New Skills Academy Reviews 

3,365
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers found their experience to be average overall. Many customers appreciate the platform's ease of use and the flexibility to study at their own pace, making learning accessible alongside other commitments. People generally find the courses good, informative, and well-structured, with a wide selection and practical examples that enhance understanding. However, some people were dissatisfied with aspects of the subscription model, reporting issues with automatic renewals and difficulties canceling their accounts, leading to unexpected charges. A few other people also felt that some course content was basic, outdated, or lacked sufficient depth, suggesting that while the selection is broad, the quality can vary.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform easy to use and supportive of... See more

Product

People report positive experiences with the product, highlighting the wide variety and extensive choice of... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use and navigation, finding... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many expressing frustration over recurring... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding courses affordable and offering excellent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good courses if you’re just after basic knowledge on something. A lot of the facts and figures included in the business course I did were very outdated so I don’t think the courses can be updated regu... See more

Rated 3 out of 5 stars

I’d say my experience with New Skills Academy was just ok – nothing special. The courses I tried felt very basic and not particularly engaging, more like surface-level knowledge that most people would... See more

Rated 3 out of 5 stars

Varying quality of courses. A couple have been really repetitive, whereas todays really has cut the mustard and is faster moving and challenging.

Rated 5 out of 5 stars

They have a whole range of different courses to choose from that are related to so many jobs and every day life. They have courses in child minding, pet sitting, food safety, maths, English, animal ca... See more


Company details

  1. Education & Training

Written by the company

Join over 675,000 students who have taken one of our 750+ online courses. Study at your own pace and gain a certified qualification

Unlimited Course Access to 700+ courses for only £99 per year!

Written by the company

Find out more on our unlimited offer here - https://newskillsacademy.co.uk/subscription
New Skills Academy - An award winning business
As a family business we are dedicated to first class customer service. Our ethos as a family and as a business is treat everyone with respect and to be honest, helpful and respectful. This ethos has helped us win 6 awards for education, with our proudest moment coming when we won the Natwest Entrepreneur of the Year Awards for Family Business.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(3,365)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing courses

Amazing courses and all very well laid out to understand. System is easy to navigate and save progress when working on courses in-between daily tasks.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Love being apart of this learning…

Love being apart of this learning platform, great videos to help understand work, can come back to courses at any time, I pay a little each month and can study when I like. Been a member for many years and and alway enjoy coming back when I want to study again.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Are easy to understand and is very good…

Are easy to understand and is very good content, modules, units and provide reasonable adjustments for a individual with Autism spectrum disorder and provide videos/ audios brilliant provider.
I am Well impressed.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive and Useless

My company are making us redundant and have given us each a £300 grant to spend on courses at the New Skills Academy.. I've selected three but to begin with they don't all appear in my dashboard. I logged out, changed my password and logged back in yesterday whixh temporarily made the othwr courses appear but today they are gone again.. if i try to log in on a different device it never accepts my password and I have to reset it each time I log in to a new device. The one course I have managed to consistently appear in my dashboard is a language course with absolutely no structure that just throws words at you and tests your short term memory. Glad it was my employer's money being wasted here and not mine as even Google warns you this site might be a scam due to a high number of users reporting unauthorised charges cropping up!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor but was to be expected from a…

Very poor but was to be expected from a £20 course. Completed a bridal hair course in 10 minutes and I still have no idea. No demonstrations, glad I didn’t pay anymore. Not a reliable education source and was better off just watching videos on YouTube

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Horrific Experience

I have been conned out of 2 payments of £99 I had to close my account in order to prevent further fraud, I spoke to the security section of my bank and apparently this company can slightly change their email address to access peoples accounts to wrongly get £99 it’s a disgrace, it will never happen again to me but if I am approached by NSA again I will seek legal advice.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give 0 stars i would i paid…

If i could give 0 stars i would i paid for a subscriptiin for courses over a week ago and tge only course it would let ne do is build a cv theyve ignored my messages ive cancelled my subscription with paypal and opened a despute and their their even ignoring that stay away from this company at all costs their a scam no one seems to work their

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Autism awareness

I would rate the agency and organisation 5 out of 5 is excellent knowledge and excellent resources is really easy to understand.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give half a star I would

If I could give half a star I would

The courses themselves seemed a simple, straightforward process. However, the experience being completely ruined by just not receiving hard copies of my certificates. I do not have a printer, therefore the digital versions can only do so much. I am old school and prefer paper copies to take with me to job interviews etc...
Very early May is when I ordered 2 certificates after completing the courses. Skills Academy provide an approximate turn-around of up to 10 working days.

When the certificates still not arrived, I initially sent an email to their general account, advising that this hasn't been received and I am concerned.
A confirmation email was then received from a member of their admin team that it would be passed to the relevant team that the certificates had not arrived.

After that, ZERO response and we are now near the end of June. It's not just the failure of delivering goods that have been paid for, it's the lack of acknowledgement and poor communication. Two of which is ironically highlighted in one of their courses for customer services!

Sent another email a few weeks later, this time to the complaints email address. In their auto response, it advises a 48 hour turn-around time that someone will contact me in due course. Therefore, there is no doubt that my email had not been received.

ZERO response even by the complaints team.

Skills Academy, you can continue to ignore the requests of a customer, but this will be the last time and I am putting on a review so that other people are aware of this appalling experience.

I will be taking the other courses I needed for CPD elsewhere. I would never recommend you again.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Im very angry!!!

Im very angry, over 1 month im still waiting for my 2 certificates i ordered. Iv been enquiring multiple times and always get the same reply that its being highlighted to whatever department. Happy to take my £99 a year instantly but not send out my certificates! Also, my order invoice of the day i placed it doesn't match the order invoice on the login page, the name of the certificate is wrong of a course iv never even done. Plus I ordered multiple completed course certificates with proof of purchase but this particular invoice only says 1 certificate and its of a course I didn't even participate in!

May 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look