leave us a great review! Newbury Self Store

Rated 5 out of 5 stars

Every member of staff there are…

Every member of staff there are great,always there to help,very friendly,nothing is ever problem.

Great service.

June 21, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you for your great review and for storing with us - we wish you all the best! The Team here at Newbury Self Store

Rated 5 out of 5 stars

Highly recommended!!!!

Our business has hired a unit at Newbury Self Store since 2018. During this time our storage needs have changed several times and the staff have always accommodated these in a helpful and timely manner. The premises are kept clean and in excellent condition. There is a lift for the upper floor units, trolleys to help with loading and unloading and customer toilets. You can buy boxes, tape, packing material and padlocks on site. There is plenty of parking and all units are easily accessible.
During opening hours, there are always helpful, friendly staff members on site, and on the end of the phone, to help with any questions. As we’re not local to the unit, the staff have been very accommodating with receiving deliveries on our behalf and placing them in our unit.
We pay by direct debit and receive our invoices on time and a receipt to confirm the payment has been taken.
The staff go above and beyond for us, and we are very pleased with all aspects of our hiring. We highly recommend Newbury Self Store.

June 13, 2024
Unprompted review
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Reply from Newbury Self Store

Wow, what a brilliant review! Thank you so much for writing such a comprehensive, honest review - we're very happy to have you as loyal customers. All the best to you all there. Robin and the Team at Newbury Self Store

Rated 5 out of 5 stars

Excellent service

Excellent service, including coffee and biscuits! Does what it says on the tin!

June 2, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you for your 5 star review and for storing with us. Hope to see you in the future. All the best from the team here - Newbury Self Store

Rated 5 out of 5 stars

Service great!

My goods have been there for 16 months
and the staff have been just super, always helpful etc.

June 1, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

So pleased to hear you've enjoyed our good service - thank you for storing with us and we wish you all the best! Newbury Self Store

Rated 5 out of 5 stars

First class service

Great service. Really friendly and helpful staff… highly recommended

May 17, 2024
Unprompted review
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Reply from Newbury Self Store

Thank you so much for your 5 star review! All the best from the whole team here - Newbury Self Store

Rated 5 out of 5 stars

Super storage!

The staff here could not be more helpful or polite. Nothing is too much trouble, no question is too silly, and they give you their time and attention. Units are clean and tidy. Access is easy and everything is explained and demonstrated. Better still, by using this company I am supporting an independent, local business.
Highly recommended!

May 24, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

What a brilliant review, thank you so much! We really appreciate you taking the time to do this. All the best from the whole team - Newbury Self Store

Rated 5 out of 5 stars

Superb customer service

Went in for a quote but pretty much knew we would use these guys before looking elsewhere.
Exceptionally friendly and non pushy staff
Great facility, easy access, competitive price and incase I didn’t mention, very friendly staff.
Matt & Adrie

May 7, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Matt & Adrie, thank you so much for taking the time to leave us a 5 star review! Really appreciated. Great to have you as new customers. All the best from the whole team here.

Rated 5 out of 5 stars

Great customer experience

Fantastic service and amenities. Would always recommend Newbury Self Store.

April 25, 2024
Unprompted review
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Reply from Newbury Self Store

Amazing to hear you've been happy with our service, thank you so much for leaving us a 5 star review! Hope to see you again - the team at Newbury Self Store

Rated 5 out of 5 stars

Thoroughly recommended

Newbury Self Store was perfect for my needs while undertaking a set of house moves over several months. Everything was kept secure and dry and the unit rental price was very fair.
Good access and a useful set of trollies made moving items in and out easy.
Friendly and helpful staff too.

April 16, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Great to hear that all went well - thank you very much for taking the time to leave us a review! Wishing you all the best. Newbury Self Store

Rated 5 out of 5 stars

Excellent

Help, assistance,communication and overall facility excellent. Highly recommended.

March 31, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you for your brilliant 5 star review! We hope to see you again in the future. All the best - the team at Newbury Self Store

Rated 5 out of 5 stars

The team at Newbury Self Storage were…

The team at Newbury Self Storage were so helpful and informative to every question I asked from showing us around what is a great facility to payment & cost to actually moving in.
We have used our unit on so many occasions we’ve surprised ourselves and as a small business now see it as a vital part of our company, we should have done this sooner.
Easy to get in and out
Easy to park
Easy to gain access
Brilliant service by a brilliant little team.

MLB Plumbing & Heating Ltd

March 1, 2024
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you so much for your great review and brilliant to have you with us! See you soon - the whole team at Newbury Self Store

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