New Home Quality Control LTDReviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, who are described as knowledgeable, friendly, and efficient. Many highlight the thoroughness of the inspections, with detailed reports provided quickly, often within 24-48 hours, which proved invaluable for identifying issues that customers would not have noticed themselves. The value for money is frequently mentioned, with people feeling the cost was well justified by the discoveries made and the peace of mind gained. However, some people were dissatisfied with the service, mentioning poor communication and unresponsiveness to basic questions. There was also occasional confusion regarding scheduling and appointment times.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the thoroughness and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick turnaround for... See more

Value for money

People report positive experiences with value for money, consistently stating that the service is well worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Tayl... See more

Rated 5 out of 5 stars

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received... See more

Rated 5 out of 5 stars

Helen was very thorough during her visit for our post-completion snagging. She took her time to evaluate both external and internal snags, taking photos along the way. We were very impressed by the fi... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(355)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thermal inspection by Orlando was great

Orlando is brilliant. After watching his videos for years and having a full new home inspection last year, I decided to get a thermal inspection done. Orlando indetified multiple issues that I can now take back to the developer. Highly recommend him, professional and a friendly knowledgeable guy.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Good Value for money. Detailed and time saving

We recently had Paul visit our new build, a True hero of the industry.
Highly knowledgeable and shows a dedication that goes beyond what you'd expect. He arrived promptly was friendly and professional. He provided us with a detailed report of the issues found with our new build. After care is top notch. Great value for money.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very professional and thorough snagging service. She picked up issues we would never have noticed and provided a clear, detailed report that was easy to share with the developer. Friendly, knowledgeable, and well worth it for the peace of mind.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!
Communication was brilliant and very clear fully outlined report provided with in 24hours. Would definitely recommend and use myself again!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

A really brilliant service

A really brilliant service. Handled very quickly. Report provided within 24 hours of assessment being carried out. The report is extensive and incredibly thorough. I cannot fault the service and would highly recommend.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

From first organising the snag to receiving the report, NHQC have been brilliant. As all new build buyers will be aware, completion dates change - NHQC were accommodating with all these date changes and helpful in supporting us understand that for what we wanted a post completion survey straight after we get the keys would be best.

The survey was carried out, the person was very professional and helped me in understanding some further detail to some of the snags they were noting so that I could talk to the developers after. The report we’ve received is concise and clear and helps us, the buyers, have all the info we need to ask developers to get our house up to the right standard.

As first time buyers we were also a little nervous purchasing a new build (which feels a bit risky given some of the horror stories you hear) - I felt at ease knowing that NHQC would be looking over the property and looking for issues in a field they are experts in.
Would highly recommend and would absolutely use this service again!!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Easy to book. I had to change the date multiple times and had no issue doing it.
Our engineer arrived on time, was incredibly thorough, and very detailed in informing us of the issues.
Report was received 2 days later.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great staff

Tony was brilliant. He text me the day before personally to give me a time that he would arrive. I said that I may be a bit late as travelling from elsewhere he was very accommodating beginning on the exterior of the house.

When I arrived he explained the entire process to me.

When he was finished he explained some minor issues found and noted that I’d receive the report the next day which i did.

A very fast turn around and very good workers. Thank you!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service would highly recommend!

From start to finish there was great communication!
Prior to and on the day of inspection, everything was checked and planned before starting.
The inspection itself was very thorough. The amount of snags picked up compared to what we would’ve noticed was unbelievable and in our opinion made this such a great value for money service.
Orlando was great and would recommend to everyone!

January 21, 2026
Unprompted review
Rated 4 out of 5 stars

Very impressed.

Very impressed.

There was a bit of confusion around the snagging time.

But booking in, getting the report the day after. Very detailed with images thought was brilliant and very easy.

Well done and will highly recommend.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and outcome

Paul came out, prompt, lovely bloke and provided a comprehensive report of everything wrong with the property for me to raise with Persimmon. Report received in 24 hours with pictures, relevant code requirements they were in exception of and generally just a fantastically clear outcome that leaves no room for the developer to misunderstand. Excellent work.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend!

My husband and I moved into a new build house whilst both working full time. Having the team come in and inspect the house gave us the peace of mind that we needed that we were safe in our new home, especially with a little one on the way! It saved us lots of time trying to attempt this ourselves whilst working and going by the list we were sent back we definitely would have missed most snags ourselves. It was worth every penny. Stefan was also very approachable, and happy to hear about anything we had noticed ourselves first.
Thank you for making the stress of moving a little bit easier! Would highly recommend.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We were initially sceptical about booking a snagger, as the developer advised they were simply “money makers”. Because of this, we followed the Instagram account to better understand what they actually look for and we’re so glad we did.

We decided to go ahead with a pre-completion report and it was money very well spent. Around 80% of the snags identified are things we would never have noticed ourselves. Having a professional report has given us confidence and evidence to push the developer to complete the required actions highlighted by New Home Quality Control.

From booking through to receiving the report, the process was straightforward and efficient, and any queries we had were always responded to promptly.

We would highly recommend this service to anyone buying a new build, it genuinely makes the new home journey much easier when it comes to identifying and rectifying snags.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Thorough Survey and Great Report

Survey undertaken by Tony was done to a high standard and the report produced after it is invaluable in engaging with the housing developer. Fully recommended.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

5* service and 100 snags reported

After buying our first new build and lots of advice, we decided to look for a 5* snagging company. After lots of research New Home Quality Control was by far the most recommended. Due to being so popular, there was limited availability but Orlando assured us he would do the inspection himself to ensure it was completed when we needed it done. Orlando drove over four hours to get to us, kept us updated throughout the whole process and was fantastic. He explained everything he would be doing and was extremely thorough. He even worked well around our anxious dog and my husband working from home! We had already reported snags we had seen ourselves but Orlando found snags that we never would have even noted or found. Snags were even picked up inside the loft, behind radiators and on the roof. Exactly 100 snags were found and will now be rectified thanks to the thorough job by Orlando. Going with this company was worth every single penny and we would highly recommend this company to anyone considering having their home inspected.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommend new home quality control. Stefan was friendly professional and knowledgeable in explaining his findings. Thankfully our inspection report did not include any major issues for our Taylor Wimpey new build. However, the inspection was well worth the service for peace of mind. The report was professional and detailed which will allow us to present minor issues to the developer to resolve. Thank you again! 5*

January 13, 2026
Unprompted review

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