Constant attention from the Jake Benton (point man) to move along the process to completion.

Julius was my Rep thru the entire procedure.he was very informative and helpful,polite,respectful.i contacted him several times with questions and he always gave me the answers I was looking for.Easy step by step instruction and simple enough.sincerely appreciative.

Don’t waste your time, terrible service, lack of communication!! when I first applied the agent that was working with me was fired because he messed up all the paperwork and progress of my loan. Then another agent was assigned to me and again had to resubmit documents that I had already done.
These people don’t know the difference or definitionbetween a single dwelling house, and a condominium or a townhouse! They constantly identified my single dwelling the house as a condominium. So told them to hit the road!!
They show no concern as they all work for the admiral who doesn’t care about veterans as long as his pockets keep getting filled with money. He probably still wear his white ice cream uniform, and his college geek flunkies, carrying his briefcase and picking up his dry cleaning and serving his food on a silver platter. Just wish Mr. Tom was man enough to actually talk to a retired armyVETERAN who had a terrible experience with New Day. The FCA should take the commercials off the TV due to false advertisement.!!!

From the minute I called NewDay USA and spoke with Brandon Conover, the experience was painless. NewDay and he knew what I needed to do as a Veteran and what I needed to make my life easy going forward with my cash flow. The whole process from start to finish happened with in 30days. Brandon communicated with me almost every day as to where I was in getting this lone.

Working with Matt. Was a pleasure,He always informed me what was happening and when. He deserved a raise

My experience for my initial purchase of my home with Stuart was great and currently for my streamline refi with Thomas Costanza was also just as easy. Everything was done my phone and online in a timely manner and I never had to leave my house. Thank you guys.

Branden was in constant contact with us about ever step we needed to take. He kept us informed and was always there to answer every question we had

staff was friendly, professional and knowledgeable.

I thank you for giving me a chance

They know what they’re doing

Everything that could have went wrong went wrong. The entire process took just that five months when I was told it was going to be a streamlined process. I had to send in documents that I had already sent in repeatedly. Nothing was done in a timely manner. I continually had to ask for updates and when the updates did come, I was told, oh I need one more Document. I was told one rate at the beginning, but because it took so long on new days end i had to go with another right that was higher. So you didn't honor the original right?When the holdup was not because of me. I have financed a couple times prior to this and this is by far the worst experience I've ever had. If it was not for me, already borrowing. from my 401K. Prior to the original promised closing period with the lower rate, I would have canceled the whole process.

Everything across the board. I wish I could have done it sooner.

My loan officer Ben Taylor made the loan process an exceptional experience. He and his assistant Evian were very professional and helpful throughout the whole process. He was extremely knowledgeable in all areas. He answered my questions very clearly and swiftly. Every on I dealt with at NewdayUSA were very friendly and helpful.

Ellis made the process effortless. I could email documents as well as add them online to the process. Very quick turn around.

My coordinator made everything extremely easy for my wife and I to handle. The process was as smooth as can be, and I would recommend New Day USA to anyone looking for a loan.

My experience with NewDay USA has been fantastic. I felt I was working WITH Alex, who handled my loan instead of sitting back and expecting everything to be done FOR me. I wanted this to happen and Alex was always one step ahead of me in preparing documentation and asking the right questions. I was glad it all proceeded quickly with no surprises. It was a good experience. At the very end some documents needed minor adjustments and Phillip and especially Sarah were awesome in working with me to get it all done even though my laptop crashed forcing me to photograph documents and text them in. All this in the evening at the end of their work day. Very impressive!

We could tell that Nicolas, the representative helping us, was working hard to get the refi done in a timely manner. We appreciate that NewDay provides 100% appraisal value to loans. That’s the good.

The interest rate offered was higher by a whole point than Veterans United. That was disappointing. The underwriting team requested the same information multiple times. We felt pressured to pay off 3 loans that were zero interest (which then made them interest bearing).

The only advantage going with NewDay was the 100% refi value. The process took much longer than had been initially stated.

That’s their only advantage for a veteran.

Working with mr.samuel Gonzales was a pleasure he took the time to walk me thru everything and never rushed me and may sure I understood everything. I really appreciate him so much

Daniel was amazing. We know we were not easy to deal with but he went way above and beyond his duties to make sure that we were happy. He needs a raise right away.

Very misleading…. I was over 1/2 way through applying for a VA cash out loan before I saw the outrageous fees they charge. The VA loan might have a slightly lower interest rate but the random fees are a joke. TV commercials are so dishonest. I’m trying to warn my fellow veterans. The rear admiral representing this company has no integrity…