Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service team were so good, they helped with extra instructions and continously offered more help. They even followed up a couple of weeks later to make sure I had been able to fit all th... See more
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... See more
Company replied
I had a question about a curtain rod and Sophie came back straight away with a very comprehensive answer. It’s so nice to get the friendly human personal touch amid the usual auto response of AI !
Company details
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Do-it-Yourself Shop
- Furniture Accessories
- Window Treatment Store
Written by the company
Blind Shop
Contact info
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , United Kingdom
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3.7
Average
847 reviews
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Replied to 94% of negative reviews
Typically replies within 2 weeks
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Mid advertised blinds - avoid ordering!
Never leave bad reviews but the customer service is awful. Ordered 130cm drop blinds from b&q, came and only measured to 120cm - brought this up with them and they tried to tell me it’s the way it’s manufactured and that you have to choose 130cm drop to get that. On the b&q website they are all 130cm drop and advertised as that!! Wouldn’t even give me half my money back for the midsold item. They knew I no longer had the original packaging so couldn’t get a refund either. Avoid!!! wish I read these reviews before ordering, seems I’m not the only one who’s had an issue with them.
January 21, 2026
Unprompted review
Reply from Newedgeblinds
Hi Rhian,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and that you were left feeling disappointed. The drop sizes listed on marketplace sites such as B&Q refer to the maximum drop the blind is designed to fit, rather than the exact finished fabric length. This is a standard industry specification, as the control mechanism and headrail account for part of the overall measurement.
That said, we appreciate this isn’t always made as clear as it should be, and we understand how frustrating that can feel. We did our best to explain the manufacturing specification and explore available options, but returns and refunds do require the item to be unused and in its original packaging in line with marketplace and consumer regulations.
We’re always keen to resolve issues where possible, and we’d still be happy to review this again if you’d like to get back in touch with our team directly.
Kind regards,
Outstanding customer service
Now this is a company with outstanding customer service. Its rare to find any company who wants to communicate with their customers these days and New Edge are definitely an exception to the rule. They replied really quickly when I emailed about the sizes of blinds that I needed to order based on my measurements....even replying on a Sunday! I'd seen their products on a major high street DIY store website but the sizes were limited so I went direct to New Edge on line and I'm so glad I did. Loads and loads of different sizes available direct. Since delivery, which was really quick, they've also provided an after sales email to check that I'm happy. Ive only put one of the three night and day blinds up so far but it looks amazing. Would definitely recommend and will look forward to using them again if I need more blinds.
January 6, 2026
Unprompted review
Reply from Newedgeblinds
Hi Julia,
Thank you so much for such a thoughtful and detailed review.
We’re really pleased to hear that you found our communication helpful and that we were able to assist with sizing, even over the weekend. It’s great to know ordering directly gave you the flexibility you needed and that delivery and after-sales follow-up met your expectations.
We’re delighted to hear your day & night blind looks amazing already, and we hope the remaining ones look just as good once installed. Thank you again for the recommendation, we look forward to helping you again in the future.
Kind regards,
This company is brilliant!
This company is brilliant!! Half the price of B&Q. It just shows that it pays to check who supplies the big companies and then just go direct. Love my new blinds and will be back in future! Thank you 😊
January 4, 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you so much for the brilliant review, we really appreciate it!
We’re glad you found us directly and that you’re happy with both the value and your new blinds. It means a lot to hear you’d come back to us again, and we’re grateful for your support.
Thanks again for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Curtains exactly as described
Easy to order and curtains were exactly as described. Only gave 4 stars due to tracking information was not recognised on courier's site.
January 12, 2026
Unprompted review
Reply from Newedgeblinds
Hi Jax,
Thank you for your review and for your positive comments about the curtains and ordering process.
We’re pleased to hear the curtains were exactly as described. We’re sorry about the confusion with the tracking information, this can occasionally happen before the courier’s system updates, but we appreciate you flagging it.
Thank you again for your feedback, and we hope to assist you again in the future.
Kind regards,
☆☆☆☆☆ Curtain track review by a non-handy person
I ordered the hidden curtain track from New edge blinds. I am not a very handy person in general however the step by step manual was really easy to follow and I managed to install the track perfectly! The price of the track was also really decent in consideration to the quality of the materials. Will be ordering again!
January 25, 2026
Unprompted review
Reply from Newedgeblinds
Hi Angelica,
Thank you so much for the lovely review.
We’re really pleased to hear that you found the installation straightforward and that the step-by-step guide helped, especially as that’s exactly what it’s designed for. It’s also great to know you were happy with the quality and value of the track.
Thank you again for choosing New Edge Blinds, and we look forward to your next order.
Kind regards,
Would recommend
The Roman blind kit arrived promptly. During making the blind I noticed that one of the kit components was missing .My email was replied to immediately, and a replacement part was sent out by return of post . They have even emailed me to make sure that the new parts arrived safely and that I’m happy with everything. Really excellent customer service , and the blind kit itself is good quality and was well priced.
January 25, 2026
Unprompted review
Reply from Newedgeblinds
Hi Alison,
Thank you very much for your kind review.
We’re really pleased to hear the Roman blind kit arrived promptly and that we were able to resolve the missing component quickly for you. It’s great to know the replacement arrived safely and that you were happy with both the quality and value of the kit.
Thank you again for your recommendation, we truly appreciate it and look forward to helping you again in the future.
Kind regards,
Avoid at all costs!!
I ordered a pair of curtains from New Edge Blinds via Tesco’s online marketplace and received the wrong item I ordered. I was advised my original order size was out of stock. What followed was a week of complete frustration and appalling customer service.
Despite multiple attempts to contact the seller, they refused to provide a return slip and were dismissive and rude in their communication. I escalated the issue through Tesco’s customer service, including their WhatsApp platform and even their executive complaints team. Tesco representatives tried to intervene, but New Edge Blinds still failed to cooperate.
This experience has been unnecessarily stressful and time-consuming. I would strongly advise others to avoid New Edge Blinds. If you value your time, money, and peace of mind, shop elsewhere.
January 8, 2026
Unprompted review
Reply from Newedgeblinds
Hi Jo,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
Receiving an incorrect item and then facing delays in resolution is understandably upsetting, and we regret that this was your experience. This is not the level of service we aim to provide.
We would really like the opportunity to review this matter properly and work towards a fair resolution.
Kind regards,
Good VfM
Clear buying options on the website.
Product arrived in good time after prompt despatch.
Relatively easy to fit.
does what it says on the tin.
Good VfM.
January 12, 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you for your feedback.
We’re pleased to hear you found the website clear, the delivery prompt, and the product easy to fit. It’s also great to know it met your expectations and offered good value for money.
Thank you for choosing New Edge Blinds, we hope to assist you again in the future.
Kind regards,
Excellent choice of curtain rails.
Excellent choice of curtain rails.
Easy ordering.
Delivery within stated timeframe.
Product arrived all intact and complete.
Looks as described/picture.
Very happy with my purchase.
Can recommend.
January 18, 2026
Unprompted review
Reply from Newedgeblinds
Hi,
Thank you for your lovely feedback.
We’re really pleased to hear you were happy with the range of curtain rails, the ease of ordering, and the delivery timescale. It’s great to know everything arrived complete and exactly as described.
Thank you for the recommendation, we truly appreciate it and hope to help you again in the future.
Kind regards,
The best customer services I have had…
The best customer services I have had in years. Real people answering queries promptly and efficiently. Well done to you all !
January 8, 2026
Unprompted review
Reply from Newedgeblinds
Hi Jayne,
Thank you so much for your kind words.
We’re delighted to hear you had such a positive experience with our customer service. Providing prompt, helpful support from real people is something we really care about, so your feedback means a great deal to the whole team.
Thank you again for taking the time to leave a review, we truly appreciate it.
Kind regards,
Extremely poor experience with…
Extremely poor experience with NewEdgeBlinds. I placed an order on the 8th of Dec and never received. My order has been delayed for weeks with repeated claims of “failed delivery attempts” that are completely false. I was home every time and have Ring camera footage proving no courier attended.
I even took time off work to wait for a promised delivery by 5pm — again, nothing. No knock, no call, no delivery.
Customer service acknowledged the issue but nothing changed. Being told I can’t cancel or get a refund for a “custom” item that never arrives ,is unacceptable. Total waste of time and very unprofessional. Will escalate this issue ,as I feel I have been scamed, back and forward emails ,waste of time.
January 14, 2026
Unprompted review
Reply from Newedgeblinds
Hi Laurentiu,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had, I completely understand how frustrating this situation has been for you.
We have been in contact throughout regarding the courier’s failed delivery scans, and I appreciate how difficult it is when the tracking information doesn’t match what you’re seeing at home. We rely on the courier’s data to progress an investigation, but it’s clear that the service you received from them has fallen short of what either of us would expect.
To be clear, we have never intended to leave you without a resolution. Custom‑made items do follow a different process, but when a courier investigation confirms a parcel has not been delivered, we always resolve this for the customer , either with a replacement or a refund depending on the outcome.
I’d really like to get this sorted for you now. If you could please reply to our last email or contact us directly at sales@newedgeblinds.com, I will personally make sure this is brought to a conclusion without any further delay.
Thank you again for your patience, and I hope we can put this right for you.
Best Regards
I ordered a curtain pole from New edge…
I ordered a curtain pole from New edge blinds from the debenhams website and the cost was £65.75 after purchasing the item, i was browsing the web on the range website and they could get the excact same curtain pole from new edge blinds but the cost was £51 How can that be.
secondly the item description is not what the item actually is i wanted and was described as polished nickel. when the item came it was black dull colour.
thridly the couriers they use DX logistics are not very good. i wasnt in to receive my item. However, i got a message saying they had left the item with a neighbour. However, when i ask that neighbour they didnt know nothing about this. i then got home to find that they had just left it outside no signature no calling card like they siad they had left. no good at all.
January 13, 2026
Unprompted review
Reply from Newedgeblinds
Hi Paul,
Thank you for taking the time to leave your feedback.
Marketplace pricing can vary between retailers due to promotions, commission structures, and platform-specific costs, which is why prices may differ across websites even for the same product. We appreciate that this can be frustrating when noticed after purchase.
Regarding the finish, we’re sorry to hear it wasn’t what you expected. Polished nickel can appear darker depending on lighting and surroundings, but we understand this may not have matched your expectations and we’re always happy to review this further with customers directly.
We’re also very concerned to hear about the delivery experience you described. Items should never be left without authorisation, and this is not the standard we expect from our couriers. We do raise issues like this directly with the carrier when they occur.
If you’d like us to review this in more detail and see what we can do to help, we would encourage you to contact our customer service team directly so we can look into it fully.
Kind regards,
Fantastic Service
Fantastic service from start to finish.
Nothing was to much trouble for them in answering all questions.
I have no hesitation in recommending this company to all my friends and neighbours
January 11, 2026
Unprompted review
Reply from Newedgeblinds
Hi Taff,
Thank you very much for your kind review.
We’re really pleased to hear you had such a positive experience from start to finish and that our team was able to help with your questions. Your recommendation means a great deal to us.
Thank you again for choosing New Edge Blinds, we truly appreciate your support.
Kind regards,
Really happy 😃
Really happy with how quickly the delivery was & how nice the blind is thank you
December 28, 2025
Reply from Newedgeblinds
Hi Georgina,
Thank you for your lovely review.
We’re really pleased to hear you were happy with the quick delivery and the blind itself. Your feedback means a lot to us.
Thank you again for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
I would avoid them at all cost
I would avoid them at all cost, please read the other reviews, we had to get a third party to force a refund as our item never showed up and they refused to help other then saying to wait, after a month we had to get help from the bank for a refund
December 6, 2025
Unprompted review
Reply from Newedgeblinds
Hello,
Thank you for your feedback, Hanli. We’re sorry to hear you felt let down.
After reviewing your order, we were surprised by your comments, as the courier tracking shows multiple delivery attempts, including a calling card being left and several redelivery bookings. At no point did we refuse to help — we monitored the parcel throughout and followed the courier’s process while it was still in transit.
We also have no record of any third‑party contacting us regarding a refund, nor any communication from your bank. If something went wrong in the process, we genuinely apologise, and we’re always here to resolve issues directly.
If you’d like us to look into anything further, please reach out to us and we’ll be happy to assist.
Best Regards
Good product and service
Quick delivery from inital order. Blinds are easy to fit...instructions are good. Quality is good. Operate cleanly with no issues. Will use you again when we need!!
December 8, 2025
Unprompted review
Reply from Newedgeblinds
Hi Ian,
Thank you for your great feedback.
We’re pleased to hear you were happy with the delivery time, the quality of the blinds, and how easy they were to fit. It’s also great to know everything is operating smoothly.
Thank you for choosing New Edge Blinds, we look forward to helping you again when you need us.
Kind regards,
Poor packing
I have not been able to arrange for someone to fit the blind for me yet. However, I have taken it out of the tube to check the length and can see that part of the bottom edge has been folded back on itself. I imagine that this will show when the blind is put up. I am hoping there will be someone available to speak to me tomorrow afternoon 29/12 so I can discuss whether this needs to be replaced. Unfortunately, I am disabled so I'm not able to take it out of the plastic wrapping and attempt to iron out the crease.
December 28, 2025
Unprompted review
Reply from Newedgeblinds
Hi Mazzie,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about your concern with the blind on arrival, and we completely understand how worrying this must be, especially given your circumstances. This certainly isn’t the experience we want for our customers.
Our team is always happy to talk things through and review the best way to resolve issues like this, including checking whether a replacement is needed. If you haven’t already, please do get in touch with us directly and we’ll make sure this is looked into as a priority.
Kind regards,
Friendly and helpful and the goods…
Friendly and helpful and the goods arrived very quickly. Highly recommended. By me….
December 10, 2025
Unprompted review
Reply from Newedgeblinds
Hi John,
Thank you for your kind feedback.
We’re really pleased to hear you found our team friendly and helpful and that your order arrived quickly. Your recommendation means a lot to us.
Thank you again for choosing New Edge Blinds.
Kind regards,
I purchased 1 mknth back via B&Q…
I purchased 1 mknth back via B&Q platform and item is not recievd and nor have they refunded my money. Now they do not seem to respond as well. I have to take this up as a fraud from.my bank. Do not ever purchase from this brand
November 28, 2025
Unprompted review
Reply from Newedgeblinds
Hello,
We’re sorry to hear about your experience and understand how concerning this must have been.
This order was placed during the Christmas period when our manufacturing partner was closed, which caused a delay. The item has since been delivered, and we apologise that this was not clearer at the time.
If the item is no longer required, we’re more than happy to assist with a return and refund in line with the B&Q Marketplace process. Please contact us directly and we’ll support you promptly.
Best Regards
Product is ok if / when it finally arrives!
The product when it finally arrives is ok and the customer service are responsive and polite. Unfortunately they seem to have trouble in delivering the product. I ordered a curtain pole and one month later I was able to put the pole up, after ordering a connector part myself from Amazon and using our own screws. The pole arrived missing all these parts in a broken box 2 weeks late. They then sent out the missing fixings and brackets (which I had to ask twice for) which eventually turned up 3 days late and missing all the screws and rawl plugs. At one point when the pole was missing they said they had sent a replacement; they didn't as the original one turned up less than 12 hours after they said they would send one. After that we had a slightly farcical email exchange where they insisted the missing pole that eventually arrived was the replacement. I gave up on that fight. In short, they are polite and the product is ok, although extremely badly packaged. There was an element of having to chase them when things went quiet and I still didn't have a product, but they were always polite, just didn't follow through with what they said they would do. I would recommend ordering anything with an extremely long lead time just in case. I never thought I would have such a long email thread and have to wait so long for a curtain pole.
November 27, 2025
Reply from Newedgeblinds
Hi Alison,
Thank you for taking the time to leave such detailed feedback.
We’re genuinely sorry for the delays, the packaging issues, and the frustration caused by missing components and inconsistent updates. That is not the experience we aim to provide, and we understand how disappointing it must have been, especially for what should have been a straightforward purchase.
While we’re pleased our team remained polite and responsive, it’s clear we fell short on follow-through and delivery in this case. Your comments around packaging, communication gaps, and expectations are taken seriously and have been fed back internally so we can improve.
If you’d be willing, we would still welcome the opportunity to review this further and see if there’s anything we can do to make amends.
Kind regards,
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