Don’t expect to be paid before the sun goes down, they are inconsistent with payments.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company , been with them for 3 years, thank you for your flawless efforts in managing my payrol. Would highly recommend them your definitely not a number like most umbrella companies or treated... See more
Company replied
Had a query about changing my weekly pay to monthly and a few questions regarding my pension too. All questions answered and dealt with very quickly and efficiently. Member of staff Nikki who answered... See more
Company replied
Called today regarding accrued holiday pay as I was unsure if I had any to claim. Spoke to Nikki who advised me that I had accrued some and organised for this to be paid straight away into my account.... See more
Company replied
Company details
Written by the company
The family at New Red Planet work with recruitment agencies and contractors to ensure that those undergoing temporary work are paid as they should be. New Red Planet have recently been granted FCSA accreditation. This is a result of a thorough audit of NRP’s practices, policies and processes, meaning that agencies and contractors can partner with us in the safe knowledge that they will be receiving a fully compliant, industry-leading service. We are home to a fantastic customer service team, guiding contractors through the increasingly choppy waters of (self) employment. Whether you are a contractor wishing to be paid through any one of our PAYE models, or a recruitment company wishing to outsource your payroll to an experienced and compliant company, New Red Planet can support your needs.
Contact info
Glasshouse, Suite 2F3, Alderley Park, Cheshire, SK10 4ZE, Alderley, United Kingdom
- 01617131730
- info@newredplanet.com
- newredplanet.com
4.1
Great
61 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and efficient.
December 20, 2023
Unprompted review
Reply from New Red Planet
Hello Joanne,
We are pleased to see that you were satisfied with our payroll service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Swift payments with a clear breakdown…
Swift payments with a clear breakdown of ingoing and outgoings. Staff have been very helpful when I have needed to call.
January 25, 2024
Unprompted review
Reply from New Red Planet
Hello Catherine,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
We shall pass this back to our customer service team.
Many thanks,
Customer Support
Very helpful and friendly staff
January 17, 2024
Unprompted review
Reply from New Red Planet
Hello,
We are pleased to see that you were satisfied with our payroll service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Excellent service
January 26, 2024
Unprompted review
Reply from New Red Planet
Hello Noshin,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
We shall pass this back to our customer service team.
Many thanks,
Customer Support
Always on time with invoices and…
Always on time with invoices and payments.
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Martin,
We are pleased to see that you were satisfied with our payroll service.
We always aim to pay out contractors on a timely basis and are always happy to assist with any enquiry.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
The New Red Planet's staff are very professional in their approach
The New Red Planet's staff are very professional and timely in delivery. Hardly any complaint. Thank you so much.
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Kehinde,
We are pleased to see that you were satisfied with our service.
We always aim to be professional & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Professional Staff
Prompt and efficient with any queries. Professional and friendly!
November 6, 2023
Unprompted review
Reply from New Red Planet
Hello Karen,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Very good in deed
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Paul,
We are pleased to see that you were satisfied with our service.
Many thanks,
Customer Support
Kept me in the loop and accurate
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Kiera,
Thank you for leaving us a review. We are happy to see that you have been satisfied with our payroll service.
We always aim to be efficient with any query and provide quality service.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
I have never had any issues with…
I have never had any issues with setting up or payment, 100% effective service
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Mark,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Great service!
low margins, payments on Thursday, payslips by email, all great!
January 29, 2024
Unprompted review
Reply from New Red Planet
Hello Robi,
Thank you for leaving us a review. We are happy to see that you have been satisfied with our payroll service.
We always aim to be efficient with any query and provide quality service.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Lee,
Thank you for leaving us a review. We are happy to see that you have been satisfied with our payroll service.
We always aim to be efficient with any query and provide quality service.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Paid on time
Paid on time. Relatively short notice. Quick and efficient. No fuss. Full transparency.
January 18, 2024
Unprompted review
Reply from New Red Planet
Hello Tracy,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call on 01617131730.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Emmanuel,
We are pleased to see that you were satisfied with our service.
We always aim to be informative with any query you may have during your call.
We shall pass this back to our customer service team.
Many thanks,
Customer Support
Very helpful
Very helpful, answered all my queries, good customer service.
December 20, 2023
Unprompted review
Reply from New Red Planet
Hello Sue,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query you may have during your call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Rio,
Thank you for your kind words. We will ensure to pass this on to our customer service team.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello David,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
An attentive service provider
An attentive service provider. Quick at processing payments and responsive to answer queries.
November 23, 2023
Unprompted review
Reply from New Red Planet
Hello Sarah,
We are pleased to see that you were satisfied with our service.
We always aim to be efficient & informative with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Supporting staff who are ready to guide…
Supporting staff who are ready to guide you in the steps of filling my forms. Kudos
November 21, 2023
Unprompted review
Reply from New Red Planet
Hello Mr Ijola,
We are pleased to see that you were satisfied with our overall service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Becky,
Thank you for leaving us a review. We are happy to see that you have been satisfied with our payroll service.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.