Placed order 30/3/26 received email order confirming purchase... Just says preparing these items. I've emailed and messaged regarding when items will be dispatched as it states 1-3 days and had no con... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant supplied me with almost all my Nike miler 1.0 T-shirt. All brand new with tags as described. Postage it's always really fast. And Cameron and yusuf are brilliant lads you should... See more
Great selection of well matched, top quality clothing and first class customer service. I've been using a number different sites for my outfits for a few years but Newsoles will be my go to site for h... See more
I ordered a tracksuit as a present at 5 o’clock in the evening and received it the next day even though I didn’t pay for next day delivery. Such an amazing speed and service that I ordered another the... See more
Company details
Written by the company
Newsoles is an online sneaker & streetwear store established in 2021. Since then, we have been supplying the most in-demand sneakers,clothing and accessories to our clients! Since the beginning of Newsoles we have amassed an ever-growing client base with over 1000 positive reviews across all our e-commerce platforms! You can shop with confidence and peace of mind that we ensure 100% authenticty guarantee of all products! Not only do we Sell sneakers, we also Buy, Trade and Source all pairs too. We are happy to answer any questions via Live Chat or simply drop us a DM on Instagram @newsoles.wf for any further info! Newsoles Team!
Contact info
Dipford House, HD9 6QZ, Huddersfield, United Kingdom
- 07852564562
- contact@newsoles.uk
- newsoles.uk
3.8
Great
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service! Loved them! Quick delivery and great prices! Thanks again!
November 16, 2024
Unprompted review
My partner ordered me a grey Nike…
My partner ordered me a grey Nike tracksuit with which I’ve wanted for ages but it hasn’t been in stock. Placed the order as soon as it came in and it was delivered the very next day, however the delivery image shows the item to have been delivered to one of the houses within our culdesac showing a front door similar to ours! We knocked on all our neighbours doors and no one re calls seeing it or taking it in. We approached new soles uk and sent a number of emails questioning why a delivery that was tracked and meant to be signed for was left in a safe location and now as a result we are without our order and have been told we will not have anew order sent out or a refund! So because of the above company and Royal Mail I the customer lose out? Their reply was well we’ve delivered it on our behalf and with that we won’t be sending a new order out! Have now made a claim back through my card issuer.
November 20, 2024
Unprompted review
Reply from Newsoles
Hi Cian
Thank you for taking the time to leave us some Feedback, we appreciate all reviews and are happy to respond to both positive and negative review in an effort to continuously improve our business.
Unfortunately as you have outlined we have not been able to resolve your issue at present. However as you are aware, but haven’t mentioned in your review, we have opened up an investigation with Royal Mail about the issue with your delivery. Again I am happy to send you the reference for this via private communication and you are welcome to assist in the investigation.
To add context to the review, and as you have stated your order was delivered, it was delivered within 2 working days from the order date. This is paired with proof of delivery at your address and there is distinctive features on the proof of delivery picture which match your property on google street view.
I have stated that currently our standpoint is we need to wait for the Royal Mail investigation before we process our next steps, again you have been made aware of this via direct messages.
Again all I can do is apologise for the inconvenience this is causing you, we are trying our best as a small business to keep you informed and also get this resolved for you! I do apologise that you feel this negative about your experience with NewsolesUK as this is not our aim!
If you have anything further we can help you with, please feel free to drop us a DM and we will do our best to help! I will ensure you are kept in the loop with all progress with Royal Mail.
Many thanks,
Cameron
Newsoles
I ordered a tracksuit as a present at 5…
I ordered a tracksuit as a present at 5 o’clock in the evening and received it the next day even though I didn’t pay for next day delivery. Such an amazing speed and service that I ordered another the tracksuit the following day. Great quality and service and I’ll defo be buying from here again
November 13, 2024
Unprompted review
Looked for a tracksuit I couldn’t find…
Looked for a tracksuit I couldn’t find in store or online but came across this website that had it. Paid track delivery and arrived on time great customer service
November 15, 2024
Unprompted review
I put my order in for next day delivery…
I put my order in for next day delivery because I was going on holiday and it didn’t come for 3 days later and I paid the extra for it.
November 10, 2024
Impressed!
I had been searching for an in demand tracksuit in my size but had been struggling to source it. I came across New Soles who had the items I needed. Reasonably priced and super fast delivery, very impressed with the service. Would be quick to recommend!
October 20, 2024
Unprompted review
Very happy
Very good experience, bought on eBay but seller realised I lived very close by so arranged to meet. Very happy with the shoes and great price.
November 16, 2024
Unprompted review
Great experience buying with NewSoles
Great experience buying with NewSoles. Originally wanted the royal blue miler but when it was realised it was out of stock I got it swapped for another one I liked FOC. Shout outs to the team!
November 8, 2024
Unprompted review
The order came so quickly think it only…
The order came so quickly think it only took 2 days and so easy to use no hassle
October 25, 2024
Good legit business
Ordered with them Sunday had a slight issue but Cameron sorted it out once I got hold of him support these small businesses they will go out your way with no problem whatsoever!
October 31, 2024
Unprompted review
Item I originally ordered went out of…
Item I originally ordered went out of stock but seller was very cooperative, helpful and polite and I couldn’t have asked for more from the item
October 12, 2024
Unprompted review
The shoes were perfect
The shoes were perfect. Had to get them delivered asap, which they did. The customer service is awesome, really appreciate it.
October 18, 2024
Unprompted review
Item has never arrived
Item has never arrived. Impossible to get an answer from. It feels like we've been scammed.
October 4, 2024
Unprompted review
Awesome service and 10/10 product…
Awesome service and 10/10 product quality
September 26, 2024
Unprompted review
Perfect trainers best price I've seen…
Perfect trainers best price I've seen and amazing and quick delivery
June 27, 2024
Highly recommended 👍🏼
July 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.