New Skills Academy Reviews 

3,365
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's ease of use and navigation, finding it simple to sign up and manage their learning. Many appreciate the extensive selection of courses available, which are often described as well-structured, informative, and helpful for personal and professional development. People enjoy the flexibility to study at their own pace, with clear explanations and practical examples enhancing the learning process. However, some customers noted that certain course content was basic, outdated, or lacked sufficient depth, leading to a perception of limited learning. A significant number of reviewers also reported issues with automatic subscription renewals and difficulties canceling, resulting in unexpected charges. Conversely, many people found the subscription prices to be affordable and offering good value for the range of courses provided.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and flexibility of... See more

Product

Consumers find the product to be positive, particularly appreciating the vast selection of courses available,... See more

Website

Users describe ambiguous interactions with the website, with many praising its ease of use, clear navigation,... See more

Subscription

Customers had ambiguous experiences with subscription, with many expressing frustration over unexpected... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding courses affordable, well worth the cost,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate site. Plenty of course choice, whether it's to broaden knowledge or to gain a first insight. That said I do wonder how often content is updated, as some can be a little outdated (legi... See more

Rated 3 out of 5 stars

Good courses if you’re just after basic knowledge on something. A lot of the facts and figures included in the business course I did were very outdated so I don’t think the courses can be updated regu... See more

Rated 3 out of 5 stars

Varying quality of courses. A couple have been really repetitive, whereas todays really has cut the mustard and is faster moving and challenging.

Rated 3 out of 5 stars

I’d say my experience with New Skills Academy was just ok – nothing special. The courses I tried felt very basic and not particularly engaging, more like surface-level knowledge that most people would... See more


Company details

  1. Education & Training

Written by the company

Join over 675,000 students who have taken one of our 750+ online courses. Study at your own pace and gain a certified qualification

Unlimited Course Access to 700+ courses for only £99 per year!

Written by the company

Find out more on our unlimited offer here - https://newskillsacademy.co.uk/subscription
New Skills Academy - An award winning business
As a family business we are dedicated to first class customer service. Our ethos as a family and as a business is treat everyone with respect and to be honest, helpful and respectful. This ethos has helped us win 6 awards for education, with our proudest moment coming when we won the Natwest Entrepreneur of the Year Awards for Family Business.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

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3.7

All reviews

(3,365)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service!

I can’t recommend new skills academy enough, it’s perfect for anyone wanting to learn at their own pace from the comfort of their own home. I found it really easy to navigate step by step instructions. Will definitely be looking to do another course real soon.

September 24, 2024
Unprompted review
Rated 3 out of 5 stars

Not a great start

Not a great start for me. I paid for the course in April but have been so busy that this is the first opportunity I've had to get started. Managed to earmark an hour of time to do so and couldn't get past login. The page simply refreshes when you enter the email and password and takes you back to the Homescreen. Meanwhile an email is generated with a passcode, but there is no prompt for the passcode to be entered anywhere. Tried a password reset but same problem. Tried selecting login via Google and got the following message:

This page isnt working.
Newskillsacademy.co.uk is currently unable to handle this request.
HTTP ERROR 500

So that's been a waste of an hour! I was a bit nervous I'd been scammed and that it might be a phony website. I've emailed and I'm waiting for a reply. Fingers crossed it's just a temporary blip and they'll help me out.

21 Oct 2024
Update to previous review and have increased to 3 stars. All sorted out now and am logged in and working. I've decide 3 stars as I feel the website should work with Chrome and I shouldn't have to download a new web browser (Firefox) in order to use the site. Also, there was no disclaimer or information given when I joined about potential web browser issues, and none replied to the first email I sent. Having said all of that, the course itself is good so far and I would recommend them, if you can navigate the browser issues.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

This online course is amazing

This online course is amazing, the courses are also interesting also I absolutely love this site, I would recommend anyone to this online course and very helpful people and I had quick response also

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service, excuses and No resolution

I'm very unsatisfied with the support I'm being given from this company, I've bought many courses over the years with this company and now I want to claim my reward for the free mega course. I'm unable to. I find this very unprofessional.

Ive been given two different reasons of a colleague called Michelle

"Hi Matthew,

We are sorry to hear that you are experiencing issues.

This sounds like it could be an issue with your cookies. Could you please clear cookies from your browser or try accessing the site with a different browser or device?

Instructions on how to do this can be found here:

Please advise us if this is successful.

Thank you for your patience."
I tried all that and even tried my mobile phone and differnt browser.

And then I was told there's two different types of trophies and i hadn't earned enough.

I then replied and said if I havent earned enough, then why is the counter on 0 saying, I've just logged on and it now saying i needed to earn one more.

The good thing is i've took pictures I would definitel avoid this company.
These are the replies i have

Now I've received "
Michelle replied
Aug 27, 14:22
Hi Matthew,

Thanks for your patience and sorry if the Rewards page did not update well.

We're working into this. And please do not forget to log in daily to continue getting the rewards.

Thanks,

Please can someone contact me and sort this out today.

Today would be the 4th day I've waited, I was expecting better service off this company.

Thanks Matthew

August 24, 2024
Unprompted review
Rated 3 out of 5 stars

Not as good as years ago.

I used NSA in 2017, it allowed me to learn and show employers that I was improving through learning. I have returned years later, to find them overcharging for simple courses which aren't accredited. It feels as if they are just putting together cheap and lackluster courses.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Refund madness

Although I have initially completed courses which added value, I am now constantly being charged the full subscription amount every month, even when the customer service team respond saying it is cancelled. So frustrating...

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Canine Communication Diploma

This is a very informative course and I have learned to question some older theories that I thought were set in stone. Understanding how to communicate correctly with your dog leads to a stronger relationship, increased willingness from your dog to engage with you and respond appropriately in all situations. The course contains a lot of information which is impossible to digest in one go so take notes and keep them for future reference.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing course taken, highly reccommend!

I recently completed a course at New Skills Academy, and it was an exceptional experience. The course content was comprehensive, covering all the essential topics in great detail. The platform was user-friendly and made learning enjoyable with its interactive modules and engaging material. The videos provided were incredibly knowledgeable and provided excellent support throughout the course.

I particularly appreciated the flexibility of being able to learn at my own pace, which allowed me to balance my studies with other commitments. The practical insights and real-world examples included in the curriculum were invaluable, giving me a solid foundation and confidence in my field.

Overall, New Skills Academy exceeded my expectations, and I highly recommend it to anyone looking to enhance their skills and advance their career.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Coursr

I recently completed the Fitness Trainer Certification course at New Skills Academy, and I was thoroughly impressed. The course covered a wide range of essential topics in fitness training, and I appreciated the comprehensive content.

One of the best aspects of the course was its flexibility. I could study at my own pace, which made it easy to balance with my other commitments. The online interface was user-friendly and intuitive, providing easy access to course materials and assessments.

Overall, I highly recommend the New Skills Academy Fitness Trainer Certification. It's an excellent program that prepares you well for a career in fitness training. Thank you, New Skills Academy, for a great learning experience!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great course.

The nail technician diploma course was so informative. Easy to learn. There were 5 questions to answer at the end of each module. And 30 questions at the end of the course. You can go back and answer the questions again if you get any wrong. You get for pass certificate straight away when you've completed the course. I'm now on my way to progressing in the nail tech industry. I would recommend this course.

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

adobe illustrator level 1…

I’m doing the adobe illustrator level 1 certificate and finding the standard of the training lacking. The trainer is obviously not confident and he changes his mind regularly what you need to do. There’s a lot of ums and ahs and Im not finding it useful. I want something that I would be able to remember. It’s a poorly designed course and hard to make notes from. Disappointed

April 11, 2024
Unprompted review
New Skills Academy logo

Reply from New Skills Academy

Hello Lindsay
We would like to express our deepest apologies that you are not satisfied with the Adobe Illustrator course and the way in which the course is narrated.
We take this feedback very seriously and the course will now be re-assessed with our content team, to ensure the best quality is provided in future.
Please feel free to reach out to support@newskillsacademy.co.uk with any further comments, concerns, or suggestions you wish to share.
Thank you for your time in leaving us feedback, it really is appreciated to better our future content.

Rated 1 out of 5 stars

Don’t waste your time and money

Very disappointed with the content of this course. Computerised voice poorly reading what is written down on the page is not at all what I expected. I would not have spent £20 on this course if I had known this was the format but to claim this course is worth £100 is shocking.

April 8, 2024
Unprompted review
New Skills Academy logo

Reply from New Skills Academy

Hi Roz
We would like to express our deepest apologies that you are not satisfied with your course and the way in which it is narrated.
Please do send us an email at support@newskillsacademy.co.uk with the course title that you were studying so that our content team can review this. Thank you for taking the time to leave us feedback. We do greatly appreciate it.

Rated 5 out of 5 stars

Really easy to work

Really easy to get on with, everything is so well explained. I love that you can either read or listen to the modules!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course, well put together. I enjoyed learning at my own pace. It was informative, educational and interesting.

March 13, 2024
Unprompted review
Rated 2 out of 5 stars

Reflexology diploma

Sorry to say I found this course poor quality. I was asked to do it by my work. It was mostly a summary of reflexology theory and background read by a computerised voice. The lack of hands on experience meant I would be by no means happy to practice reflexology. I feel giving the title Diploma is very over optimistic for a 5 hour course!

March 19, 2024
Unprompted review
New Skills Academy logo

Reply from New Skills Academy

Hello E R
We would like to express our deepest apologies that you are not satisfied with the 'Reflexology' course.
We take our course content very seriously and the course will now be re-assessed with our content team, to ensure the best quality is provided in future.
Please feel free to reach out to support@newskillsacademy.co.uk with any further comments, concerns, or suggestions you wish to share.
Thank you for your time in leaving us feedback, it really is appreciated to better our future content.

Rated 5 out of 5 stars

Excellent value for money

I have just completed the Excel beginners course. Numbers and constructing formulas is not my strength so I found it quite challenging but the course is easy to follow at your own pace. A year ago I did the PowerPoint course and I was pleased to see it was still accessable so I can go back and refresh. Both courses are excellent value.

March 19, 2024
Unprompted review

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