Newgen Pharmacy Reviews 31

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been with New Gen Pharmacy for around 6 months and lost almost 5 stone on GLP-1, from someone who has suffered with eating disorders, body dismorphia and lack of confidence I can honestly say i... See more

Rated 5 out of 5 stars

I had such a positive experience with Nadia and felt compelled to leave a review. As I’m just starting my weight loss journey, I was quite unsure about where to begin, but she made the whole proce... See more

Rated 5 out of 5 stars

I visited the pharmacy today and the staffs were happy to help me a special service from Amina, you're amazing!! Honestly I came for checking prices I ended up buy the product. Keep up the good work.... See more

Rated 5 out of 5 stars

Exceptional service from staff really happy with my pharmacy they request for me medications from my GP I dont even have to call my GP anymore - and they deliver it to me the next day. They offered to... See more

Company replied

Company details

  1. Online Pharmacy
  2. Delivery Service

Written by the company

Your trusted Online Pharmacy. Delivering to You. Get Medication and Range of Other Products at Newgen Pharmacy. Online Prescription Ordering. Consult our Pharmacist Today. Nominate Us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Friendly and knowledgeable staff who…

Friendly and knowledgeable staff who always take the time to explain medications clearly and offer helpful advice.
Efficient service with quick prescription handling, making every visit smooth and reassuring.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I visited the pharmacy today and the staffs were happy to help me a special service from Amina, you're amazing!! Honestly I came for checking prices I ended up buy the product. Keep up the good work.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience with…Nadia

I had such a positive experience with Nadia and felt compelled to leave a review. As I’m just starting my weight loss journey, I was quite unsure about where to begin, but she made the whole process feel clear, manageable, and far less overwhelming.
Nadia was incredibly informative and took the time to walk me through everything in a way that was easy to understand. She answered all of my questions with patience and care, and I never once felt rushed.
What really stood out was her kindness she even stayed behind after work to make sure I felt comfortable and supported before leaving. That level of thoughtfulness is truly rare and meant a great deal to me.
She has also been so helpful to my mum, which makes the experience even more meaningful for us both. It’s clear that Nadia genuinely cares about the people she helps.
I’m very grateful to be starting this journey with her support and would highly recommend her to anyone looking for professional, kind, and dedicated care.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Newgen…

I had a great experience with Newgen Pharmacy.
The treatment process was smooth, and the support from the team was excellent throughout.
I’ve had very positive results, including weight loss, and I feel much happier and more confident now.
Communication was always clear and professional, which made the whole experience stress-free.
I’m really pleased with the service and would happily recommend Newgen Pharmacy.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with New Gen Pharmacy for…

I have been with New Gen Pharmacy for around 6 months and lost almost 5 stone on GLP-1, from someone who has suffered with eating disorders, body dismorphia and lack of confidence I can honestly say it has changed my life. The team are great, fast delivery and unmatched support!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Raja

Satisfied and very happy with the service 💯

October 9, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review, Raja! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Good behaviour

Great experience

October 15, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Worlds best ever 👍

One of the best pharmacy I got medicine from sometimes they deliver same day elsewise next day you get your medicine at your doorstep next day amazing staff and customer service is so good

October 15, 2025
Unprompted review
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Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Very satisfied with my experience

Very satisfied with my experience. The pharmacists are knowledgeable and polite. They take time to explain everything clearly, which makes me feel confident about my prescriptions. Great service and clean environment.

October 15, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Very helpful with my prescriptions and…

Very helpful with my prescriptions and always on time. Great service 💯.

October 8, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review. We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

I used NewGen quite Few times

I used NewGen quite Few times. The staff are very friendly professional. They were able to answer all my questions and and give advise for what i needed.

October 11, 2025
Unprompted review
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Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Absolutely excellent customer service and…

Absolutely exceptional customer service and help. Professional, polite and outstanding highly recommend.

October 15, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 1 out of 5 stars

Avoid this business. Terrible!

I rarely have time to write reviews of random businesses, but had to make an exception here. Whatever this place is, it is NOT a pharmacy. The staff are extremely rude, and racist. They behave bizarrely. First time I entered this “pharmacy” was to buy a standard over the counter medication that anyone can just walk in and buy instantly from Boots and other normal pharmacies. They literally interrogated me and their manner was utterly bizarre. On top of that the “pharmacist” refused to even confirm the actual price of the medication and just shoved a card machine in my face. When I queried the price (she charged £10.99 for a £3.99 medication) only then did she admit she was charging me the wrong price. She said, “oh sorry, I thought this was a different product.” She then charged me the correct price. That was six weeks ago. Today my GP had advised me to take this OTC medication again and told me to just go get it from a pharmacist and that I didn’t need a prescription. So I somewhat reluctantly returned to this “pharmacy” to buy my medication. Today the woman flat out refused to sell me the medication. She was unfriendly and vile. She glared at me and said “you’ve been in here before. You can’t take this again.” I mentioned this experience to one of my neighbours who reported similarly awful experiences at this place and who said that having observed the way they treated him compared to the way they treated a white person, he’s convinced they are racists. Sadly, I have to agree. Avoid this place like the plague and just go to Boots. Their website says they sell some kind of weight loss meds apparently as well. I wouldn’t trust them as far as I can throw them. If you require weight loss meds I’d recommend just going to your GP or to a reputable pharmacist like Boots.

October 14, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Dear Tobias,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and appreciate you bringing your concerns to our attention.

Please allow us to clarify that here at NewGen Pharmacy, we are committed to providing a professional, respectful, and safe environment for all patients, regardless of background. We take allegations of discrimination extremely seriously and do not tolerate any form of racism or inappropriate behaviour from any member of our team.

Regarding the sale of over-the-counter (OTC) medication: while these medications do not require a prescription, pharmacists still have a professional responsibility to ensure that they are appropriate for each individual based on their medical history, and recent use of the medication. In some cases, if a pharmacist has concerns about the suitability or safe use of a product, they may decide not to supply it — this is always done with patient safety as the primary concern.

We also regret any confusion caused around pricing on your previous visit and apologise for any inconvenience.

If you would like to discuss this further, please feel free to contact us directly at 020 4599 5647 and we would be happy to speak with you or clarify any issues.


Kind regards,
NewGen Pharmacy

Rated 5 out of 5 stars

Great service

Great service! Dr. Naeen is an excellent doctor, and the entire staff is very efficient! I'm very satisfied with the service and the super fast delivery! I recommend Newgrn Pharmacy!

October 1, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Great pharmacy

Great pharmacy, everyone is always very helpful and polite, my medication was instantly delivered. I can highly recommend!

September 1, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review, Marty! We're so glad you loved the service. We look forward to seeing you again!

Rated 5 out of 5 stars

Great experience

Great experience, great staff and fast delivery. Helped me with Thyroid medication as i had issues with previous pharmacy. Quick delivery, can not complain.

July 17, 2025
Unprompted review
Newgen Pharmacy logo

Reply from Newgen Pharmacy

Thank you for the great review, Anil! We're so glad you loved the service. We look forward to seeing you again!

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