I've gotten into the groove with new orders for similar but updated User's Guides for my software project. The experience is seamless. I work on my project, print a couple of home proofs for editing,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troub... See more
Company replied
Exceptional value and a very smooth process! I recently used New Print for the first time after doing extensive price research, and they are easily the best "bang for your buck" in the industry rig... See more
I was very impressed with the quality and speed of service, especially during this busy election period. Having a printing service available in Ottawa was a huge help, since all the providers in Gatin... See more
Company replied
Company details
- #1 of 1 best companies in Packaging Supply Store
- #2 of 22 best companies in Business to Business Service
- #1 of 7 best companies in Prints and Signs Store
Written by the company
As a premier online packaging and printing company, we offer the largest selection of products, expert customer service, and outstanding quality all backed by our satisfaction guarantee. We may provide printing, but we do so much more than that. One of our goals is to make your life easier and help you to be more effective and efficient as you do business. In order to do this, we have expanded our services beyond printing. The services we offer presently include: Commercial Printing, Graphic Design, Direct Mailing and Variable Data Printing, Special Fulfillment Requests and Multiple Shipments, Packaging and Labels and we are indeed, environmentally friendly.
Rest Assured!
Free artwork inspection with every order
Every order is manually inspected by a pre-press technician and will let you know if any corrections need to be made before printing. Choose from a digital or a hard copy proof before you print!. Your approval is always required before printing.
Contact info
25-2450 Lancaster Road, K1B 5N3, Ottawa, Canada
- 18776391286
- marketing@newprint.ca
- newprint.ca
4.8
Excellent
4K reviews
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Excellent Quality and Great Value
The service was timely, cost-effective, and of excellent quality.
May 7, 2025
Reply from Newprint
Thank you so much for your wonderful feedback!
We truly appreciate your kind words and the trust you've placed in us. It means so much to know that our service met your expectations in quality, timing, and value. Customers like you motivate us to keep delivering our best. At Newprint, we remain committed to providing exceptional products and service, every single time. We’re excited to welcome you back for your next order, and we can’t wait to serve you again soon!
The quick turnaround is so convenient
The quick turnaround is so convenient! I also love that they are local so I can pick up my order, rather than waiting for shipping.
May 5, 2025
Reply from Newprint
Hi! Nicole. Thank you so much for your kind words! We're truly grateful for your support and happy to hear that our quick turnaround and local pickup option have made things more convenient for you. Your satisfaction means the world to us. We look forward to continuing to provide you with excellent service and quality products on your future orders!
Good
"5-day production time" is what's advertised on the website, but our Perfect Bound book order took 19 business days to get put into transit. The quality was good, but I'd only repeat a future order if I'm not on a time crunch.
April 28, 2025
Reply from Newprint
Thank you for your honest feedback. We're glad you were happy with the quality of your Perfect Bound book and truly sorry for the delay. We value your input and are working to improve our turnaround times for a better customer experience. Thank you again for your understanding and support.
Reply from Newprint
Hi! Philip. Thank you for your thoughtful feedback. We're truly pleased to hear that you’re satisfied with the quality of our products and the service provided by our team. Your appreciation and continued support mean a great deal to us. We value your loyalty and look forward to serving you again in the future.
Overall happy
The customer service was quick and excellent. The product also arrived relatively quickly. My only disgruntlement was the cost of the product.
April 24, 2025
Reply from Newprint
Hi! Andrew. Thank you so much for sharing your experience with us! We're truly happy to hear you were satisfied with our customer service and how quickly your order arrived. Your feedback is incredibly valuable, and we appreciate your honesty regarding the pricing. We’re always looking for ways to improve and offer the best value to our customers. Thank you again for your support and we look forward to serving you in the future!
Rushed
Hi there.
The covers are dirty or the colors didn’t dry before you stacked them. It’s looks very unprofessional and now I have to redo them at Staples because it’s a reflection of my work.
I wrote an email reminder not to stack them until they dry but this was not communicated.
April 22, 2025
Reply from Newprint
We're truly sorry to hear about your experience and completely understand your frustration. Thank you for bringing this to our attention. This isn’t the level of quality we aim to deliver, and we’re taking your feedback very seriously. We will be bringing this matter to our team to ensure better communication and handling in the future. Your satisfaction is extremely important to us, and we’re committed to making this right. We appreciate your patience and the opportunity to improve.
Helpful, Local and Quick!
The team at Newprint were extremely helpful and were able to get my rush order done in no time. Great experience and local. I will definitely use them again!
April 23, 2025
Reply from Newprint
Thank you so much for the amazing feedback! We’re thrilled to hear our team could assist with your rush order, fast turnarounds and great service are exactly what we aim for. It means a lot to have your support, especially as a local customer. Your satisfaction means everything to us, and it’s always rewarding to know our efforts are making a difference. We truly appreciate your trust in us and can’t wait to work with you again soon!
Reply from Newprint
Hi! Ronnie, Thank you so much for sharing your experience! We're thrilled to hear that everything was easy, budget-friendly, and arrived fast, that’s exactly what we aim for. Your feedback truly matters to us and keeps us motivated to keep things smooth, affordable, and top-quality. We appreciate your support and can’t wait to have you back for your next order!
Exceptional Service and Quality Printing
We had New Print handle the printing of our catalog, and the quality was excellent. I made a mistake in the proof that I completely missed, and they still went above and beyond to help fix it—offering us a discount to reprint. Their customer service was outstanding, and I’d recommend them to anyone looking for a reliable printing partner.
April 22, 2025
Reply from Newprint
Hi! Nick. Thank you for your thoughtful feedback and for choosing Newprint. We’re delighted to know you were pleased with the quality of your catalog. Providing exceptional service and standing by our clients, especially when unexpected challenges arise is at the heart of what we do. We're always here to help make things right, because that’s what being a reliable printing partner is all about. Your satisfaction and continued support truly mean a great deal to our team. Thank you once again and we look forward to collaborating with you on future projects.
Great all over
April 22, 2025
Reply from Newprint
Thank you so much for the amazing feedback! We’re truly grateful for your support and so happy to hear that you’re satisfied with our service and product quality. Your kind words mean a lot to our team. Customers like you who keep us inspired every day. We’re excited to serve you again on your next order.
My experience so far . . .
It was super easy to navigate options and put together what was needed for my project and the time to get me a digital proof was excellent!!
I do wish the different materials had better examples given for them so making decisions about what paper weight/coating/etc would work best for me as someone who has never done this before.
Receiving not 1 but 2 emails asking for a review of my experiences when I haven't even received my finished product yet could probably be adjusted so that they get sent out a few days after the order is shipped with the follow up being a little later would be much better.
Overall, currently, I would order from here again should the need arise!
April 20, 2025
Reply from Newprint
Hi! Megan. Thank you very much for your kind words and thoughtful feedback. We're pleased to hear that you found our website user-friendly and that the turnaround time for your digital proof met your expectations. We’re always grateful to know when our service is meeting our customers’ needs.
We sincerely appreciate your suggestions and will certainly take them into consideration as we continue to improve. Your support means a great deal to us, and we look forward to the opportunity to serve you again in the future.
Always a pleaseure working with…
Always a pleaseure working with NewPrint! The customer service is so personal and the delivery is fantastic!
April 17, 2025
Reply from Newprint
Thank you for your wonderful feedback! We’re truly grateful for your continued support and delighted to hear that our personal service and reliable delivery have made a positive impact. Working with you is always a pleasure, and loyal customers like you remain at the core of everything we strive for. We look forward to supporting your future printing needs!
This great Canadian company did an…
This great Canadian company did an amazing job printing our Team's hockey cards. They were very helpful in answering any questions I had and their recommendation on the card specs (16pt C2S, Gloss Lamination, without round corners) was fantastic. These aren't like hockey cards, they are hockey cards. Everyone on the team was very impressed and wondered where we got these. The speed in which we received the cards was also shockingly fast. I cannot recommend newprint enough. I'm looking forward to utilizing their services again.
February 25, 2025
Unprompted review
Reply from Newprint
Thank you so much for the wonderful feedback, John!
We're absolutely thrilled to hear that you and your team loved the hockey cards. It means a lot to us that the Hockey Cards quality, and customer service made such a great impression. We're especially glad our recommendation on the card specs worked out perfectly, your satisfaction is exactly what we strive for! Hearing that the whole team was impressed and curious about where the cards came from is the kind of feedback that truly energizes our team. We’re grateful for your trust in Newprint, and your kind words reaffirm our commitment to delivering excellent service, quality products, and fast turnaround every time. Thank you again for your support. We can’t wait to work with you on your next project!
Very helpful and knowledgeable
Very helpful and knowledgeable. Made my experience super quick and easy. Very responsive.
April 14, 2025
Reply from Newprint
Hi! Angelique. Thank you very much for your thoughtful review! We're truly happy to hear that your experience was smooth and easy, delivering that level of service is something our team is genuinely committed to. Being helpful and responsive is a value we all take to heart, and your feedback means a great deal to us. We’re excited to assist you with your next order!
Just a standard order of double sided…
Just a standard order of double sided business cards but they were produced extremely quickly and the quality was more than acceptable. They were able to turn it around more than a week sooner that the quickest delivery date I could get from the dreaded Vista Print (yuk!)
April 8, 2025
Reply from Newprint
Hi! Dave. Thank you and we truly appreciate you taking the time to share your experience. Even with a simple order, we do our best to give each project the care and attention it deserves.
We’re really glad to hear that your business cards arrived earlier and that the quality met your expectations. It means a lot to know we could meet your needs.
Thank you again for trusting us and we’d be more than happy to work with you again anytime!
Amazing quality
It was good quality of printing and careful wrapping to protect the products!
April 11, 2025
Reply from Newprint
Thank you so much for the great feedback! We're thrilled to hear you were happy with the print quality and the extra care we put into packaging your order. Every detail matters to us, and it’s always a joy to know it made a difference for you. We’re grateful to be part of your creative journey and excited to work with you again soon!
Repeat customer
Very quick reply to enquiries. Competitive pricing. Very accommodating with changes and very pleasant to deal with via phone or email. Repeat customer
April 10, 2025
Reply from Newprint
Hi! Mike. Thank you so much for taking the time to share your feedback! We’re pleased to know that your experiences with our team have been consistently positive. We truly value the trust you’ve placed in us, particularly as a repeat customer. Your continued support inspires us to maintain the highest standards of service. We look forward to collaborating with you on your next order and ensuring an exceptional experience once again.
Reply from Newprint
We appreciate your kind words and are thrilled to hear you enjoyed your experience.
Very pleased with the order I placed
Very pleased with the order I placed. They did a great job.
March 31, 2025
Reply from Newprint
Hi! Cecile. Thank you for your feedback! We're delighted to hear that you’re pleased with your order. Providing quality service is always our priority, and we truly appreciate your support. We look forward to serving you again!
Always great customer service from Erin.
March 28, 2025
Reply from Newprint
Thank you so much for sharing your kind words! We’re thrilled to hear that Erin provided you with excellent service. She is truly a valued member of our team, and we’ll be sure to pass along your appreciation to her. We’d be happy to welcome you back on your next order!
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