Newbury Self Store Reviews 

159
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a great experience with Newbury Self Store. The staff were incredibly helpful, friendly, and knowledgeable from the start, making the whole process really straightforward and stress-free. T... See more

Company replied

Rated 5 out of 5 stars

Phil and the team are very helpful. We didn’t know what size unit we would need so we were shown around to get a better idea. The units are clean and easily accessible. Their prices are competitive a... See more

Company replied

Rated 5 out of 5 stars

The staff at Newbury Self Store are very welcoming and sympathetic. I had issues with my moving date and couldn’t confirm my storage unit for a few weeks but all the way they reassured me the unit wa... See more

Company replied

Rated 5 out of 5 stars

A great place to store in Newbury, knowledgeable and friendly staff who made the whole thing easy and pleasant. Highly recommended

Company details

  1. Self-Storage Facility

Written by the company

Low cost, secure self storage in a modern purpose built storage facility. Proud to be an independent, local business supporting local charities and serving Newbury and surrounding areas since 1999. We offer great introductory discounts and pride ourselves on having a friendly, helpful team who are happy to go above and beyond for our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would use again

Clean, efficient, friendly, well run and reasonable rates

February 2, 2023
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Julia, thank you for leaving us a review, that's brilliant! So glad it all went well. All the best from the team here.

Rated 5 out of 5 stars

Newbury Self Store

Newbury Self Store provided an excellent service. The staff made the process easy to arrange as we needed storage for our belongings during a staggered house move. I would highly recommend them to anyone needing use of such a facility as they have various size units which are easily accessible with trollies and lifts.

December 10, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Dear Mrs Martin, thank you so much for leaving us a review! Hope you're all settled in the new home and all the best from us all here. Newbury Self Store

Rated 5 out of 5 stars

Excellent

Excellent, efficient, friendly team. Very easy & accessible. Highly recommended

January 12, 2023
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

This is fantastic to hear, thank you so much for taking the time to leave us a great review! All the best from the whole team here.

Rated 5 out of 5 stars

Excellent personal service

We used storage during a house move. Staff were so helpful when we were stressed out during our move and weren’t sure if we’d get there in time! Very personal service - no problems getting in and out. Highly recommended

January 12, 2023
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Joan, thank you for your great review - so glad we were able to help! All the best from us all here. Newbury Self Store

Rated 5 out of 5 stars

Way way above 5 star

it is hard to think of a way they could have improved upon our experience. Very friendly, accommodating staff, thought of how be cooperative and helpful.
premium facilities, great equipment to help move contents to and from lockers

December 10, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you so much, William! Wishing you all the best. The team at Newbury Self Store

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Friendly staff.

December 7, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you, Martin! Great to hear that it all went well for you. Robin and the team at Newbury Self Store

Rated 5 out of 5 stars

Great company…used for 6 months and…

Great company…used for 6 months and were very helpful and easy to deal with…excellent storage units and ease of access and would use again and would highly recommend

July 4, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Alison, thank you for your great review! If you do refer a friend who books with us then we offer a reward scheme (even once you've left) - let us know if you'd like the details. All the best, Robin and the team here

Rated 5 out of 5 stars

Friendly staff

Friendly staff, excellent customer service, would definitely use again.

November 28, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thanks so much, Angela! We really appreciate you taking the time to give us a review. All the best from us all here.

Rated 5 out of 5 stars

Excellent facility

Extremely convenient facility. Easy access to site and load bay. Staff friendly, helpful and efficient. Would definitely use again.

November 26, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you, Murray - this is great to hear! We may see you again in the future. All the best for now. Robin and the team

Rated 5 out of 5 stars

The team are extremely helpful

The team are extremely helpful, and we found them to be extremely flexible with our needs and change of requirements through our house move.

Thank you to the team!

November 19, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you so much for your kind review - we're always so pleased to hear that everything went well!

Rated 5 out of 5 stars

Secure and affordable storage

Secure and affordable storage while we undertook house renovations. Great customer service and would recommend using Newbury self store.

November 9, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thank you, Mike, for the great review! Enjoy the newly-renovated house. From the whole team at Newbury Self Store

Rated 5 out of 5 stars

Fantastic service

Really helpful team in the Newbury office. Great service received from start to finish and they always follow up if you have any questions. Thanks again

October 26, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Matt, brilliant to hear that you are pleased with the service we've given and thank you for taking the time to leave a great review! All the best from the team here. Newbury Self Store

Rated 5 out of 5 stars

Great units

Great units, friendly staff and well priced

October 19, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Thanks for your 5 star review, we really appreciate you taking the time to do this! Newbury Self Store

Rated 5 out of 5 stars

Newbury Self Store is simply the best…

Newbury Self Store is simply the best and I have over the last twenty five years had the need to store possessions, gathered over the last 70 years, that are too valuable to dispose of, but don’t necessarily fit into or are needed in my everyday family life .
This last 18 months I have been able to store a treasure trove of works of art that has been collected over the years but with not enough wall space to hang them .
Newbury Self Store is both affordable and reliable and could not be a more secure and safe place . I always had every confidence that their professional and “ nothing is too much trouble” work ethic gave me all the confidence and trust that is essential in choosing a safe haven for my valuable collection.
Congratulations to all the team that provide such an important opportunity for the local community.

September 8, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Wow, what a lovely review! Thank you so much! It's been a pleasure and we hope to see you again in the future. All the best from the team here - Newbury Self Store

Rated 5 out of 5 stars

Newbury self store were amazing and…

Newbury self store were amazing and made using their storage very easy from start to finish. Very helpful, great value☆☆☆☆☆

August 16, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Louise, this is great to hear! Thanks for leaving us a review and wishing you all the best!

Rated 5 out of 5 stars

Excellent secure storage facilities

Excellent secure storage facilities and very helpful staff to assist with the whole process, especially if you are a novice like me! Would use again should the situation arise and highly recommend to others.

August 9, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Tracey, thank you for leaving such a great review! Very pleased your first time storing went well, maybe see you again in the future. All the best from the team here

Rated 5 out of 5 stars

Excellent service and facilities

Excellent service and facilities. Great location and price. Would definitely recommend, and I would use them again.

August 6, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

This is great to hear, thank you so much for taking the time to leave us a positive review! All the best from the team here.

Rated 5 out of 5 stars

Brilliant Buisness.

Had a locker with them for nearly 10 years. Place was always clean, no damage to items in the locker due to temperature. Owners are genuinely nice people too. Never had a bad experience the entire time I had a locker with them, have also recommended to friends who are still using them. Great service and facility!

July 13, 2022
Unprompted review
Newbury Self Store logo

Reply from Newbury Self Store

Hi Luke, thank you so much for this fantastic review! Thanks also for recommending us - wishing you all the best - the team at Newbury Self Store

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