NewDay USA Reviews 

9,908
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them expertly through refinancing and making loan processes remarkably smooth from start to finish. Consumers note that customer service representatives are consistently attentive, patient, and deeply responsive to any questions or concerns throughout the entire financial journey. Some people were dissatisfied with payment details, mentioning unexpected changes, financial discrepancies, or frustrating delays regarding money disbursements and checks arriving on time. A few reviewers also noted occasional operational difficulties, communication gaps, and significant stress during specific administrative steps of the overall transaction experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting that everything goes smoothly and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

Customers had positive experiences with user experience, consistently praising the smooth, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, noting that some consumers successfully lowered their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first phone call to closing only took about three weeks, which I thought was pretty quick. I was always treated with respect by everyone involved in the process. Very knowledgeable and profes... See more

Company replied

Rated 4 out of 5 stars

Nick was good. But the fees were ridiculous. We were charged in fees for things like water (which is managed here and reports were readily available); the flood report (which we already have because... See more

Company replied

Rated 5 out of 5 stars

From our very first phone call until the last was Outstanding & Signature On. Gentleman by the name of Logan G who took our call was Truly Trustworthy & Amazing. Then we had the honored of speakin... See more

Company replied

Rated 5 out of 5 stars

I'm not a youngster anymore and I've refinance multiple times as life events dictated. As a veteran from the early 1960s I've never used my VA loan benefit. I called NewDay on a whim just to investi... See more


Company details

  1. Mortgage Lender
  2. also in
  3. Financial Institution
  4. Mortgage Broker
  5. Non-Bank Financial Service

About NewDay USA

Written by the company

NewDay USA Logo
Get Started
855-630-9112

America's Mortgage Company for Veterans

NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals.

The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.

NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(9,908)

537 reviews in the last 12 months

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Rated 5 out of 5 stars

Personnel are extremely helpful and…

Personnel are extremely helpful and provided all the info and paper work thank you

August 7, 2026
NewDay USA logo

Reply from NewDay USA

Thank you for the review. We pride ourselves on helping our customers through the process and providing great service. We appreciate your business.

Rated 5 out of 5 stars

Lionel and his team were consummate

Lionel and his team were consummate
professionals. I ALWAYS felt attended to.

August 7, 2026
NewDay USA logo

Reply from NewDay USA

Thank you for the 5-star review and the great feedback about your experience with Lionel. We appreciate it!

Rated 5 out of 5 stars

Julian and his team was very…

Julian and his team was very professional and kept me updated throughout the whole process.

July 30, 2026
NewDay USA logo

Reply from NewDay USA

Thank you so much for the great review of your experience with Julian and the team. We appreciate your feedback.

Rated 5 out of 5 stars

Easy smooth process

Easy smooth process, professional service with Cody Dennis who kept me informed throughout the process.

July 30, 2026
NewDay USA logo

Reply from NewDay USA

Thank you so much for the feedback about your experience with Cody. We appreciate the 5-star review!

Rated 5 out of 5 stars

Wonderful experience and outstanding customer service!

Every person we had communication with was personable, respectful, knowledgeable, and courteous. They delt with me and my anxiety with the upmost respect, continuously reassuring me that things were progressing, and understanding my urgency.

July 29, 2026
NewDay USA logo

Reply from NewDay USA

Thank you so much for taking the time to share your experience with us. We pride ourselves on great customer service and are glad that we were able to assist you throughout the process.

Rated 1 out of 5 stars

Don't trust them

Don't trust them. They don't pay their bills. I performed a home, water, and pest inspection for New Day Usa in December 2025 and February 2026 and they never paid me. They are dead beats. Benjamin Blundo. Graceland Home Inspections. New Castle, Pa.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I'm not a youngster anymore and I've…

I'm not a youngster anymore and I've refinance multiple times as life events dictated. As a veteran from the early 1960s I've never used my VA loan benefit. I called NewDay on a whim just to investigate the possibilities. It's the best call I've ever made. I was contacted by Daniel Grover and I provided some information and Daniel took over from that time. This is without a doubt the easiest cash-out refinance I've ever done. It was a great move for me. Thank You NewDay and Daniel

July 24, 2026
Rated 5 out of 5 stars

Ian Russo did an amazing job.

Ian Russo did an amazing job walking us through the streamline process. He was very professional and he explained the entire process to us in every detail that helped us to get our loan quickly to close. We highly recommend Ian to anyone wanting to do business with NewDay USA. We are very happy customers. Thank you.

July 24, 2026
Rated 1 out of 5 stars

This company charged exorbitant rates…

This company charged exorbitant rates extolling the virtues of a VA lone then after all the paperwork 1 PAYMENT and they sold it, I had to go through a process ALL OVER again to pay the company they sold it to. ALL the points I had to pay for the VA funding fee to them was absorbed by them. THEY ARE A CLEARING HOUSE for VA LOANS. WHAT A RIPPOFF. I could have gone CONVENTIONAL instead. NEVER AGAIN! Mr LYNCH is getting RICH off "fellow Vets". Do not fall for this if you have other recourse.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Re-Fi cash out

we used NewDay before with our old house. 1 year into our new house we went for the Re-FI cash out which helped us pay off 4 major bills! Mr. Andrew Stangroom our account Executive was completely professional, courteous, Intelligent with his insight & suggestions, patient, understanding, and down right one heck of a guy!! Mr. Stangroom worked with us for about a month and a half with this loan. Myself, a crusty old & grumpy Retired Army Infantry Combat Veteran of 26 years was the hold up and the reason for a longer process. Mr. Stangroom was my calm and my patient guide and helped me to the finish line! With Awesome People within your staff at NewDay like Mr. Stangroom I don't know how you can go wrong! Please keep up the good work, help more Vets and take care of my new friend Mr. Stangroom with a raise or a bonus, he is Awesome!!! Thank you NewDay, Bill & Stephanie Merrill-

July 20, 2026

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