I like shopping at Newpharma because the prices are lower than at other stores, I can always find all the products I need, the website is easy and intuitive to use, and delivery is not only very fast... See more
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I always order a lot of health products and household supplies from Newpharma and I’m very satisfied with the experience every time. I appreciate that there are many different things you may need, eve... See more
I believe that the products offered in pharmacies are more reliable and have better therapeutic effects. I buy my skincare products from your pharmacy. You always offer the lowest prices and fast de... See more
One item was missing in my package. I have informed the customer service and was assured via email to receive the money for the missing item back within 5 working days. However, I didn't receive any... See more
Company replied
Company details
- Pharmacy
- Cosmetics Store
- First Aid Station
- Fitness and Nutrition Service
- Skin Care Clinic
- Wellness Center
Information provided by various external sources
Op zoek naar cosmetica, voedingssupplementen of geneesmiddelen (zonder voorschrift) aan een voordelige prijs én met kwaliteitsgarantie? Dan is Newpharma de uitgelezen plek om de zoektocht te starten. Ruim 30.000 producten van 750 bekende merken staan er tot uw beschikking.
Contact info
4.3
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
They send products about to expire
It looks like they get rid of old products without taking care of how buyers will use them.
I ordered 3 packages of the same cream (to use one after another of course) and noticed that the expiry date on all of them was as soon as in 3 month. I won't even finish a single tube before it will expire and I'll have to dispose it.
There is no free or convenient return, so I had to pay 10 euro to send those packages back, and I had to write emails to Newpharma to ask to proceed my return, because it didn't happen within time frames specified on the website.
July 1, 2023
Unprompted review
Reply from Newpharma
Hello, thank you for your feedback. Unfortunately, we can't find any communication regarding this matter. It's important to us that you reach out to us when you notice an anomaly. We will then be able to assist you to the best of our abilities.
Could you please send us your order number to the following address: info@newpharma.be
Best regards, the Newpharma team.
Good selection of products at…
Good selection of products at competitive prices
July 22, 2023
Unprompted review
Mouth blisters
I ordered the mouthwash because i have blisters on my lips. It gave a relief after every used. The texture of the mouthwash is a bit thick.
July 4, 2023
Unprompted review
Snel en smooth levering!
June 25, 2023
Unprompted review
It's been 2 weeks since I ordered…
It's been 2 weeks since I ordered potassium and silence! I did not receive the product or information why this happened. Last time I use the services of this company!
June 23, 2023
Unprompted review
Everything fine
Everything fine, good products in good price, fast sanding and nice gratis article
June 7, 2023
Unprompted review
Good service .
May 7, 2023
Unprompted review
Great prices and excellent customer service
Super happy with the prices, shipping times, and excellent customer service that sorted out a missing item from my last order.
April 17, 2023
Unprompted review
I am very satisfied
I am very satisfied, the order process is easy and smooth and the delivery time is fair. I highly recomend it
March 7, 2023
Unprompted review
Best Pharmacy online!
The best brands, good price, fast delivery. I will definitely buy again!!
February 28, 2023
Unprompted review
Long delivery term
I ordered one item and chose for Mondial Relay delivery to their pock up point. Instead of claimed 48 hours it took more than a week to get my order. Really frustrating and disappointing 😞 I would think twice to make an order , because real terms do not coincide with reality
January 25, 2023
Unprompted review
Reply from Newpharma
Hello, thank you for your feedback. We are aware that exceptional situations can happen, which is why we indicate that the deadline is respected in more than 90% of the cases. We apologise if a late delivery has caused you any inconvenience. We will do our utmost to avoid this. Sincerely, The Newpharma Team
Fast delivery and amazing products
January 2, 2023
Unprompted review
IT WAS A GOOD ONE
The shopping process was smooth, and I found the items I needed without issues. I also liked that the package was sent on time and delivered in a well-packaged box.
December 28, 2022
Unprompted review
I have ordered and paid on 25/11/2022…
I have ordered and paid on 25/11/2022 and I still not get my product, if I can choose 0 star I will choose that
November 24, 2022
Unprompted review
Reply from Newpharma
Dear, thank you very much for your opinion. Unfortunately, we do not find any communication about this. It is important for us that you contact us whenever you find a problem. That way we will be able to help you further! We will contact you soon. Kind regards, the Newpharma team
Good arrived on time in good condition
December 6, 2022
Unprompted review
Haven't received it
I would love to give a review of the products but it's been a week and I still haven't received the things that I ordered.
November 16, 2022
Unprompted review
Reply from Newpharma
Hello, we thank you for your review. We are sorry to hear that you have identified this. We invite you to contact our customer service department about this. We will then be happy to help you further and offer you a quick solution. Kind regards, the Newpharma team
The shipping was fast
The shipping was fast, and the order was all there. But the lid on one of the jars (my baby's medicine) was broken.
November 11, 2022
Unprompted review
Lower price, but for a reason
I chose this shop because of the range of products. However the limit for delivery options was annoying - I wish I just paid extra and chose a better service than Mondial. My box had a huge opening, and one of the products was also bit smashed (the box). There was no pakbon/receipt inside, and it was overall packed a bit sloppy.
One of the products, a cream in a tube, did not have a safety foil.
November 10, 2022
Unprompted review
Reply from Newpharma
Hello, we thank you for your review. We are sorry to hear that you have identified this. We invite you to contact our customer service department about this. We will then be happy to help you further and offer you a quick solution. Best regards, the Newpharma team
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