Don’t expect to be paid before the sun goes down, they are inconsistent with payments.
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See what reviewers are saying
Great company , been with them for 3 years, thank you for your flawless efforts in managing my payrol. Would highly recommend them your definitely not a number like most umbrella companies or treated... See more
Company replied
Had a query about changing my weekly pay to monthly and a few questions regarding my pension too. All questions answered and dealt with very quickly and efficiently. Member of staff Nikki who answered... See more
Company replied
Called today regarding accrued holiday pay as I was unsure if I had any to claim. Spoke to Nikki who advised me that I had accrued some and organised for this to be paid straight away into my account.... See more
Company replied
Company details
Written by the company
The family at New Red Planet work with recruitment agencies and contractors to ensure that those undergoing temporary work are paid as they should be. New Red Planet have recently been granted FCSA accreditation. This is a result of a thorough audit of NRP’s practices, policies and processes, meaning that agencies and contractors can partner with us in the safe knowledge that they will be receiving a fully compliant, industry-leading service. We are home to a fantastic customer service team, guiding contractors through the increasingly choppy waters of (self) employment. Whether you are a contractor wishing to be paid through any one of our PAYE models, or a recruitment company wishing to outsource your payroll to an experienced and compliant company, New Red Planet can support your needs.
Contact info
Glasshouse, Suite 2F3, Alderley Park, Cheshire, SK10 4ZE, Alderley, United Kingdom
- 01617131730
- info@newredplanet.com
- newredplanet.com
4.1
Great
61 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from New Red Planet
Hello Richard,
Many thanks for this review! We are pleased to see that you were satisfied with our service. We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Excellent
The first time am signing up.. And getting the phone call. Excellent phone and explanation
October 12, 2023
Reply from New Red Planet
Hello Stacy,
We are pleased to see that you were satisfied with our service!
I will ensure to pass this on to the team!
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Yemi,
Thank you for this review! Our team are happy to welcome you back to our payroll system.
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Queries answered quickly and efficiently!
Had a query about changing my weekly pay to monthly and a few questions regarding my pension too. All questions answered and dealt with very quickly and efficiently. Member of staff Nikki who answered my email was quick to respond and very helpful by putting these actions in place.
August 30, 2023
Unprompted review
Reply from New Red Planet
Hello Hannah,
Thank you for leaving us this review. We are please to see that we were able to answer and resolve any queries you had with us. I will ensure to pass this on to the team!
We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Took 2 long to get paid
August 25, 2023
Reply from New Red Planet
Hello David,
I am sorry that you faced issues with our payroll service. Upon further inspection I have found there was a technical issue. I will be in touch with you soon to explain this in further detail.
Rest assured, our team is now looking to resolve this and will update you accordingly.
Kindest regards,
Customer support
Great service great price!
I’ve recently signed up with New Red Planet and was impressed with how easy the process was . My questions were answered patiently by Nikki. Great service great price.
August 25, 2023
Unprompted review
Reply from New Red Planet
Hello,
Thank you for your review! We are happy to see you are pleased with our prices and service.
Many thanks,
Customer support
Got a hold of them quickly
Got a hold of them quickly, no bots or queuing. Even sorted my payslip issue for me the same day! Thank you so much as I was needing my holiday pay ASAP and they sorted it out within the hour
August 9, 2023
Unprompted review
Reply from New Red Planet
Hello Nicole,
We are happy to see that you were satisfied with our service. Our team aim resolve any queries efficiently.
Any further questions you are always welcome to contact our customer service team.
Many thanks,
Customer support
Excellent team
The team at Red Planet provide excellent care and support. Fully recommend to other users. Keep up the great work!
August 25, 2023
Unprompted review
Reply from New Red Planet
Hello Kathryn,
Thank for your review. Our team is pleased to see that we are able to answer any queries you have. We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Sam,
Thank you for this review! Our team is happy to see that your registration was found easy. We always aim to be efficient with any query.
Many thanks,
Customer Support
Excellent Customer Service from NRP
I have recently registered with New Red Planet and the support received throughout the process was excellent. I had a number of questions and Natasha took the time to ensure I understood all aspects of the payroll. I would highly recommend New Red Planet to any contractors.
August 21, 2023
Unprompted review
Reply from New Red Planet
Hello Phil,
Thank you for leaving this review I will pass this on to our team. Here at NRP we ensure to keep our registration process simple and informative.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Always excellent service and any…
Always excellent service and any queries I have regarding my pay are always resolved promptly by the team! Couldn’t recommend enough
August 20, 2023
Reply from New Red Planet
Hello Sue,
Thank for your review. Our team is pleased to see that we are able to resolve any queries you have. We always aim to be efficient with any query.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Great customer service
I’ve been contracting through new red planet for 4 years and I’ve been impressed with the service . The customer care team are always friendly and proactive to any queries I’ve had. 10* service ! Well done new red planet keep up the great work !
August 23, 2023
Reply from New Red Planet
Hello John,
We are pleased to see that you have been a longstanding member with NRP! We always aim to have a high level of customer service.
Any further queries please give our customer service team a call.
Many thanks,
Customer Support
Helpful and efficient service :)
Nikki was helpful, efficient and friendly in my dealings today. Needed a P45 issuing as this outstanding was confusing my tax code - turned out this was due to my former employer not requesting this.
August 23, 2023
Unprompted review
Reply from New Red Planet
Hello Elliot,
We are happy to see that you were satisfied with our service. Our team aim resolve any queries efficiently.
Any further questions you are always welcome to contact our customer service team.
Many thanks,
Customer support
Accrued Holiday Pay
Called today regarding accrued holiday pay as I was unsure if I had any to claim. Spoke to Nikki who advised me that I had accrued some and organised for this to be paid straight away into my account. Really helpful and efficient service.
August 23, 2023
Unprompted review
Reply from New Red Planet
Hello Cheryl,
We are happy to see you were satisfied with our service! We always aim to be efficient with any query.
Many thanks,
Customer Support
Reply from New Red Planet
Hello Robertas,
I am sorry to see you have left a 1 star review. Upon further inspection we found that there was a discrepancy with your details causing this to be flagged in our system. I can see that this was resolved promptly by our team once we found the cause of the issue. I do hope your experience with us will be pleasant.
And as mentioned you are most welcome to contact our customer service team if you have any further issues or concerns as we are always happy to assist.
Regards,
Customer Care
Green planet
Carnt give stars till I get paid through Red planet . Could be easy filling form out . Think driving licence his ok for I D .
August 21, 2023
Reply from New Red Planet
Hello Scott,
Thank you for leaving this review I hope your future experience with New Red Planet will be pleasant.
I am sorry to hear that you were not fully satisfied with our on boarding process. We value your feedback and will have our team look into this.
Regarding proof of work as per the right to work checklist - It is a common misconception that British citizen can provide their driving licence as evidence for right to work. This is not acceptable proof of right to work. Therefore, following the guidelines from the Government employers right to work check list, we will require either a passport or birth certificate.
Please do not hesitate to contact our customer service team for any future queries.
Regards,
Customer support
Easy set up the team was very helpful
Easy set up the team was very helpful and got paid on time! Even got a text and an email with my payslip
August 18, 2023
Unprompted review
Reply from New Red Planet
Thank you for your feedback! Our team is happy to see this and is working hard to ensure we provide a high level of customer service.
Many thanks,
Customer support
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