New Skills Academy Reviews 

BIGGEST SCAM!!!
I started a course that had 19 modules and gave me 90 days to complete. I completed only 2 modules before being shut out of the online courses by not being able to sign back in! After several emails and a call to a non-working phone number, a customer support response via email was sent to me. It read that the support team would contact me. Over a month later, I'm still unable to sign back into the course, and NO one has contacted me!

I even reached out to Groupon where I purchased the course from. They responded that the New Skills Academy support would contact me regarding my issue. STILL WAITING!

Could they be in cahoots with this scam?!! It wasn't much, under $20, but imagine them doing this to 100's or 1000's of people! That adds up!

Just letting you know what I experienced, and from reading some of the low ratings with this company, I'm not alone! Take your chances with them!... or NOT!!!

I am truly sorry to share that I had a negative experience with New Skills Academy. Even after providing proof of payment and sending multiple emails to request access to the courses I paid for, they proceeded to block my email. This left me without access to the courses I had rightfully paid for. The lack of responsiveness and poor customer service was extremely disappointing and unprofessional. It is evident that New Skills Academy must enhance their communication and customer support to ensure that paying customers can actually access the services they have purchased. I have spent £99 for nothing.

I cannot write a review about this platform, as a result of logging in issues.

On open source like Youtube is more useful information than on this "academy" and the certificate that they provide on my job didn't recognise

Quite the worst course I’ve ever been on. I didn’t expect a lot for £25. I just wanted some hobby gardening knowledge for myself but there was nothing of substance at all in it, I couldn’t bear to go past the first module. The course is just a checklist of tasks you need to carry out, loose examples of the super narrow content/advise "in January check your soil" - HOW is my question. In "February plan your garden" again HOW is my question. I fully expected based on the description to be told how to check my soil, not just be given a list of what soil types exist, I expected guidance at every stage not just generalities.

I paid for a years subscriptions to New Skills Academy. The courses themselves have been great, however, upon completion I placed an order for a qualification certificate which is yet to be delivered. I have contacted them 3 times through their customer service link and each time I receive an apology and I’m told it will be passed on to the relevant department. Each of these three times I have then heard nothing else. I still have not received my certificate order and am yet to have any information on how this will be resolved after multiple attempts at contact. Really disappointing and feel at a dead end.

I highly recommend New Skills Academy
I have completed 2 of your food safety course and have a couple more to complete.
I find the courses easy to follow as they are split into modules and you aren't overloaded with information.
I will definitely be booking more courses

Very happy with my course - events management - enough content and fundamental knowledge for someone who needs more theoretical side of the things. I think the part about the difference in ' events manager' and 'events planner' was very good. Absolutely great value for money!

purchased the unlimited access to all courses and it's only given me access to one course CV writing???? shittest one of them all really not happy with this service

These are course content only.

I’d recommend looking up the difference between CPD Approved (Course Content Only) and CPD Accredited.

Only CPD Accredited earns you CPD hours.

These are not OFQUAL, QCF etc. so it’s not actual Diploma. Real diplomas earn you UCAS Points and so on.

Moaned on the Facebook Page when had access issue. Comments deleted and I was blocked.

Stated the above information and chatting to someone who didn’t receive either completion certificates on the group. Comments deleted and I was blocked.

They aren’t on the official CPD website as a Provider.

Fixed technical issue the next morning, then several emails back and forth. No confirmation of questions asked and thankfully requested to cancel under the 14 day cooling off period.

Awaiting the Refund to arrive..

Do not sign up.

Also pretty sure they have TrustPilot 5 star on their Facebook Page…

Update and reply to your response to my review. Funny! Because you you wrote me back at 2:48am Monday, January the 20th, 2025, so obviously your company did receive my email.

The login section is missing, leaving me unable to access my course. I have not recieved a reply to the emails that I sent to the company in regards to this situation.

Unable to sign in now to finish my course. Tried contacting them and received an email saying they're "unable to deliver message", I want my money back since I'm unable to continue...I am extremely disappointed and will not be using new skills ever again!

I converted my Tescos club points to buy a few courses before Xmas but it's now January 2025 I have had nothing back no correspondence from my 1st email so I've had to send another email which I still have no response I contacted Tescos who confirmed that my club points have indeed been converted to this skills company they said I can only email them as they do not have a telephone number, so far it's not been good !!! I will review more in a couple of days, hopefully I will get some help from this company! New skills academy!!
Today is January 21st 2025 I have had a bad customer experience I've had to keep up with emails from this company it's been frustrating and still not resolved because the person dealing with it was ignoring my issues/ requests I must have around 10 emails and still no clear help I asked for the management details twice to try and get some decent support but this was ignored I asked 3 times for some help from management this was ignored I can not believe how poor the customer service is the lady I was corresponding with is called Michelle she was missing the point so much that I had to keep asking and still no joy I'm now being told that her supervisor will contact me this was January 20th I still have had no response. ( UPDATE ) I am so glad to say that I have now had a good result from the management Brett Dunlop he has resolved this fast and at great satisfaction thank you Brett.

Not worth the money, there was no videos to show how to do pinups just a written example not helpful at all

Course ok , but do not pay for a certificate as they don’t send them and communication is terrible ! Terrible and dishonest company

I signed up for a course and at the end of each module it clearly mentions and assignment to do and how long it should take and includes a link to download worksheet. None of the links work and first when I contacted them I was told to delete my cookies and try different browser. I then contacted them to inform them that links don’t work on any devices.
Then get response saying they have spoken to the team in US and it’s because the course doesn’t have worksheets to download?? I think they can’t be bothered to deal with it.
On another occassion when I opened up website it auto logged me into a totally different persons profile so I could see all their info. Clearly a security problem. Next day told they passed it to IT, another day until problems sorted.
I won’t be doing any of their other courses.

Promised a PDF certificate to download but the page is unavailable when I click on it.

Have to pay for a printed one in post when it says option of download or post in course fee. Typo on checkout page says £151 instead of £15 print and post so who is going to take that risk?

Disappointing.

UPDATE
After further communication with New Skills Academy, they have issued a full refund to me on 18/10/2024.

Fraud
I didnt request my annual membership to be renewed. I never authorised for annual payment yet a payment is taken from my bank account without my authorisation. I emailed and the reply I received says that I can get 50% back if I submit a request for it. I want refund and a written confirmation that no new payments will be taken from my bank account. This is Fraud.

Brilliant choice of learning courses,I've just completed my first one at my own pace and have straight away started another course .

Tonight I signed up for 2 courses, filled everything in, including paying via PayPal. I done all this b4 8pm as tonight was last time I could take advantage of getting a good discount, paying only £42 for the 2 of them. It's now 10pm and my phone screen still has the circle going round and round, telling me not to close window or anything as it's still processing, over 2 hrs later?!! Help. Angela Leask. I'm already an existing customer.